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173 Reviews of Volvo Cars Lisle - Service Center
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January 30, 2024
I had a bad experience picking ip my car from service, Volvo contacted me, understood my concern and offered further customer service, I felt much better! Volvo contacted me, understood my concern and offered further customer service, I felt much better! More
by Beverlyfreeves
Verified CustomerEmployees Worked With
In fairness, I have been in touch with the dealership, they understand my experience and have offered apology and further customer support, so, 5
January 29, 2024
Made appointment as my drive (something) program 6 month check up deadline was approaching. Brought car in 10-15 minutes before appointment time, everything checked out, but said battery was charged but onl check up deadline was approaching. Brought car in 10-15 minutes before appointment time, everything checked out, but said battery was charged but only at 40% capacity. Its 3 years old and I had left the dome light on and battery was dead a few weeks ago. However I jump started with my other vehicle in my garage, and it seemed ok to me. John K. said it be good to put trickle charger on it which I did and got it fully charged. Great advice. More
by JOHNHENDRY
January 29, 2024
Friendly, great service. Comfortable spot to wait while my vehicle is being services. Love that my car also gets washed! Comfortable spot to wait while my vehicle is being services. Love that my car also gets washed! More
by KSTANTEACH
Employees Worked With
January 28, 2024
Very unpleasant experience. I got home after dropping off car received a voicemail to call back because supplies were not available. Returned call about 1 pm and left message, I got home after dropping off car received a voicemail to call back because supplies were not available. Returned call about 1 pm and left message, no call back. Called back about 2:30 again no reply, finally reached service tech about 4:30 and was told again no supplies would be available for several days. I said I would pick up car the next morning, I arrived at 11am to be told, “oh I should have called you. Car has the doors off, won’t be ready till 3:30 pm. Then 10 min later car was going to be T ready in an hour. And it was. Very disappointed in the service. I will return to have recalls fixed, but that is it! More
by KATHLEEN.MCKILLIP
Employees Worked With
January 28, 2024
Good quality, speed, and customer service. A pleasant experience. Only issue is that the text service was sending my messages to someone other than Daniela and that person wasn't responding. A pleasant experience. Only issue is that the text service was sending my messages to someone other than Daniela and that person wasn't responding. More
by erosenow74
January 28, 2024
Fantastic service advisor. Great communication. Really appreciate all the hard work that our advisor did Great communication. Really appreciate all the hard work that our advisor did More
by Stephanieann.sawin
Employees Worked With
January 27, 2024
Dealership good work is good but communication from service rep was poor had to call the dealership twice for updates. Was told they would vacuum the car but nothing was done. Had to run back to the de service rep was poor had to call the dealership twice for updates. Was told they would vacuum the car but nothing was done. Had to run back to the dealership 5 minutes before close cause I got notified the car was ready late after I called More
by priyank0317
January 27, 2024
Joe went out of his way to answer all my questions and call was returned promptly call was returned promptly More
by CLAREDM
Employees Worked With
