Volvo Cars Princeton - Service Center

The only reason I gave 4 stars and not 5 for customer service is because when I called to make the appointment a MONTH earlier (for a recall), I was told they had the parts. When I dropped my car off, I service is because when I called to make the appointment a MONTH earlier (for a recall), I was told they had the parts. When I dropped my car off, I was told the did NOT have the parts. Emerson righted the ship though. He was able to call Volvo and get the parts needed for the recall and took care of a few other things for me since the car took longer then expected to be completed . He is great to work with. However, Volvo needs to be more clear when customers call for specific work to be done. It is inconvenient to come out there to discover they don't have something they said they did. But again, Emerson handled it all well. More

Excellent service and pretty quick. It was a seamless process to drive my car up, check in and then Uber into Princeton for lunch while I waited. process to drive my car up, check in and then Uber into Princeton for lunch while I waited. More

I can always count on this dealership to be efficient in making an appointment, arranging for my car to be picked up and returned and for the car to be washed and for the necessary work to have been do making an appointment, arranging for my car to be picked up and returned and for the car to be washed and for the necessary work to have been done expertly. More

Great customer service in service department. Shanon was helpful and courteous. She gave me a loaner car when my car had to stay longer than expected and immediately corrected a pricing mistake from the par helpful and courteous. She gave me a loaner car when my car had to stay longer than expected and immediately corrected a pricing mistake from the parts department. More

Super accomodating during our emergency roadside assistance due to a fried Alternator. They also discovered our Windshield Wiper fluid system was cracked and leaking. Only wish they had checked the assistance due to a fried Alternator. They also discovered our Windshield Wiper fluid system was cracked and leaking. Only wish they had checked the oil and replaced it. More

Absolutely wonderful customer service and full explanation of needed repairs; honest recommendations, without being up-sold; customer accommodations indoors also wonderful - coffee, water, snacks, explanation of needed repairs; honest recommendations, without being up-sold; customer accommodations indoors also wonderful - coffee, water, snacks, etc. More

Easy to schedule, super comfortable and clean waiting area, was able to work while waiting. Friendly and informative staff! A+ to the service team, thank you all! area, was able to work while waiting. Friendly and informative staff! A+ to the service team, thank you all! More

Your office surpassed my expectations. I love the new look of your show room and service department. Much needed And appreciated improvement. Emerson was excellent and a great communicator. Thanks look of your show room and service department. Much needed And appreciated improvement. Emerson was excellent and a great communicator. Thanks More

Very courteous and professional staff at Princeton Volvo. John was very helpful and provided honest feedback on condition of the car. Will definitely bring the car here for future service. John was very helpful and provided honest feedback on condition of the car. Will definitely bring the car here for future service. More

Love the valet pick-up and drop-off. Made the service very convenient. Service person was very eager to help and be clear about status. very convenient. Service person was very eager to help and be clear about status. More