Volvo Cars Princeton - Service Center

Very Satisfied (As have been previous visits.) Very satisfied with the entire process; from scheduling the appointment via the website to picking up the vehicle. The Service team provided clear exp Very satisfied with the entire process; from scheduling the appointment via the website to picking up the vehicle. The Service team provided clear explanations RE work being done, why and other options (if appropriate). Emerson was very good to work with and we appreciated the status reports and updates. It was an enjoyable and pleasant ride with Hunter, he represents the dealership well. More

Good work, good experience They did ood work and I have a very great experience. People are very friendly. I definitely will recommend all my friends to Volvo princeton. They did ood work and I have a very great experience. People are very friendly. I definitely will recommend all my friends to Volvo princeton. More

The Staff are Saints Dear Sirs, Words cannot express our gratitude at the EXTREME kindness and efficiency shown to my family by the staff at Princeton Volvo. My Mother-in Dear Sirs, Words cannot express our gratitude at the EXTREME kindness and efficiency shown to my family by the staff at Princeton Volvo. My Mother-in-Law's car suddenly stopped in northern New Jersey. We had the extraordinary fortune to have it towed to Princeton Volvo. Although they had a smaller, Saturday staff, they quickly analysed our problem. Emerson who is one of the service people did an exceptional job. The car had a broken timing belt but Emerson broke this news very gently to my Mother-in-Law. In addition, He also outlined our options at that point and one of the staff took my husband to the rent-a-car establishment. He as since followed-up with great concern for our family. We were all so impressed at the professionalism and kind treatment we received. When I left I truly wished that each of them would be treated this well if they were ever in a jam. Thanks and praise go out to a wonderful staff. We recommend them in the highest terms. Their customers are certainly fortunate. If you want more glowing information about our experience we would be happy to provide it Sincerely, John and Jayne Crowther P.S. The receptionist even put on our favorite football game! What great folks! More

Completely satisfied -the dealership is clean, friendly and take the time to understand the issue. I am very glad I chose to come back to Volvo when my need for a grandpa -the dealership is clean, friendly and take the time to understand the issue. I am very glad I chose to come back to Volvo when my need for a grandparents minivan was over. More

OUTSTANDING CUSTOMER SERVICE! I was not happy when I had to bring my beloved 2011 XC-70 in for burning oil, a problem encountered on a few engines of this year from my understandin I was not happy when I had to bring my beloved 2011 XC-70 in for burning oil, a problem encountered on a few engines of this year from my understanding. From the minute I dropped off my car I was treated exceptionally well, and was so happy when I picked up my car the service department looked like they detailed it! Bill kept me updated throughout the whole ordealI am more than satisfied with my experience, I hope there are no latent issues caused by the low oil discovered later. My only regret is I can only give five stars, they deserve higher! More

Quick and great service The night the car was towed in the Sales manger Paul offered to drive me home, really nice. the next day Bill the service manger handled my tire warra The night the car was towed in the Sales manger Paul offered to drive me home, really nice. the next day Bill the service manger handled my tire warranty claim without an issue. More

Not Applicable I lost my Car Registration & Insurance pouch during this service visit . Rest all good. I would suggest to do software updates & proper calibration I lost my Car Registration & Insurance pouch during this service visit . Rest all good. I would suggest to do software updates & proper calibration each time someone visit More

All went well The 40,000 mile check-up was completed in satisfactory fashion. I had issues with my telephone connection and Emerson fixed everything to my satisfac The 40,000 mile check-up was completed in satisfactory fashion. I had issues with my telephone connection and Emerson fixed everything to my satisfaction. More

Overall good experience Emerson was a pleasure to work with and he was very informative and knowledgeable. The entire service experience was made easy and comfortable from dr Emerson was a pleasure to work with and he was very informative and knowledgeable. The entire service experience was made easy and comfortable from drop off to pick up. More