Volvo Cars Princeton

Awesome service every time. Great people, especially Emerson. Feel valued as a long term customer. The phones, however, need upgrade, always being disconnected during phone transfers. Emerson. Feel valued as a long term customer. The phones, however, need upgrade, always being disconnected during phone transfers. More

Great team to work with. We purchased our car Volvo of Princeton even though we are out of state because they were willing to 'go the extra mile' through excellent customer service, sales support and post Princeton even though we are out of state because they were willing to 'go the extra mile' through excellent customer service, sales support and post sale support. We felt like we are 'part of the family'. Colby and Chris were great throughout the process. We had a great buying experience, and would recommend the Volvo of Princeton team to anyone buying a Volvo I t he tri-state area. More

PRE-OWNED Sale I HIGHLY recommend this dealership! They make car-buying so much easier - especially when you are dealing with pre-owned. Their pre-owned policy of I HIGHLY recommend this dealership! They make car-buying so much easier - especially when you are dealing with pre-owned. Their pre-owned policy of making the car available to the closest dealership (they own) so you can take a test drive is smart & customer oriented. I purchased a traded pre-owned Subaru in Princeton but took a test drive in Bridgewater as it was much closer to where I live. Thomas drove it up & was so accomodating - showing me the interior details. Kathy, my salesperson - was just as professional. She sent me details on their inspection of the car - so as a woman - it was much easier to make a decision. The finance person was very professional & highly organized....going through the paperwork was quick! Overall, as a woman - who hates to buy cars & puts it off....I will be going back to Kathy & this dealership! Thanks. More

full service As always, great customer and car care and service at Princeton Volvo. Quick check in - very nice loaner car (reserve in advance) and service was com As always, great customer and car care and service at Princeton Volvo. Quick check in - very nice loaner car (reserve in advance) and service was completed much earlier than I expected. Excellent customer service staff. More

There's always something. ....not quite right following a service. I haven't reported through this medium before as I have fed the information back directly and given the bene ....not quite right following a service. I haven't reported through this medium before as I have fed the information back directly and given the benefit of the doubt. However I have found that most car services/repairs (we have two Volvos) require at least one follow up visit, sometimes two, to rectify some minor fault or overlook. I feel that it is a lack of attention to detail. I cannot however fault the courtesy and helpfulness of the staff. More

First Maintenance Excellent service from the initial phone call to make appointment to ultimate delivery of car to my home after service was completed. Very impressive Excellent service from the initial phone call to make appointment to ultimate delivery of car to my home after service was completed. Very impressive all around! More

Always helpful I can always count on Emerson Cambara in the service department to provide excellent service. He always makes sure that things are handled smoothly an I can always count on Emerson Cambara in the service department to provide excellent service. He always makes sure that things are handled smoothly and quickly. More

Shannon was very helpful and the service technicians were very accurate with the time estimate for the service. The car needed new front tires and the extra work was completed quickly. very accurate with the time estimate for the service. The car needed new front tires and the extra work was completed quickly. More

Very expensive While the service quality level at the dealership is high, it seems that I keep spending upward of 100's of dollars any time I bring my vehicle here f While the service quality level at the dealership is high, it seems that I keep spending upward of 100's of dollars any time I bring my vehicle here for repair. More

SHIFTY, BUMBLING AND STINGY SERVICE DEPARTMENT! Also now SHIFTY, BUMBLING AND STINGY SERVICE DEPARTMENT! Also now worried that my XC40 is nothing more than rodent food! Sorry and disappointed I have to c SHIFTY, BUMBLING AND STINGY SERVICE DEPARTMENT! Also now worried that my XC40 is nothing more than rodent food! Sorry and disappointed I have to change my initial review. Got a check engine light the 1st year of driving my brand new 2019 XC40. Got the car towed to the dealership. After initially denying me a loaner the service department thought better of it and lent me a nice sedan from their drawer of keys. Mini Cooper always had a loaner for me even for regular maintenance. They politely told me they would update me in a few days as it was the weekend. I got a call on Monday telling me they didn’t get a chance to work on my car as they were short-staffed because of the snow. I waited a few more days getting more suspicious with each day. Finally I decided to call them before they had time to spin their tale. It was then that the service man told me they were having trouble with my systems and modules because they were too new and also it looked like an animal chewed through some of the wires and it wasn’t covered under warranty and he estimated the repairs would be around $700. I told them that’s ridiculous its a brand new car, an SUV from Sweden- they should have designed for the outdoors???? After a few more days of no communication they informed me the ridiculous estimate somehow shot up MORE THAN 3x the amount- to $2400!! My ensuing research uncovered the fact that newer cars use soy-based coatings that are likely to attract rodents (lo and behold the featured photo was of a Volvo SUV!!!) HONDA AND MAZDA had the decency to cover the cost of repairs! Nevertheless I (or anyone I know) have never had this issue with any other car I had- Toyota, Honda, Audi, Mini Cooper, Kia- even with some of them sitting for months. I started to correspond with the corporate office regarding the matter. I informed the dealership as much. They didn’t believe me and despite claiming good faith the owners of the dealership actually AMBUSHED me at my house as I was collecting recycling to take away my loaner!! It’s like they knew they lost me as a future customer and they were just wildly fending for themselves! Needless to say my confidence in Volvo’s product and service is shot! Yes while working my XC40 is a pretty piece of machinery but short of sleeping under my car I will always worry when Volvo will take another 2 grand from me! Volvo not only lost me as a customer, but also my family, my friends, family’s friends, friends’ friends...... More