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Volvo Cars Princeton - Service Center

Lawrenceville, NJ

4.7
631 Reviews

631 Reviews of Volvo Cars Princeton - Service Center

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October 22, 2020

I was treated with respect. My car is now 9 years old and it's needs are a little bigger every year. That a bunch of repairs were needed did not differ in treatment. Always politely handld.. More

by davidschure
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marc Pare
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 22, 2020 -

Volvo Cars Princeton responded

Thanks for sharing your thoughts, David, about your experience with Volvo Cars Princeton. We appreciate your business and hope to see you again soon!

October 21, 2020

I am very satisfied with the service I received yesterday from your princeton center. Emerson is very friendly and highly responsible. Thank you very much! More

by zhangruth6
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Emerson
Oct 21, 2020 -

Volvo Cars Princeton responded

It's great to hear that Emerson was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Volvo Cars Princeton!

October 21, 2020

I will always drive a Volvo because of the Princeton dealership! The service is amazing thanks to Shannon, Emerson and Hunter. They are the best! Thank you for always taking such good care of me and m More

by TERVOOREN.JANE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shannon, Emerson, Hunter
Oct 22, 2020 -

Volvo Cars Princeton responded

Thank you for your very kind review, Jane. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Volvo Cars Princeton.

Oct 22, 2020 -

TERVOOREN.JANE responded

You are very welcome. You guys deserve it!

October 21, 2020

They took care of every issue and they picked up and dropped off the car with no issues. There wasn’t even a charge for the service and scheduling online was very easy. More

by MEG.MCQUADE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marc Pare
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 21, 2020 -

Volvo Cars Princeton responded

Thank you, Meg, for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Volvo Cars Princeton.

October 20, 2020

Repair was incomplete. Software update was partially done. Maps were not installed, car has been downloading maps for the last couple days and still not done More

by shihan.ranaweera
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Don't know the technician
Nov 07, 2020 -

Volvo Cars Princeton responded

Hello Shihan, We're sorry to hear that your visit didn't meet the high standards our guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly.

October 20, 2020

Great service very knowledgeable about their products. Awesome presentation of my vehicles needs When i got into the courtesy. Vehicle with their driver for the trip home i felt that i made a good decisio More

by LEEGAR503
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marc Pare
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 21, 2020 -

Volvo Cars Princeton responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Volvo Cars Princeton, we look forward to having you as one of our valued customers for many more years to come!

October 20, 2020

Friendly employees , approached immediately to ask how they could help Very clean facility Efficient service. Clear explanation of what was needed and what was done More

by ccat0130
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marc Pare
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Emerson
Oct 21, 2020 -

Volvo Cars Princeton responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

October 19, 2020

Emerson Cambara is really friendly and helpful. The whole process is very smooth and I did not feel any pressure or push at all. Great service! More

by sxzxchenhe
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Emerson Cambara
Oct 19, 2020 -

Volvo Cars Princeton responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Volvo Cars Princeton! No specific guidelines provided from the dealer on review responses.

October 18, 2020

This recall repair was fast, efficient and fun. All of those positive adjectives apply because the job was handled personally by my favorite Volvo of Princeton employee, Emerson Cambara. Emerson manages More

by drewnuland
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Emerson Cambara
Oct 18, 2020 -

Volvo Cars Princeton responded

Thank you, Drew, for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Emerson and the rest of our team, and we look forward to working with you again. No specific guidelines provided from the dealer on review responses.

October 17, 2020

I would like to thank John in Service department for his patience and understanding. He explained what was needed and what could wait. He even offered me a discount because I forgot my coupon at home. I rea More

by MARCIAHUSBANDS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marc Pare
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John in Service Dept
Oct 17, 2020 -

Volvo Cars Princeton responded

Thank you for your wonderful feedback, Marcia. We appreciate your business and our team looks forward to serving you again soon!

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