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Volvo Cars Plymouth, A Premier Company - Service Center

Plymouth, MA

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184 Reviews

184 Reviews of Volvo Cars Plymouth, A Premier Company - Service Center

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April 14, 2023

Josh was very thorough with explanations, choices, and the timely ordering & instillation of my new tires!! More

by janar49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Carvalho
Apr 16, 2023 -

Volvo Cars Plymouth responded

Thank you for choosing Volvo Cars Plymouth. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Josh Carvalho - Service Manager jcarvalho@drivepremier.com

April 14, 2023

Always excellent service. Staff is friendly and never any surprises. Car is returned clean and on time More

by Steve7596
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Carvalho, Taylor Yaffee
Apr 16, 2023 -

Volvo Cars Plymouth responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Volvo Cars Plymouth, we look forward to having you as one of our valued customers for many more years to come! Josh Carvalho - Service Manager jcarvalho@drivepremier.com

April 12, 2023

My xc60 has been to service 3 times for the temperature reading. After the second time I contacted Taylor and she was quick to respond and made arrangements for a loaner. Finally fixed after the 3rd visit. More

by KN9598
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Carvalho, Taylor Yaffee
Apr 13, 2023 -

Volvo Cars Plymouth responded

Thank you so much for your kind words for Taylor and our service team, and for taking the time to leave us this wonderful feedback! Josh Carvalho - Service Manager jcarvalho@drivepremier.com

April 08, 2023

We love this dealer for our service. Always have excellent, personal service and also reliability. More

by KARAWOLFPOND
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Carvalho, Taylor Yaffee
Apr 08, 2023 -

Volvo Cars Plymouth responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Volvo Cars Plymouth, we look forward to having you as one of our valued customers for many more years to come! Josh Carvalho - Service Manager jcarvalho@drivepremier.com

April 08, 2023

GreT buying experience on a used Volvo. Justin and Paul were pleasant, helpful and efficient. From arrival to departure I was there less than 2.5 hours including test drive and all the paper More

by MBK958
Recommend Dealer
Yes
Employees Worked With
Justin Harriman, Paul Dumas
Apr 10, 2023 -

Volvo Cars Plymouth responded

We are very happy to hear Justin and Paul provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Josh Carvalho - Service Manager jcarvalho@drivepremier.com

April 07, 2023

update took much longer. Thank you for the loaner car to get to Dr appointment ! More

by TINAFSTONE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Carvalho, Taylor Yaffee
Apr 08, 2023 -

Volvo Cars Plymouth responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Josh Carvalho - Service Manager jcarvalho@drivepremier.com

April 06, 2023

The service department was thorough, prompt, and detailed in the info they shared. My car was returned cleaned, and ready for another 10,000 miles. More

by Jane
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I didn’t catch his name 🤔
Apr 06, 2023 -

Volvo Cars Plymouth responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Josh Carvalho - Service Manager jcarvalho@drivepremier.com

April 06, 2023

It isn’t their fault. They really can’t fix the problem. It’s the company‘s fault who won’t take care of the customers. More

by stellafar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joshua Carvalho, Taylor Yaffee
Apr 10, 2023 -

Volvo Cars Plymouth responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience and we'd love the opportunity to get more details to see if we can turn this situation around for you. Josh Carvalho - Service Manager jcarvalho@drivepremier.com

April 02, 2023

Sent me a coupon for $15. 00 off my next service. When I got there for an oil change for $135, they declared that an oil change does not count as a “service” More

by JMLxc90
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Taylor Yaffee
Apr 03, 2023 -

Volvo Cars Plymouth responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Josh Carvalho - Service Manager jcarvalho@drivepremier.com

April 02, 2023

Listening to the concerns and dealing with them. Bravo. Wish you hadn’t found as many problems as you did. But guess that is better then not. Really like the fellow I dealt with. More

by CHARLOTTE_R_COLLINS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Carvalho
Apr 03, 2023 -

Volvo Cars Plymouth responded

Thank you, Charlotte, for sharing about your experience with Volvo Cars Plymouth. We appreciate your business and hope to see you again soon! Josh Carvalho - Service Manager jcarvalho@drivepremier.com

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