Volvo Cars Princeton - Service Center

40,000 Mile Service The service team worked very hard to insure that I wasn't inconvenienced in any way when my car was in for service. They were faced with not having a The service team worked very hard to insure that I wasn't inconvenienced in any way when my car was in for service. They were faced with not having a loaner car available when I got dropped my car off. They scrambled, made phone calls, etc. to get me a care within 30 minutes. Then, my car wasn't ready until rush hour. Rather than having me drive thru rush hour traffic, they had one of their drivers bring my car to me. Outstanding team effort to make sure I was happy! More

Repairs Needed Excellent service. Although there were delays ( part needed to be shipped from West Coast), this was a positive as I got to experience the 2020 XC90 Excellent service. Although there were delays ( part needed to be shipped from West Coast), this was a positive as I got to experience the 2020 XC90 as a loaner. Smart move ! More

Service experience The wait was longer than expected but overall experience was pleasant and positive. I was impressed by strong customer care attitude by everyone at al The wait was longer than expected but overall experience was pleasant and positive. I was impressed by strong customer care attitude by everyone at all levels. More

Accommodating and quick service I had a service appt for Tuesday but on Friday a light came on. I took it in on Saturday at noon and Bill gave me a loaner, updated the software and I had a service appt for Tuesday but on Friday a light came on. I took it in on Saturday at noon and Bill gave me a loaner, updated the software and did the service (including back brakes) for a Monday morning pick up. All very friendly and easy! More

Great service Emerson is always so kind and helpful when we come in for service. He explains all the work that is being done to the car thoroughly. He always tries Emerson is always so kind and helpful when we come in for service. He explains all the work that is being done to the car thoroughly. He always tries to get us in and out quickly. More

Effiecient, quality service Took my vehicle in for a software issue. Fixed while I waited (less than an hour) and the car was spotless after they had washed and vacuumed it. Took my vehicle in for a software issue. Fixed while I waited (less than an hour) and the car was spotless after they had washed and vacuumed it. More

Quick, efficient and staff friendly . The service kept the appointment time. Actually opened earlier Very efficient . Very friendly staff and work performed as expected. Comfortable w The service kept the appointment time. Actually opened earlier Very efficient . Very friendly staff and work performed as expected. Comfortable waiting area. Good coffee and amenities. More

In & Out Made an appoint, was given an estimate of cost and time required to perform service. Was in and out in with no problems or surprises. Made an appoint, was given an estimate of cost and time required to perform service. Was in and out in with no problems or surprises. More

Oil Change and warranty work In the end, everything was great. However, there was a lot of issue around my warranty and what was covered and not covered. I would love for it to be In the end, everything was great. However, there was a lot of issue around my warranty and what was covered and not covered. I would love for it to be more clear the next visit as far as what I have coverage for. The warranties themselves are not written all that clearly to me, therefore, I rely on the experts to know best. Thanks. More

Why we keep coming back! Service tech Brian E. kept at it until he found the illusive intermittent problem in our 7-year-old S80. In the meantime, Mark Pare kept us rolling i Service tech Brian E. kept at it until he found the illusive intermittent problem in our 7-year-old S80. In the meantime, Mark Pare kept us rolling in a loaner and Bill (fighting a flu) Goldy kept us informed of their progress. More