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Volvo Cars Princeton - Service Center

Lawrenceville, NJ

4.7
631 Reviews

631 Reviews of Volvo Cars Princeton - Service Center

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January 19, 2021

Fantastic service as always, I was able to get a quick appointment, car was ready before the time it was initially promised and was cleaned thoroughly! More

by AONEILL78
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Emerson
Jan 19, 2021 -

Volvo Cars Princeton responded

Thanks for sharing your thoughts about your experience with Volvo Cars Princeton. We appreciate your business and hope to see you again soon!

January 16, 2021

Always a good experience. Great staff. Have known the Longs for over 40 years. They do an outstanding job in the automobile industry. Nice facility. More

by CCGILLIGAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marc Pare
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Emerson Cambara, Chris Long, Nick Long
Jan 18, 2021 -

Volvo Cars Princeton responded

CC, Thank you for your very kind review and for being a loyal customer. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Volvo Cars Princeton.

January 15, 2021

Service staff is great and always goes above and beyond! I always bring my car to VoP instead of my local dealer because the quality of service is that much better! More

by ej1015
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shannon Ratkay
Jan 15, 2021 -

Volvo Cars Princeton responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

January 14, 2021

I don’t like that I have to call to check on my car or else I have no idea what’s going on and when I can pick it up. They’re not proactive with updates even at the end of the day. More

by 2020XC90
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marc Pare
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 14, 2021 -

Volvo Cars Princeton responded

Thank you for your feedback for our service department, we are sorry to hear about the lack of communication. We will share your comments with the team, and please don't hesitate to reach out to us if you would like to discuss your concerns further. We hope you will give us another opportunity to serve you!

January 13, 2021

Work done in a timely fashion. Friendly service. Was a replacement for part damagEd by Volvo on previous visit - antenna. Would recommend service to others More

by JHEHIRJR
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marc Pare
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 13, 2021 -

Volvo Cars Princeton responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Volvo Cars Princeton.

January 13, 2021

Would like to thank the service department and mechanical staff at Volvo of Princeton for the prompt and wonderful job of repairs performed on my sons Volvo. Workmanship was impeccable, and performed in a ti More

by GARY2607
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marc Pare
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Emerson and Jim Frazee
Jan 13, 2021 -

Volvo Cars Princeton responded

Gary, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Volvo Cars Princeton, we look forward to having you and your son as one of our valued customers for many more years to come!

January 13, 2021

I was taken care of with no questions asked. Very nice and quick. All was done in no time whatsoever. Will be going back for service for aure More

by simonkazantsev
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marc Pare
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 13, 2021 -

Volvo Cars Princeton responded

Thank you so much, Simon, for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Volvo Cars Princeton. Please don't hesitate to reach out if you need anything else.

January 09, 2021

Volvo Princeton's team are a pleasure to rely on, they're professional and very customer-oriented. Thanks to customer service person Shannon Ratkay who kept me informed every step of the way on the services More

by RON.DAVIS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shannon Ratkay
Jan 11, 2021 -

Volvo Cars Princeton responded

We are very happy, Ron, to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

January 08, 2021

They were responsive, on time and work to do the job with high quality and minimal cost. The customer areas were well maintained and appointed. More

by PHILGLEWISTWAY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marc Pare
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 08, 2021 -

Volvo Cars Princeton responded

Phil, Thank you so much for your kind words based on your recent service appointment. When we hear feedback like "They were responsive, on time and work to do the job with high quality and minimal cost" is just what we strive to give our customers. Thank you for taking the time to leave us this wonderful feedback! Please let Marc or our team know if we can be of any further assistance.

January 06, 2021

Great service as always. Professional and courteous. Brought in for scheduled 20K service and was in and out in about 1 1/2 hours. Pleasant waiting area, with good wifi connectivity. More

by chrisamaloney
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marc Pare
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 06, 2021 -

Volvo Cars Princeton responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again!

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