Volvo Cars Mission Viejo

Unfortunately I’m a disappointed about the service and the other overall consumer experience. The car we’ve been leasing has been used as a test drive vehicle and we hadn’t been informed about this at the the other overall consumer experience. The car we’ve been leasing has been used as a test drive vehicle and we hadn’t been informed about this at the sign of our lease. Also, the car has been repaired multiple times for defectives. Additionally the follow up from the dealership personal was very poor. Email communication has not been answered despite multiple reminders. More

Great experience. I had to wait for my car, as I reside in Temecula, and they accommodated me with a pleasant working space. Thanks you for that! Juan in Temecula, and they accommodated me with a pleasant working space. Thanks you for that! Juan More

Excellent experince I have no experience with Volvo Mission Viejo service department, but my experience with sales has been excellent. We purchased XC60 T8 hybrid from th I have no experience with Volvo Mission Viejo service department, but my experience with sales has been excellent. We purchased XC60 T8 hybrid from them in 2018. They were very easy to talk to from the start and had the best pricing in the entire So Cal at that time. The car was a special order from the factory, which required extra effort from the sales team. Communication was outstanding throughout the process. The deal was agreed in advance, no shady tactics whatsoever when we picked up the car at the end of the long wait (took over 5 months!). Highly recommend reaching out to VMV, if you are looking for a new Volvo. They may be smaller than some of the other dealers in the area, but they will do their best to earn your business. More

Terrible Service!! In March, 2017, I paid Volvo Cars Mission Viejo (California) $52,000 for a 2017 Volvo S90 T5 four door sedan. The car is O.K. It has a weird little In March, 2017, I paid Volvo Cars Mission Viejo (California) $52,000 for a 2017 Volvo S90 T5 four door sedan. The car is O.K. It has a weird little habit of killing the engine when you are stopped for a few seconds, and then starting up again. Presumably, that is to extend gas mileage. You can get used to that. The dealer, however, is a very different story!! I have purchased twenty-five new cars over my life from twenty-five different dealers from New York to Los Angeles, and Volvo Cars of Mission Viejo is the absolutely worst dealer I have EVER dealt with, anywhere, anytime!! Let me explain. The 2017 Volvo is a very, very sophisticated piece of machinery and it requires a HUGE amount of learning to operate properly. The Owner’s manual does not begin to cover what you need to know, so you turn to the sales team for help. In this case, that would be Dennis J. Winkler and Kyle Palmer. They are the two most indifferent, inept sales people I have ever encountered in an auto dealership. They do not answer email, they do not return telephone calls, and when you do manage to schedule a meeting, they don’t show up, or bother to tell you they are not going to show up. If you want the whole long list of questions and problems, send me an email and I will try to answer it. In the meantime, I am trying to work through all my problems with my local garage since I am never going near Volvo Cars of Mission Viejo again!!!! More