Volvo Cars Lisle

Great dealership John Taylor and Ken are knowledgeable, ethical individuals. I look forward to doing business with them again. John knows the car business and people. John Taylor and Ken are knowledgeable, ethical individuals. I look forward to doing business with them again. John knows the car business and people. Very personable and easy to work with. More

Exactly what we were looking for! John Taylor helped us narrow our car search in a way that was informative, realistic and fun. He was not pushy, just gave us what we needed to make a John Taylor helped us narrow our car search in a way that was informative, realistic and fun. He was not pushy, just gave us what we needed to make a decision. We highly recommend John and the dealership. We are thrilled with our Volvo! Maggie and Eric More

Dealing with the devil Do NOT buy from these people. I was in the process of purchasing a specific car (a C30)...one that I couldn't find anywhere BUT here. Next thing I kno Do NOT buy from these people. I was in the process of purchasing a specific car (a C30)...one that I couldn't find anywhere BUT here. Next thing I know, the vehicle is off their website and when I call to follow-up not he process they inform me that the vehicle has sold. He then had the nerve to ask if I was interested in another car on their lot. The C30 that I was interested in is a RARE car. I live in Orlando, FL and had to deal with the dealership over the phone during the buying process. This C30 was replacing my other car that was just totaled out. Why would I try to buy a car from a dealership in IL if I could go to any Volvo dealership and find any Volvo? They "denied" that the car was sold from underneath me (if you will believe that). Worst customer service...they only car about making a sale and not the customer More

Very professional and warm Bob was wonderful helping us choose our Volvo he had all the information we would need at his fingertips and wasn't pushy in the least which is bigges Bob was wonderful helping us choose our Volvo he had all the information we would need at his fingertips and wasn't pushy in the least which is biggest fear when you are going car shopping. The dealership is setup very well as well we would recommend going here if you are in the market More

Back again My husband found a pre-owned 2010 XC60 online. He stopped in and met with John Taylor whom we had purchased a SC60 from several years ago. Needless My husband found a pre-owned 2010 XC60 online. He stopped in and met with John Taylor whom we had purchased a SC60 from several years ago. Needless to say, within a few hours we purchased the vehicle. The process was great. Everything from working with Ken and John to the guys in back getting the vehicle ready. We are now the owners of 2 Volvo's and will certainly be back! More

Purchase of Pre-owned 2014 Volvo S60 I went online and found a pre-owned Volvo that interested me. I live 3 hours away from this Dealership. Through e-mails, and a phone conversation wit I went online and found a pre-owned Volvo that interested me. I live 3 hours away from this Dealership. Through e-mails, and a phone conversation with Ken Kowal, we agreed on a purchase price, which was the 5th lowest of all the Volvo Dealerships Nationwide. I traveled to Lisle, Illinois to inspect the vehicle. I was met by Lolita Cook who took care of my inspection, the test drive, and answering any further questions I had. The car was exactly as advertised and most of the questions had been covered during the e-mails. While waiting for the purchase paperwork to be completed, Lolita took the time to help me program my new car and get everything set for my 3 hour trip home. The trip home was uneventful, the car ran as good as I expected for a Volvo, and I am extremely happy with the vehicle and my car buying experience. More

Easiest Car Buying Experience My husband and I had a VW TDI that was bought back by VW. The buyback process was full of many uncertainties. When we found the V60 online and spoke w My husband and I had a VW TDI that was bought back by VW. The buyback process was full of many uncertainties. When we found the V60 online and spoke with John Taylor he made the process on his end run extremely smooth. Buying the car couldn't have gone any better. Price was great and customer service was extraordinary! More

New Car Purchase This is the 3rd vehicle we purchased from this dealer. Great staff to work with making it a pleasant experience. John Taylor answered all of our que This is the 3rd vehicle we purchased from this dealer. Great staff to work with making it a pleasant experience. John Taylor answered all of our questions. More

Pleasantly surprised by the perfect service received My wife, two kids and myself went to Volvo of Lisle knowing that there was a possibility that we would leave with a new car. We were prepared to make My wife, two kids and myself went to Volvo of Lisle knowing that there was a possibility that we would leave with a new car. We were prepared to make a purchase, but were willing to walk away if we did not receive the service that we wanted. We arrived at the dealership driving a very old, beat up car, with two very small kids in tow. It's worth noting that I'm a little skeptical of dealerships, because I've had some bad experiences over the years where I did not receive good customer service. I admit that I dress down on weekends and may never have "the look" of a car buyer, but I've actually had occasions where absolutely no salesperson has approached me, even after making eye contact with me. When we first walked into the doors of the dealership, John Taylor immediately approached us, asked how we were doing and how he could help us. We got a really good vibe from him right away. He asked what model Volvo we were looking for and we told him the XC90. He immediately told us that most of them were in the back of the lot and said we could walk back there. He grabbed the keys for a few different vehicles and walked to the back with us. He was very detailed in his explanation regarding the differences between the trim levels and options on the various cars and was able to answer all questions. We never felt rushed, pressured and most importantly, we never felt like he doubted the possibility of us purchasing a vehicle or our ability to purchase a vehicle. When we told him we liked a particular car, he said he'd get the keys to that one and meet us in the front so we could test drive it. Once we were done with the test drive, we told him that we wanted the vehicle. He walked us through the process of everything that was going to happen and even set our expectations on how long we would possibly be at the dealership. We appreciated that he was honest and considerate of our time. The purchase didn't take as long as we thought. The best part of this experience was that John never once tried to ask probing questions meant to determine if we could afford the vehicle or if we were serious buyers vs window shoppers. That was so refreshing, especially for someone who has basically had salespersons in the past question my ability to pay for a new car without having any real information to base that opinion on. John treated us like actual car buyers, even though he had no clue that we walked in hoping to leave with a new vehicle. I would highly recommend this dealership and especially John to anyone looking for a Volvo. We passed a couple of other Volvo dealerships on our way from downtown Chicago to this location due to them having better inventory of what we were looking for. However, after this great experience, I would not hesitate to make my next Volvo purchase from John and Volvo of Lisle again...even if it meant I had to bypass other dealerships. BTW, we love the XC90! Thanks for everything John! More