Volvo Cars Lisle

Beware, do not rely on advertised prices at this dealership , do not shop this dealership online! Used Forester listed for $23,000. Dealership sent me details of the vehicle through email multiple times, incl , do not shop this dealership online! Used Forester listed for $23,000. Dealership sent me details of the vehicle through email multiple times, including the price of $23,000. There were multiple opportunities for the dealership to identify they didn't intend to sell at this price. After about a half dozen emails sent to me, the salesperson indicated the price was really $28,500 and they would not honor the original price. The salesperson also pointed me to the small print disclaimer on their website indicating prices on the website might not be accurate. I understand that mistakes can be made. I do expect that a dealership with integrity would honor an advertised price that is within reason. It certainly does not appear they are living by the claims on their website of "an unwavering commitment to excellent customer service." I was also quite insulted when the salesperson indicated in an email that I somehow knew the price was wrong or I otherwise would not have been inquiring about the vehicle from out of state. This clearly indicates a lack of understanding about car buying in the modern world where internet shopping out of state is common. It is also unprofessional and rude to blame a potential customer for the incompetency of the dealership. I have since looked back at other reviews and saw mention of concerns with honesty in the service department and rude customer service. Other reviews also pointed to sloppy paperwork, which seems consistent with not paying attention to details that are pretty important such as prices listed on the internet. I strongly recommend looking at another dealership, but at a minimum, be very cautious about advertised prices and triple check with the dealership on the price before wasting any time engaging in discussions about purchasing a vehicle. More

Great overall experience, highly recommended Purchased a Certified 2011 model. Everyone was wonderful from sales, service, credit, etc. All went out of their way to make it a very pleasant and Purchased a Certified 2011 model. Everyone was wonderful from sales, service, credit, etc. All went out of their way to make it a very pleasant and fair buying experience. Made good on all promises and more. Will definitely have servicing of new vehicle done through Volvo of Lisle. Thank you all! More

Great experience We had a great experience buying a car from Volvo of Lisle. I felt comfortable working with everyone we came in contact with. They ALL worked together We had a great experience buying a car from Volvo of Lisle. I felt comfortable working with everyone we came in contact with. They ALL worked together. We'll return when its time to buy another car. More

Not a professional establishments Saw a posted add for a vehicle anf went to take a look. I liked the car, filled out all the paperwork and was told it would take 3 hours to get an ans Saw a posted add for a vehicle anf went to take a look. I liked the car, filled out all the paperwork and was told it would take 3 hours to get an answer. Not a typical situation from my experience but it is what it is. The sales person, John, was supposed to follow up by the end of the day which he never did. I called back 2 days later and spoke with Tom to ask what is happening and why no one followed up. I was met with an 'oh well' apathetic type of attitude. This approach is not how people should do business in my opinion. More

used car purchase, the process was professional, responsive courteous and fast. The team from the 2 sales professionals to office manager and service was excellent with the process was professional, responsive courteous and fast. The team from the 2 sales professionals to office manager and service was excellent with no hassle or pressure to buy. Provided all answers and complete details . More

Excellent car dealer Volvo of Lisle has excellent customer service and works hard to make sure that the car you buy is one you will love for years. From start to finish, Volvo of Lisle has excellent customer service and works hard to make sure that the car you buy is one you will love for years. From start to finish, the car buying process for me was transparent, detailed and expedient. My salesman, John Taylor, was outstanding and made sure that the entire experience was enjoyable and streamlined. I received top dollar for trading in my old Volvo and as a result, was able to indulge in upgrades on the new car, which I now don't ever want to live without! My questions were all answered promptly and communication with my salesman via email was also excellent. I would highly recommend Volvo of Lisle and salesman John Taylor to anyone interested in buying a Volvo. More

Willing to work for your business Originally was looking at another Honda and luckily the Volvo dealer was in the same lot. Found the Volvo S60 in the lot and no longer wanted a Honda Originally was looking at another Honda and luckily the Volvo dealer was in the same lot. Found the Volvo S60 in the lot and no longer wanted a Honda. Everyone was professional and worked to get me a good rate. More

A straight forward purchase I was just stopping by to check out a used S60 and stumbled on to the best car for me at a fair price. Rick and Ken made the process as smooth and as I was just stopping by to check out a used S60 and stumbled on to the best car for me at a fair price. Rick and Ken made the process as smooth and as straight forward as possible. Thank you! More

Quick n Easy I saw my future car online and emailed the dealer. I had a response within hours from Bob Makowka. I went into Lisle one day to test drive the car and I saw my future car online and emailed the dealer. I had a response within hours from Bob Makowka. I went into Lisle one day to test drive the car and went back that weekend to seal the deal. Bob was very efficient and had everything I needed ready to go. More

A long way to go I had the pleasure of dealing with Bob Makowka first over the phone and then after several weeks, in person. I had been looking for a certified used I had the pleasure of dealing with Bob Makowka first over the phone and then after several weeks, in person. I had been looking for a certified used Volvo C70 and found what I was looking for at Volvo of Lisle while "surfing the Web". I live in Arkansas, so my ongoing contact was with Bob and he provided me with enough information which motivated my trip to Lisle. The experience my wife and I had with Bob and the Volvo team was cordial and without any sense of pressure. I am now back in Arkansas awaiting my title but enjoying our Volvo C70. It is a pleasure to deal with what I consider honorable individuals. More