Volvo Cars Princeton

Our visit to this dealership almost had us walk from Volvo Super impacting visit. Our visit to this dealership almost had us walk away entirely from the brand as a whole. We felt that based on the disappoi Super impacting visit. Our visit to this dealership almost had us walk away entirely from the brand as a whole. We felt that based on the disappointing experience we had with them, that this was how we were going to be treated from anyone else in other Volvo dealers. The issues; 1- We were told repeatedly the vehicle was in stock but if we decided to buy it that we needed an appointment as typically you cant take delivery the same day. Once I told them this was a deal breaker they came back and said they will handle it as long as soon as possible. 2-Picked up my family and drove 2 hours to the dealer and was introduced to the beautiful Volvo XC90....after close to an hour of sitting in the car, having the kids get comfortable with the truck and falling in love with it.....they came outside and told us that the car was SOLD. 3-We obviously were sad, but this is where promises were made and not kept. They apologized tremendously for having us come so far to only have the rug pulled from under us...but told us they would call us within a day with substitute cars and a deal that would make it all right...didnt happen. 4 - We decided to give them the chance to make it right and decided to call them..that's where we were told that the first person that helped us was no longer working at the dealership, the second person was in a meeting or on the other line, which we left voicemails on but never returned....we started losing hope. 5 - We called again and again, the sales manager was always in a meeting or in a call, and was even told by the receptionist that she got in trouble for interrupting him to help us out. 6 - Finally we were given a call back, with more promises, to be called within the same day if not the next day.....zip, nothing. 7 - We finally decided to walk away from them and go to another dealer. Volvo of East Hanover made it all right for us...we even decided to call Volvo of Princeton one last time, to let them know listen, we are going to walk away from you and go with Volvo of East Hanover, we're giving you once last chance....we left a message with the receptionist to have Paul Forrino give us a call, that it was important, we called again as we were heading to East Hanover...nothing. 8-One of the reasons we kept calling, was because the XC90 we looked at, stayed for sale online, and the price kept going down.....this was tormenting us....as we searched around, the car stayed online and the price kept being reduced....we kept asking ourselves, why didnt they want to sell it to us? What was it about us? They insisted it was sold, but it stayed online...unlike other dealers that would pull the listing or identify it as sold. In conclusion, Volvo of Princeton, for two weeks we waited, I'm not sure what went wrong with you guys, but Volvo as an organization, your owners and you guys should be ashamed of yourselves for going wrong in so many ways.... Thank you Volvo of East Hanover and Mabel...for making it alllllll right for us, thank you so much. More

Not as organized as they used to be Very disorganized. The shuttle picked me up but I still had to wait 30 minutes until my car was ready. They washed it but did not dry it. There wer Very disorganized. The shuttle picked me up but I still had to wait 30 minutes until my car was ready. They washed it but did not dry it. There were water spots on the car when it finally dried. More

Wonderful experience The service center at Volvo makes your experience as pleasant as could be. The people who work at the service center are kind, courteous, and conscien The service center at Volvo makes your experience as pleasant as could be. The people who work at the service center are kind, courteous, and conscientious while keeping you informed and updated . The center is clean and beautiful. While my car is being serviced, I am offered to be dropped off somewhere or wait in their designer waiting room where there is a fabulous coffee maker, bagels, snacks and a tv to keep you entertained.. The whole experience getting my car serviced at Volvo is enjoyable and very pleasant. I would wholeheartedly recommend Volvo and the service center. You can exclude this from the review but I wanted to say it: My only criticism goes toward the furniture in their waiting room. The furniture is designer, funky, modern with a 60’s slant and beautiful to look at. However, other than the couch, the chairs are not comfortable. Some are angled backwards - making it hard to get out of or the chair are rigid and not necessarily made for a typical American behind. Other than the furniture- I can only rave about my experiences with Volvo service center. More

Great service! Love Princeton Volvo! Service managers are super polite and explain everything I needed to get done, service was quick and I was able to work from the Love Princeton Volvo! Service managers are super polite and explain everything I needed to get done, service was quick and I was able to work from the lobby which was a huge bonus. More

Great job You never want to walk out to your car and find all the oil that was inside of it lying in a puddle next to it - but that's what happened. The culpri You never want to walk out to your car and find all the oil that was inside of it lying in a puddle next to it - but that's what happened. The culprit was a severely cracked oil pan. I needed a repair and a tow to the shop, so I stopped by Volvo Cars Princeton and Bill Goldy hooked me up with a tow company and then got that oil pan replaced for me. The shop was very busy, but Bill made sure it got done. Thanks! More

Grat service- dcheduled and emergency! Got a quick appointment for routine service - done quickly and cleanly; plus ride back and forth. Needed dead bird removed three days later - took me Got a quick appointment for routine service - done quickly and cleanly; plus ride back and forth. Needed dead bird removed three days later - took me right in on zero notice and removed bird and deodorized car just in case. Life saver. Thanks guys! More

Volvo Suv service great to come to service where I can trust the recommendations for required versus optional work (or which can wait if not a safety concern). prompt great to come to service where I can trust the recommendations for required versus optional work (or which can wait if not a safety concern). prompt service, courteous, clean office. More

Excellent Service - AS ALWAYS You guys always take care of me. Excellent service, friendly help and a nice clean place to wait (with a truly awesome coffee machine). Thank you - You guys always take care of me. Excellent service, friendly help and a nice clean place to wait (with a truly awesome coffee machine). Thank you - great work. More

smooth and easy I brought my car in for a maintenance check up. Drop off was quick, paperwork all ready to go. Received a ride back home right away from their wonderf I brought my car in for a maintenance check up. Drop off was quick, paperwork all ready to go. Received a ride back home right away from their wonderful driver, The pickup went just as smoothly, with everything explained and I even saved some money with a coupon! The car was washed and ready to go. Flawless. More

60K mile service I arrived a few minutes before my scheduled appointment and was greeted quickly and pleasantly. My loaner car was available when the necessary paperwo I arrived a few minutes before my scheduled appointment and was greeted quickly and pleasantly. My loaner car was available when the necessary paperwork was completed. More