Volvo Cars Lisle

I went to the dealer in response to their promo on 2009 cars with extended service agreements. Lolita Cook in sales greeted me and we discussed my options for a new lease. I wanted to downsize from my S6 cars with extended service agreements. Lolita Cook in sales greeted me and we discussed my options for a new lease. I wanted to downsize from my S60 and we looked at S40s. Lolita is very knowledgable and made the process very easy. She was with me through the issue of securing financing and assisted me in every way possible. This is my third leased Volvo from this dealer. I will continue to deal with them because of people like Lolita Cook. Also they have an "Outsatanding" Service Dept. especially John Koralus. I have told my friends that I continue to deal with this company because they do not just sell you a car and leave you out there, you become like a part of the Volvo of Lisle family. They know me they know my cars and I always feel comfortable going into their facility. More

Lolita was very attentive to my needs. I called her at the last minute, after I'd made my decision to make the purchase. She had everything ready for me when I got to the Volvo of Lisle Dearlership. I wa the last minute, after I'd made my decision to make the purchase. She had everything ready for me when I got to the Volvo of Lisle Dearlership. I was very impressed with her knowledge and leadership. She assisted me with the sticker for my car, which is needed in Chicago. I have given all of my sisters(3)her name and where she is located, in hopes they will visit Lolita at Volvo of Lisle. I've also given her name to as many of my friends and co-workers so that they will possibly contact her, as their need for a new or use car come into apparent view. More

I went in for a $19.95 Oil Change. They had found a TieRod loose. They brought me back to the shop to show me (like the old days). Their first priority is saftey, thats why they found the bad part dur TieRod loose. They brought me back to the shop to show me (like the old days). Their first priority is saftey, thats why they found the bad part during their saftey check. Their price was cheeper than the "specialist" down the road. A great value for a cheep oil change. More

In a time were money is tight and poeple are feeling very weary of spending money, Robert Warren worked with to get me to a place where I felt comfortable about my payment and the money I was about to spend. weary of spending money, Robert Warren worked with to get me to a place where I felt comfortable about my payment and the money I was about to spend. This was my third visit to see Robert about a Volvo not because we could not get a deal done but because he wanted to find me just the right car. I was never pressure to purchase a car and was honestly advise on each car I looked at and he even weighed the pro and cons of each car to what I was trading in and what I would now be spending. After each visit, I left even more deterimned that this was the only dealership I need to be working with. 3 times is a charm! On my third visit to Robert, I found what I feel was the prefect car. Not only did it have everything I wanted at a price I could afford but Robert was able to still work with pricing to make the deal even better. I am 40 and never seen a dealer do that! Then we meet with Tom Schultz the manager and worked on the financing of the car. Just running figures at first Tom gave a very good proposal. As Tom worked on the fianlization of the deal which was taking quit some time, my husband had a bad feeling. He thought they were going to do a bait and switch. You know... higher rate, more down payment and low and behold Robert walked out of Tom's office and said I am sorry it is taking so long but... I could tell my husband was ready for the "but" and Robert said Tom was shopping your rate and was able to get a lower rate then we originally discussed. I thought my husband was going to fall of his chair. It was almost a whole point lower, making my payment even lower then what was origanally porposed. I almost jumped out of my skin with excitment!!!! In the end, Tom himself sat down with my husband and I and walked us through all the financials with Robert right there. I actually saw my husband's demeanor change from very defensive to very relaxed and postive. The more Tom and Robert walked us through the signing of the papers we both felt extremely good about our purchase. Both Robert and Tom could not have been any friendier and Robert REALLY listen to what I wanted and what I could afford!!!! I would highly recommend this dealership to anyone. It was truly a pleasant expreience in a very troubled time! I actually can not say enough about the kindness of Robert and he honesty! More

They always try to find extras to charge for. You bring in your vehicle for one simple fix and something major is ALWAYS wrong. Unfortunately I've found that they tend to fix the wrong problem. Here's a in your vehicle for one simple fix and something major is ALWAYS wrong. Unfortunately I've found that they tend to fix the wrong problem. Here's an example. After having a new muffler installed I asked for a new chrome trim end. There had been one on my old muffler which they didn't want to use even though it was perfectly fine. I was told it would be $165 to install this piece, so I went to the parts department and purchased a new one for $20 pushed it on the end of my new muffler went home and screwed it on tight. It only had one screw to help tighten it up and took about 5 seconds to do. More

Lolita Cook was knowledgable, professional, and friendly. She followed up with communication, helped to find a compromise in price between the dealer and myself, and got me back into the dealer to purchase. She followed up with communication, helped to find a compromise in price between the dealer and myself, and got me back into the dealer to purchase. Great value, friendly salespeople. I will recommend this dealer to my friends. More

I have bought five cars at this dealership. The sales process literally takes only minutes. No haggling. The service department is nothing short of outstanding. I have never had to go back because a rep process literally takes only minutes. No haggling. The service department is nothing short of outstanding. I have never had to go back because a repair was not done properly. More importantly, the integrity of the service department is beyond reproach. I always feel as if the only thing that matters is whether or not I am going to leave the service department feeling as if I received nothing short of honest and excellent service. I have never bought a part for any of my cars other than at the Volvo of Lisle dealership. This includes "generic" items such as headlights and tires. This is a great place to buy a car from and a great place to have your car serviced at. More

This dealer is by far the best Volvo dealer I have ever been to. I would not go anywhere else. I have been taking my Volvo's to Volvo of Lisle since 1995, and have had nothing but positive experiences. Tim been to. I would not go anywhere else. I have been taking my Volvo's to Volvo of Lisle since 1995, and have had nothing but positive experiences. Tim is my usual service advisor and is one of the nicest and most honest people I have dealt with. More

Worked with Bob Makowka when I was looking for a certified S40. They had several in stock and we quickly came to a price that was actually right off the bat lower than two other dealerships. I did certified S40. They had several in stock and we quickly came to a price that was actually right off the bat lower than two other dealerships. I did a bit of haggling and was out of there in under and hour and a half. About 6 months after the sale I had a wierd issue where the car wouldn't start. Completely dead even after replacing the battery. Apparently it was a simple fuse that had blown. I called volvo and the car was towed to their location. They arranged for a loaner and called later the next day to let me know everything was fixed. When I came in, a tech came out and showed me where the fuses were in case it happened again. Great sales and great service. More

Took car in because 'Check Engine' light came on. I was told told after sitting in waiting area for 3 hours that pads on brakes needed to be replaced. They gave me an estimate and made it a point to let m told told after sitting in waiting area for 3 hours that pads on brakes needed to be replaced. They gave me an estimate and made it a point to let me know that they usually estimate low. Well they estimated about $500 low. Two days later the 'Check Engine' light came on again. I had to drive it back to Lisle, IL which is about an hour from my home. They told me that they would have to remove the gas tank to see what the problem was and that alone would take 4 mechanics. I got in my car and left. i took it to a mechanic that I had used before I purchased the volvo. He laughed and told me that 1, maybe 2 mechanics could remove a gas tank. I called lisle Volvo many, many times to voice my complaints and they pretty much kept telling me that I needed to bring the car in for them to understand what the problem was. I will NEVER go to them again for anything and tell anyone who asks about my experience. More