Volvo Cars Princeton - Service Center

My car’s engine light was on. I stopped by the dealer ASAP. The dealer said it is safe to drive. Made an appointment while part is available... Excellent service and well done job! ASAP. The dealer said it is safe to drive. Made an appointment while part is available... Excellent service and well done job! More

I wanted to send a note of thanks for my service experience this past Monday, September 21, 2020. It was my first time to Volvo of Princeton, as I recently purchased my vehicle used from a nearby de experience this past Monday, September 21, 2020. It was my first time to Volvo of Princeton, as I recently purchased my vehicle used from a nearby dealership who took ownership of the vehicle via a trade-in. The initial owner of my vehicle purchased the vehicle from your dealership. Upon arrival, your service representative, Emerson Cambara, and I reviewed the service history of the vehicle. Although I was scheduled for the 40,000-mile service, Emerson pointed out that this was already completed. I certainly appreciated his honesty given that I did not have advance knowledge of this information in the documentation at the time of my purchase. In turn, we moved forward with the 50,000-mile service as an alternative. When I returned a few hours later to retrieve my vehicle, Emerson pointed out that the prior owner already paid for the 50,000-mile service at no cost to me. Given the circumstances in today’s world, I thought it of utmost importance to follow-up and point out Emerson’s honesty. Please know that it is not about the $380 saved via the service, but more so Emerson’s integrity in sharing with me the information he discovered as a result of his due diligence that was unknown to me . This is a great start to our relationship and I will certainly share this story with friends and family in the market for a new vehicle. Please ensure to commend/acknowledge Emerson for his upstanding business acumen. It was an unexpected but very nice surprise! Thank you, Paul Gorecki More

Took the XC60 in for service. Shannon was more than helpful and friendly. Explain the problem discovered with patience and got the service and repairs done before noon. Overall great experience. helpful and friendly. Explain the problem discovered with patience and got the service and repairs done before noon. Overall great experience. More

Was greeted at the door as soon as I pulled up, friendly and efficient. I waited for the car, the waiting area was clean, well lit and stick with coffee and refreshments. and efficient. I waited for the car, the waiting area was clean, well lit and stick with coffee and refreshments. More

A huge Thank You to Emerson for taking care of my XC40 map updates (Europe to N America). Recently returned from a 4 year tour. Exceptional customer service. map updates (Europe to N America). Recently returned from a 4 year tour. Exceptional customer service. More

My V60 had trouble starting - took 4 times to turn over - on a Sunday so I dropped it off that night. It was an unscheduled service appointment, but I was afraid it would not start next time. Service was o on a Sunday so I dropped it off that night. It was an unscheduled service appointment, but I was afraid it would not start next time. Service was on it first thing Monday morning and took care of it that day. I was expecting a couple of days to get in the queue. Sweet! More

The service I received on my XC90 for an oil change and tire rotation was exceptional. Emerson Cambara was helpful and extremely nice to my wife and I. tire rotation was exceptional. Emerson Cambara was helpful and extremely nice to my wife and I. More

Since first contact with them they have been surprising me with the friendly interaction and providing me with what I really need. The Valet service and speed for service is fantastic. This dealers really me with the friendly interaction and providing me with what I really need. The Valet service and speed for service is fantastic. This dealers really execute what I had envisioned for the brand. More

It is easy to make an appointment with a service advisor. Appointments are handled as scheduled. The service advisor informs you of any potential mechanical issues if found during the technicians inspection Appointments are handled as scheduled. The service advisor informs you of any potential mechanical issues if found during the technicians inspection of the vehicle. The mechanical work is completed correctly. More

Service was fast, effective and friendly. A check engine light was examined and addressed. I waited in the waiting area which was comfortable and safe (during pandemic). light was examined and addressed. I waited in the waiting area which was comfortable and safe (during pandemic). More