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Volvo Cars Lisle

Lisle, IL

4.8
1,240 Reviews
Volvo Cars Lisle, winner of the 2023 Volvo Excellence Award, has been servicing the Chicagoland area for over 60 years. Learn more about us at https://bit.ly/3IhT9gR
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4325 Lincoln Ave

Lisle, IL

60532

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Showing 1,240 reviews

February 20, 2011

My experience began with an internet inquiry. Bob Makowka was very responsive, straightforward and patient. Over the course of a couple weeks and dealer visits, I was able to gradually learn about the car, o More

by johnbhicks1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Bob Makowka
January 28, 2011

Five Star Dealership!! My overall experience was very professional and pleasant. For being a car dealership, everything was handled in a timely fashion, and the experience was delightful. My salesman Mat More

by volvo4life72
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Zientz
January 06, 2011

Volvo of Lisle was extremely helpful in getting us our car. They were good about providing us with detailed information about the vehicle we were interested in. THey were not pushy to make the sale but le More

by neetarobu
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Robert Makowka
November 02, 2010

Lolita Cook was my sales representive and she was very friendly and helpful. My car arrived just before I had to return my lease. I had originally gone to the Volvo dealer in Orland Park and was treated More

by trouper
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : 1
September 23, 2010

This Dealer is greedy and rip the customers. Their parts/Labor price are very high ( $150 more) than other dealer.This dealer doesn't have Good mechanics. They robbed me for 7 years for parts and serv More

by muralibox
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
John Korallus
Oct 08, 2010 -

Volvo Cars Lisle responded

Dear Mr. Kottapalli, Volvo of Lisle participates in the DealerRater.com Certified Dealer Program. We are committed to providing high quality customer service, but based on your DealerRater.com review, you did not share that experience. That is very disappointing to us, and through this program we have the opportunity to work with you to resolve any issues with your experience at Volvo of Lisle. We are very sorry you feel you have been cheated. We are very competitve with our pricing and we regularly perform surveys of other dealers to make sure. In addition, we honor all competitors written estimates or coupons. If you had the extended warranty repair done at Volvo of Lisle, the price would have been the same as it was elsewhere. Our Technicians are Volvo trained,are ASE certified, and are very good at what they do. We did diagnose your concern, but you decided to have the work done elsewhere. Hopefully we can regain your confidence in us, and look forward to servicing your vehicle in the future. Sincerely, John Korallus Volvo of Lisle Randy Hahn Service Director

April 23, 2010

I have driven Volvos since Feb 1985 when is cost me $50.00 more to upgrade from a Chevrolet Impala to a 240 diesel . . . a car I have always wanted to own but could not afford. I have purchased five ( More

by Jim Hagearty
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Cochran, Miro Buba, Billy, Randy Hahn
April 17, 2010

Mr. Makawka was a very pleasant and knowledgeable salesperson. He was very professional, offering his assistance without being over-bearing. My wife and I visited this dealership earlier in the wee More

by mbaumann
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Robert D. Makawka
April 05, 2010

A wheel bearing was making noise. I brought my car in and the issue was diagnosed very quickly by Dan's freindly service tech (I do not remember his name). They had time to do the repairs as I waited. Thin More

by johnpedersonjr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dan Rose
February 19, 2010

I am confident that this dealer is very poorly managed. We had a terrible experience once with the service advisor (too long a story to go into here but they were being unhelpful and apparently dishonest) More

by Tom_D222
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Tim Rexhepi, others
Mar 09, 2010 -

Volvo Cars Lisle responded

Tom_D222 2/24/2010 Sorry to hear of your unpleasant experience at Volvo of Lisle. I am glad that your issue with our Service department was resolved. Since I am unaware of what issues you may have had, it is difficult for me to respond. I see you tried to contact the Sales Manager and General Manager. Ultimately I am responsible for any issues in the Service department, so in the future please contact me directly and I can work with you to address any concerns you may have. I would like to address the other issues you mention in your complaint: 1. “Ridiculous XXX-mile packages” – All of our Service Maintenance “packages” are taken directly from Volvo Cars of North America’s recommended maintenance intervals. We follow these instruction lists as Volvo has recommended, no more, no less. If items are removed from the package, the price does not go up, so I am not sure of what you mean exactly. 2. “Part of the package will make a car person break out laughing” - Again the packages are designed by the manufacturer, and we follow their recommendations. 3. Regarding synthetic oil. Synthetic oil does add to the cost of the package. I am unaware of any other dealers not charging extra for synthetic oil. We do honor other competitors coupons, so please feel free to bring them with you if service your vehicle with us in the future. 4. Regarding software upgrades. Software upgrades are not “free”. We pay for software anytime we download an upgrade to a vehicle. If the vehicle is in warranty, we are able to download software upgrades at no charge to the customer. Software is continually being improved by the manufacturer, and just like when Microsoft comes out with a newer version of Windows, there is a charge to upgrade. Downloads can take anywhere from 20 minutes to an hour depending on the type of download. Again, I am unaware of dealers performing software downloads at no charge when the customer’s vehicle is out of warranty. A service bulletin does not imply “free”, it is simply a new repair procedure provided by the manufacturer to assist dealers in repairing vehicles. If the vehicle is in warranty, the bulletin can be performed at no charge to the customer. Service lights are reset at no charge if you are performing a “full service”. In conclusion, we are a “family oriented” business that has been servicing Volvo customers for over 35 years. We continually strive for excellence, and are very sorry for any issues you have had with us. Hopefully I have addressed your concerns, and we look forward to servicing your vehicle in the future. Sincerely, Randy Hahn Service Director Volvo of Lisle

February 18, 2010

Great job with explanation of features and knowledge of other manufacturers. Great experience. Very low pressure sales staff and wonderful facility. I would highly recommend this dealer to family and fr More

by skewed1976
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John, John Taylor
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