Volvo Cars Princeton

Service was outstanding Everything was on time and efficient. Waiting room was accommodating and pleasant. Service rep came out to find me to advise the job was complete Everything was on time and efficient. Waiting room was accommodating and pleasant. Service rep came out to find me to advise the job was complete More

Good Customer service Customer service is good but service pricing is too high. Appreciate the shuttle service. Got a quick appointment on urgent basis as the car battery w Customer service is good but service pricing is too high. Appreciate the shuttle service. Got a quick appointment on urgent basis as the car battery was low. More

Excellent customer service I dropped in on a rainy day with my driver windshield wiper needing replacement. I was welcomed, told it would take a few minutes. They looked up my v I dropped in on a rainy day with my driver windshield wiper needing replacement. I was welcomed, told it would take a few minutes. They looked up my vehicle (which I normally have serviced in Edision) without even needing me to provide the information. The service person called me when done, with my info on my car already. He took my payment himself, no need to go to the cashier. In 20 minutes I was on my way! That was so awesome! More

Volvo XC90 Love this place, excellent service , great Mechanic, looking forward to work with again.welcoming, fast, friendly nature and professional. most hones Love this place, excellent service , great Mechanic, looking forward to work with again.welcoming, fast, friendly nature and professional. most honest, reliable , I appreciate the quality work that you need guys provide but also at a fair price. Thanks again. More

Great service . The whole Princeton team is very accommodating. Never a concern when they have my vehicle. Jason is very knowledgeable about all things Volvo care!! . The whole Princeton team is very accommodating. Never a concern when they have my vehicle. Jason is very knowledgeable about all things Volvo care!!! More

Service Everyone in service was very accommodating and friendly. They were efficient and considerate of my time. Unfortunately there was No loaner car availab Everyone in service was very accommodating and friendly. They were efficient and considerate of my time. Unfortunately there was No loaner car available to me but shuttle was nice. More

My car wouldn't start. The problems were difficult to analyze, and took some time, but you kept at it, got the parts not easily available, and got it running again. The problems were difficult to analyze, and took some time, but you kept at it, got the parts not easily available, and got it running again. More

recall Service person on Saturday afternoon was not the friendliest When I checked in he was almost rude to the point that he acted like I was not suppose to Service person on Saturday afternoon was not the friendliest When I checked in he was almost rude to the point that he acted like I was not suppose to be there. It was obvious if I pulled into the service carport I was there for my car to be serviced.When I told him I had an appointment he seemed surprised More

Our visit to this dealership almost had us walk from Volvo Super impacting visit. Our visit to this dealership almost had us walk away entirely from the brand as a whole. We felt that based on the disappoi Super impacting visit. Our visit to this dealership almost had us walk away entirely from the brand as a whole. We felt that based on the disappointing experience we had with them, that this was how we were going to be treated from anyone else in other Volvo dealers. The issues; 1- We were told repeatedly the vehicle was in stock but if we decided to buy it that we needed an appointment as typically you cant take delivery the same day. Once I told them this was a deal breaker they came back and said they will handle it as long as soon as possible. 2-Picked up my family and drove 2 hours to the dealer and was introduced to the beautiful Volvo XC90....after close to an hour of sitting in the car, having the kids get comfortable with the truck and falling in love with it.....they came outside and told us that the car was SOLD. 3-We obviously were sad, but this is where promises were made and not kept. They apologized tremendously for having us come so far to only have the rug pulled from under us...but told us they would call us within a day with substitute cars and a deal that would make it all right...didnt happen. 4 - We decided to give them the chance to make it right and decided to call them..that's where we were told that the first person that helped us was no longer working at the dealership, the second person was in a meeting or on the other line, which we left voicemails on but never returned....we started losing hope. 5 - We called again and again, the sales manager was always in a meeting or in a call, and was even told by the receptionist that she got in trouble for interrupting him to help us out. 6 - Finally we were given a call back, with more promises, to be called within the same day if not the next day.....zip, nothing. 7 - We finally decided to walk away from them and go to another dealer. Volvo of East Hanover made it all right for us...we even decided to call Volvo of Princeton one last time, to let them know listen, we are going to walk away from you and go with Volvo of East Hanover, we're giving you once last chance....we left a message with the receptionist to have Paul Forrino give us a call, that it was important, we called again as we were heading to East Hanover...nothing. 8-One of the reasons we kept calling, was because the XC90 we looked at, stayed for sale online, and the price kept going down.....this was tormenting us....as we searched around, the car stayed online and the price kept being reduced....we kept asking ourselves, why didnt they want to sell it to us? What was it about us? They insisted it was sold, but it stayed online...unlike other dealers that would pull the listing or identify it as sold. In conclusion, Volvo of Princeton, for two weeks we waited, I'm not sure what went wrong with you guys, but Volvo as an organization, your owners and you guys should be ashamed of yourselves for going wrong in so many ways.... Thank you Volvo of East Hanover and Mabel...for making it alllllll right for us, thank you so much. More

The job was done to my satisfaction Service Manager Matt was helpful in working with me on the issue I had, and Shaun in the service area was very good in analyzing the problem and repai Service Manager Matt was helpful in working with me on the issue I had, and Shaun in the service area was very good in analyzing the problem and repairing. More