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Volvo Cars Princeton - Service Center

Lawrenceville, NJ

4.7
631 Reviews

631 Reviews of Volvo Cars Princeton - Service Center

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April 19, 2021

I have been a Volvo Cars Princeton customer since March 2005. Volvo Princeton is the only dealer/service center that has serviced my Volvo since it was new. I am happy to say that my well maintained 2005 More

by Susan_yetman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marc Pare
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Whalen
Apr 19, 2021 -

Volvo Cars Princeton responded

Thank you for the kind words for our service department, Susan! We appreciate your recommendation and look forward to sharing your compliments with our team. Thanks for trusting us with your trusty S60--we're so grateful for your loyal business!

April 18, 2021

Dropped off vehicle as scheduled. Was dropped off after vehicle was assigned to service and picked up once the vehicle work was completed. All was done very efficiently and in a timely manner. More

by STRAPANO
Recommend Dealer
Yes
Employees Worked With
Marc Pare
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shannon Ratkay
Apr 18, 2021 -

Volvo Cars Princeton responded

Thank you so much for your excellent review! We are so glad that Marc and Shannon had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Volvo Cars Princeton. Please don't hesitate to reach out if you need anything else.

April 16, 2021

Does great work on my vehicle. Always nice and explain costs in detail. Beautiful dealership Picked up my vehicle.Gave me a loaner. Very convenient More

by WSTRECKER4
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marc Pare
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Emerson Cambara
Apr 18, 2021 -

Volvo Cars Princeton responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Marc met your expectations. Thank you again for choosing Volvo Cars Princeton, we look forward to having you as one of our valued customers for many more years to come!

April 16, 2021

Excellent Service and this dealer cares about the customer. Much appreciated!!!!Volvo of Princeton . They were able to get me in earlier than scheduled. Bravo to the entire service grouo More

by asrnymets
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Forgot the service advisors name but it was a real nice lady
Apr 18, 2021 -

Volvo Cars Princeton responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Volvo Cars Princeton.

April 15, 2021

Emerson in Service is my "Go To Guy"!!! The whole service team and parts team are very helpful. Highly Recommend! They answer any and all questions that I had. More

by STEVE K
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Emerson C.
Apr 15, 2021 -

Volvo Cars Princeton responded

Thank you, Steve! We are very happy Emerson provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

April 12, 2021

The service team at Volvo, Princeton are friendly and flexible. Mr. Emertson specifically offered outstanding customer experiences all 3 times. We were clearly told what to expect and why something was h More

by Andrew Range rover
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marc Pare
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Emertson
Apr 12, 2021 -

Volvo Cars Princeton responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

March 31, 2021

I been a customer for over 20 years. I owned around 6 volvos. My car was towed in because of engine failure. Service didn't have any loaners available. I feel that service could have offered my a loaner More

by KHEESA.MOORE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Marc Pare
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 17, 2021 -

Volvo Cars Princeton responded

Hello Kheesa. It’s unfortunate to hear that you’ve had a negative experience at our dealership. We strive to offer a top-notch visit for all of our customers. We’d appreciate the opportunity to better understand your frustrations so that we can ensure everything has been handled properly. Unfortunately, loaner vehicles can be in short supply at times. We strive to make loaners available in emergency situations, but if all the cars are in use we are not able to take vehicles from inventory since all loaners need to be registered and insured before use. We thank you for bringing your experience to our attention and hope you’ll give us a call or leave us your contact info so we can get this sorted out together.

March 31, 2021

Want to thank Princeton Volvo for work they did on my vehicle. Service department personnel was great. Emerson did everything to make it a pleasant experience. Thank you again. More

by GARY2607
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marc Pare
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 01, 2021 -

Volvo Cars Princeton responded

We appreciate you taking the time to leave us this fantastic, five-star review, Gary! It's great to hear that Emerson was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Volvo Cars Princeton!

March 31, 2021

Always a pleasure to visit Longs’ Volvo for any reason. Ethical, honest and excellent service, they always always go that extra mile to produce the best experience. And there’s a great new coffee machine More

by FleurFleurchandler
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Whelan, Chris Long
Apr 01, 2021 -

Volvo Cars Princeton responded

Thank you for taking the time to share your fabulous feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

March 27, 2021

Great customer service and attentiveness. Workmanship and turnaround was perfect as expected. Emerson and the rest of the kind people in service always lend a helping hand. More

by TONY.STEWART
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Long, Edward Panebianco, Joselyn Orellana
Mar 28, 2021 -

Volvo Cars Princeton responded

Tony, We appreciate your business and our service team looks forward to serving you again soon!

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