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Volvo Cars Princeton - Service Center

Lawrenceville, NJ

4.7
631 Reviews

631 Reviews of Volvo Cars Princeton - Service Center

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November 02, 2020

This dealership is excellent and provided exceptional service. I wish it didn’t cost $300 for basically an oil change and some checks to turn off the service light on my car More

by LAURENAKLEINMAN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marc Pare
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 02, 2020 -

Volvo Cars Princeton responded

Lauren, Thank you so much for your excellent review! We are so glad that Marc had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Volvo Cars Princeton. Please don't hesitate to reach out if you need anything else.

October 30, 2020

Service department provides responsive, competent and customer friendly service. I trust their work and advice. A good service department is the single most important reason to choose a dealership. More

by HYNESMARILYN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marc Pare
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 01, 2020 -

Volvo Cars Princeton responded

Thank you, Marilyn! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Volvo Cars Princeton.

October 29, 2020

Emerson was very nice and helpful. I only needed an oil change but it was taken care of in an timely manner. Good overall experience More

by NANCY_RICK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Emerson
Oct 29, 2020 -

Volvo Cars Princeton responded

Thank you, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

October 29, 2020

Princeton Volvo is the best! My family has been servicing our cars there for over 20 years and are always pleased with the friendliness and helpfulness of the staff. Working with Emerson in service is always More

by TINDALLLAUREN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Emerson
Nov 01, 2020 -

Volvo Cars Princeton responded

It has been a pleasure serving you, Lauren. Quality customer service is always our number one priority, and we're happy to hear that Emerson always meets your expectations. Thank you again for choosing Volvo Cars Princeton, we look forward to having you as one of our valued customers for many more years to come!

October 28, 2020

Amazing service and overall a very pleasant experience - even during a pandemic! The gentleman helping me were very straightforward, clear, and explained the process thoroughly so that it was easy for me to More

by HPETERSEN629
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marc Pare
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 29, 2020 -

Volvo Cars Princeton responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

October 28, 2020

They are efficient, organized, very helpful, and always are willing to go beyond a normal level of satisfaction to ensure the customer is abundantly pleased. More

by laurieclark
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marc Pare
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 29, 2020 -

Volvo Cars Princeton responded

Laurie, thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

October 26, 2020

Called in the morning about a slow tire leak. Brought the car in mid-morning and issue resolved in a hour. No charge thanks to tire warranty program. More

by MSoga
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marc Pare
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 26, 2020 -

Volvo Cars Princeton responded

We appreciate your business and our team looks forward to serving you again soon!

October 26, 2020

I am very happy with the service from John and Shannon when I visited for service issues in the last couple of weeks. Shannon for my tire issue & John for my 10k miles maintence service More

by s_somadathan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marc Pare
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shannon and John in Service
Oct 27, 2020 -

Volvo Cars Princeton responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

October 26, 2020

On this visit had both my S80 and XC70 serviced. The quality of service over the last 33 years is the reason my wife and I have continued to drive Volvos. More

by NELSONSTEVEN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marc Pare
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Emerson Cambara * * * * *
Oct 27, 2020 -

Volvo Cars Princeton responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Volvo Cars Princeton!

October 23, 2020

Excellent customer service. Warm friendly people. Problem solved perfectly and quickly. Everything was ready even before I expected it to be. Definitely a five star rating! More

by internet6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kathy Evans
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marc Pare
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 25, 2020 -

Volvo Cars Princeton responded

Thank you for choosing Volvo Cars Princeton, your feedback and rating mean a lot to us. We're glad Kathy and Marc were able to help and give you a 5-star experience! We look forward to seeing you again!

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