Volvo Cars Pioneer Valley

Jamie Fenton made buying a car a great experience! I highly recommend him, his friendly and down to earth personality made the usually stressful situation of buying a car, enjoyable. The dealership was highly recommend him, his friendly and down to earth personality made the usually stressful situation of buying a car, enjoyable. The dealership was also very welcoming and made me feel right at home! More

We had an excellent experience working with Jamie Fenton. He was able to get us the exact car we were hoping to find. We had been looking for a while and never felt any pressure to buy a car we didn't want. He was able to get us the exact car we were hoping to find. We had been looking for a while and never felt any pressure to buy a car we didn't want. The entire process was very smooth as we did everything via phone and email. Highly recommend working with Jamie! He makes the process very easy. More

Jamie, Chris and Zach were a pleasure to work with. Thanks to you all for making the buying experience seamless, I'm happy with my new car. Thanks to you all for making the buying experience seamless, I'm happy with my new car. More

We had an excellent experience working with Jamie Fenton! We found a great vehicle and it was a no hassle negotiation experience. I highly recommend Jamie for anyone looking for a quality vehicle and a no We found a great vehicle and it was a no hassle negotiation experience. I highly recommend Jamie for anyone looking for a quality vehicle and a no hassle and enjoyable purchase experience. More

Great experience, all done virtually, did not feel rushed to make my decision, happy witt my XC60. Thanks, Jamie Fenton, Lyndsay Ravenna, and Christopher Patrick. to make my decision, happy witt my XC60. Thanks, Jamie Fenton, Lyndsay Ravenna, and Christopher Patrick. More

Purchase of New Volvo XC 40 I contacted this out-of-state dealership after I had a frustrating experience with the local dealer in upstate NY (Capital Volvo) whom I had purchased I contacted this out-of-state dealership after I had a frustrating experience with the local dealer in upstate NY (Capital Volvo) whom I had purchased my last three Volvo cars from. I initially spoke with Lyndsey Ravenna at Pioneer Hills and she was friendly, helpful, enthusiastic and , sweet. I purchased the car very quickly at a price I felt comfortable with and the paperwork and financing was quick and easy. There was a very long delay in receiving the car due to Covid and the closure of NYS DMV for a period of time. I contacted the dealership on a few occasions between 5/30/20 when purchased the car and 7/24/20 when my car was delivered to me by Jamie Fenton. Jamie responded to my calls each time, even though he had no information to provide other than having to wait for DMV. When he delivered the car he was friendly and knowledgeable. Thank you for making my purchase a pleasant experience (other than the Covid part!) and I would strongly recommend this dealership to anyone. More

We recently bought a Volvo XC90 in mid March. Initially our experience was a good one. Our salesman was very nice and they gave us a fair trade on a Volvo xc40 that had an extended warranty still on it. W our experience was a good one. Our salesman was very nice and they gave us a fair trade on a Volvo xc40 that had an extended warranty still on it. We were misled into believing that we would lose the value still left on the warranty unless we rolled it into another warranty on the new car. We decided to sign up for a new warranty thinking we could just take the value that was left and pay the difference. Nope! We had to pay for the whole thing and we were told the warranty company would send us a refund in 4-6 weeks for the first warranty. When we got home we called the warranty company and they told us we would not lose the value of the old warranty and could just be issued a refund. So we immediately called pioneer Volvo and told them to cancel the warranty. But because we paid with a debit card and not a credit card they told us they would have to issue a check which would be mailed within the week. After numerous phone calls and emails with a response that “our check is in the mail” we still haven’t received a refund on either policy. Come to find out, they never cancelled the first warranty and they still have not issued us a refund on the new warranty. It’s been 4 months! So basically we are paying for a warranty we no longer own and have paid for a warranty we never received. We have had to file a complaint with the Mass Attorney Generals office in an attempt to get our $5k back. I never leave negative reviews but this place uses deceitful tactics and are dishonest to their customers. Buy your car elsewhere! More

No pressure. Great rural dealer. Every staff person at the dealership was great to deal with. They were patient, and answered all of my questions. Jamie let me test drive 2 cars witho Every staff person at the dealership was great to deal with. They were patient, and answered all of my questions. Jamie let me test drive 2 cars without 'qualifying' how serious I was about buying. This is an important part of the shopping experience and is why I bought my car from this dealer. Also, as a woman shopping alone, I felt like I was treated with respect. I did not feel like they were trying to take advantage of me. Thanks to Jamie, Kendrick and Lyndsey for a great experience. More

They were friendly and answered all of my questions. They were able to fix some issues with the vehicle I bought. They got me in asap to fix the problems. were able to fix some issues with the vehicle I bought. They got me in asap to fix the problems. More

Car purchase This was probably the best, quickest and most relaxing experience I've had purchasing a vehicle. Jamie let me take my time in making my decision, ans This was probably the best, quickest and most relaxing experience I've had purchasing a vehicle. Jamie let me take my time in making my decision, answered all my questions quickly and thoroughly and made sure I was comfortable and happy with that decision. Thank you Jamie for making this such an easy process. Zack Cameron was the Finance Rep and he too made the process quick and easy and made sure I understood all aspects of the financing process. thank you. I love my new car! More