Volvo Cars Lisle

Smooth new car purchase Dale Abernathy was excellent to deal with from beginning to end. The finance portion was also very quick and painless with Jennifer Holish Smoo Dale Abernathy was excellent to deal with from beginning to end. The finance portion was also very quick and painless with Jennifer Holish Smooth and painless...... That's the way I like it! More

Best All-Around Dealership Experience I visited three different Volvo dealerships before deciding on Volvo of Lisle and it was the best decision I made. Their customer service experience, I visited three different Volvo dealerships before deciding on Volvo of Lisle and it was the best decision I made. Their customer service experience, both over the phone and in-person, is unparalleled. Never did I expect to have such a smooth purchasing experience. My new car drives like a dream, I received a full-on tutorial, and two members from the team followed up with me to make sure I was happy with my purchase. I never felt like a number with this staff - this is what the car buying experience should always be! More

Lolita is the best Salesperson! As far as the dealership is concern, I gave them an average rating because I have never gave them any business: sales or service. BUT approximately 9 As far as the dealership is concern, I gave them an average rating because I have never gave them any business: sales or service. BUT approximately 9 months ago, I went into this dealership to look at the XC60. I spoke to one of the sales reps. When he asked me about what I thought about the car, I told him I did not like the small steering wheel and the NAV screen. It seemed to small. The car did not catch my fancy. Instead of showing me the XC90 with the bigger screen, he proceeded to belittle my opinions about the XC60. He Spoke arrogantly toward me.. At that point, I knew I would not return to this dealer to purchase. Now with that being said, over the last 9 months I've narrowed my car choices to XC90 or XC60. Mind you, I looked at BMW i3, Lincoln MKZ, Mazda CX-9 Signature, Enclave & Highlander XLE. I did my research on the Volvo but this salesman did not help me at all. I felt like I was at the buffet, "Help yourself." This dealer is no where near my home, but today after work I had driven passed by this dealer and needed to kill an hour, so I decided to go in again just to see if they had the 2017 XC90 or XC60. TO MY SURPRISE, I HAD THE OPPRTUNITY TO MEET LOLITA! WOW, TODAY's EXPERIENCE WAS A TOTALLY DIFFERENT EXPERIENCE THAN LAST DECEMBER. She right away, opened up the cars for me to see. Even though I told her I did not want a car payment, she explained why she likes leases. (My last lease was not a good experience). Her wide based knowledge allowed me to make a better decision. She was personal. She was genuinely friendly toward me. She stayed an extra two hours after work to speak with me. Her coworker barely could give me the time of day. I've been to 3 Volvo Dealerships, and have spoken to 5 sales reps. Lolita was the absolute BEST. She knew her cars, she knew the fine details of the leases, she knew how to explain the features to me. She was right on the money. NOW THAT IS WHAT I CALL A SALES REP! She really has it ALL! Thanks you for a wonderful experience Lolita! This lady is the BEST THING THAT HAPPENED to Volvo of Lisle. Why do dealers employ such wonderful engaging people (like LOLITA) and also hold on to arrogant sales reps dressed nice but have nothing but negativity that spews out of their mouth? Sometimes I do not understand businesses these days. They do not realize customer service is their bread and butter. More

Will be returning soon Fantastic folks at Volvo of Lisle. Enjoyed working with John T. and Ken. If we can help it, our next Volvo purchase will be from them! -Kesha & R Fantastic folks at Volvo of Lisle. Enjoyed working with John T. and Ken. If we can help it, our next Volvo purchase will be from them! -Kesha & Ryan More

First time buying a Volvo & leasing. Great experience The dealership is really busy right now because the new XC90 is so popular, but once I made an appointment everything moved really quickly. I picked o The dealership is really busy right now because the new XC90 is so popular, but once I made an appointment everything moved really quickly. I picked out the car and agreed on the price and then I came back in the next day to pick it up. Car was ready and the paperwork was all set and only took a few minutes. Rick, the sales guy was great through the whole process. Not the usual car sales nonsense. We were able to agree on the price easily without a lot of back and forth, and I'm very happy with the deal I got. More

Despicable Management. I'd been taking my '98 XC70 to Volvo of Lisle since I bought it. The one star is for the good service from John Korallus that I did receive during th I'd been taking my '98 XC70 to Volvo of Lisle since I bought it. The one star is for the good service from John Korallus that I did receive during this time. However, the taste that lingers in the mouth is from the last thing we eat. 2 weeks ago I had the car towed in with a fuel leak, but 3 days later they told me it was irreparable. Today, I realized their interest level in the customer drops from 100% to 0% the minute they realize there is no more money to be made. After paying around $8,000/= in repairs over 3 years, the Service Manager made me pay another $145/= to practically tell me to take my piece of crap off their parking lot. This is the Volvo that Volvo of Lisle had maintained since the day I bought it. On top of that they charged me for an unsolicited "rental", which I had returned the day they told me about my car. And all this after lying to me for 10 days about a 2008 Volvo the Service Manager said he had, that he could sell to me. The Sales Department denied having such a car. Despicable ethics, despicable management, never again. More

perfect sales approach It was my first time with this dealership. Everything is very transparent when working with them. I, as an customer, do not feel that I have to play a It was my first time with this dealership. Everything is very transparent when working with them. I, as an customer, do not feel that I have to play a game with them on negotiation. More

Extremely helpful and easy to work with!!! Bob Makowka is excellent to work with: he took his time and made sure my family ended up with the right car. Ken Kowal and Tommy Korallus helped us fi Bob Makowka is excellent to work with: he took his time and made sure my family ended up with the right car. Ken Kowal and Tommy Korallus helped us find an even nicer car than we'd hoped for and made sure the deal worked for our budget. Hasan took us through the paperwork quickly and also explained warranty and other service options, which were quite reasonable. Bob saw to it that the car was ready for us to pick up and spent time going through the features so that I was ready to drive away and enjoy my new Volvo. These guys really know what they're doing and work together to provide a great, hassle-free experience. I've also used the service and parts departments for accessories and found them to be top-notch. More

Volvo XC 60 purchase Bob Makowka and Ken Kowal were a pleasure to deal with. They did everything they said they would, were friendly, efficient and flexible. My first Volv Bob Makowka and Ken Kowal were a pleasure to deal with. They did everything they said they would, were friendly, efficient and flexible. My first Volvo experience was a great one. More