Volvo Cars Princeton

Best Car Buying Experience Ever Think of all the reasons that you hate buying cars; you'll experience NONE of that here. Friendly, professional, and transparent - I was confident th Think of all the reasons that you hate buying cars; you'll experience NONE of that here. Friendly, professional, and transparent - I was confident that I received the best deal possible, along with good, honest advice. Never felt pressured or annoyed - not once. More

Excellence from Beginning to End I am usually very critical of car dealerships. However beyond a few trivial matters there is nothing I can complain about with Volvo Cars Princeton. I am usually very critical of car dealerships. However beyond a few trivial matters there is nothing I can complain about with Volvo Cars Princeton. We started by reaching out through the web to Volvo Edison. They sent us a list of cars that we were interested in stock at both Edison and Princeton. We were originally going to go to Edison but were going to be in the Princeton area. First point in their favor, they told us they were happy for us to go to either and they would even move a car from one to the other if necessary. We worked with Paul Melhus who was the epitome of low pressure sales. He answered our questions and let us test drive both vehicles we were considering. He was able to give us Costco pricing on one model, but there was some confusion about the other model this was eventually resolved and in this case I truly think it was an honest mistake because of the way the Costco exclusions were worded. Here is where they really shined in my option. The night before picking up my new car, my trade-in was rear-ended. Admittedly I was in a bit of a panic that I would need to repair the damage and delay closing on the car. However, Paul Forino looked at the damage, took a tiny amount off of my trade-in value and we were good from there. My only other minor complaint was I did wait a while to pick up my car, I give them a pass as it was month end and they had a few people before me show up late which screwed up the entire schedule. Paul walked me through the car on pick up and answered all of my questions. They were even light on pushing all of the normal extras dealerships try to push when you pick up a car. They even provided all of the material to me in advance for me to review at my leisure instead of feeling rushed to make a decision at time of sale. Combine friendly service, treating me with respect, low pressure sales approach, preset Costco pricing and you have a dealership that you can be comfortable working with. I am actually still a little stunned by how simple the entire process was having had nightmare problems with other dealerships in the past. More

Like family You can really tell the difference between a regular business and a family owned business. The Longs take every situation personally, and they react You can really tell the difference between a regular business and a family owned business. The Longs take every situation personally, and they react not like it’s a business transaction, but like it’s part of building a long-term relationship. I feel like I’ve gone back in time to a place where an auto dealer truly cares about its customers and its community. More

Super Always pleased with my Volvo service. Representatives are always cordial and very helpful. Have known the Long family for some 45 years and can alw Always pleased with my Volvo service. Representatives are always cordial and very helpful. Have known the Long family for some 45 years and can always count on them for first rate service. Would not hesitate to recommend them. More

Personalized approached Very professional, customer needs oriented, very friendly approached, five stars welcome environment, respectful of customer time. Perceived Quality o Very professional, customer needs oriented, very friendly approached, five stars welcome environment, respectful of customer time. Perceived Quality of the cars is increasing significantly year over year. More

Excellent service experience New to the area and first time using this dealership for a service appointment. The staff (Bill Goldy) was outstanding - professional, knowledgeable a New to the area and first time using this dealership for a service appointment. The staff (Bill Goldy) was outstanding - professional, knowledgeable and helpful - and the service was excellent and efficient. Even the shuttle service was surprisingly quick and pleasant! Outstanding customer experience overall. More

Nice people but they never repaired the wiring to the fan That the mice chewed, although we asked twice. They have supposedly ordered a new fan but we have not heard from them. We can’t drive the car with no That the mice chewed, although we asked twice. They have supposedly ordered a new fan but we have not heard from them. We can’t drive the car with no fan as we can’t defrost and have no air conditioning. Also the phone will no longer connect. More

Bill gave great service Bill Goldy went out of his way to ensure we were taken care of.Found issues and had them repaired. It was a pleasure to work with him. Bill Goldy went out of his way to ensure we were taken care of.Found issues and had them repaired. It was a pleasure to work with him. More

10000 mile checkup and recall service-XC60 I used the volvo Cars of Princeton to set up my appointment. Updated reminders were sent for my service. When I showed up for my appointment I had a a I used the volvo Cars of Princeton to set up my appointment. Updated reminders were sent for my service. When I showed up for my appointment I had a attentive and professional service experience. More