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Volvo Cars Hudson Valley - Service Center

Wappingers Falls, NY

4.7
153 Reviews

153 Reviews of Volvo Cars Hudson Valley - Service Center

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October 03, 2013

Charged $120 to turn off check engine light. Claimed I wanted problem diagnosed and that was minimum charge to do so, but I only wanted light turned off to get car inspected. They said they would see why More

by David.Zagon
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Don't know
Oct 14, 2013 -

Volvo Cars Hudson Valley responded

I am sorry for your less than satisfactory service experience. Our goal is and always has been to provide outstanding service to our custoemrs. We hope you will come back and give us another chance to regain your good will. Regards, Jason Tuminaro - Service Manager

July 11, 2013

It is always a pleasure to deal with the service department. There is a good understanding of Volvo cars and the needs of clients. Thanks! More

by mmillan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Larry, Rob and Dan
Jul 12, 2013 -

Volvo Cars Hudson Valley responded

Thank you for your review. I am happy to hear that you were pleased with our service department. Our goal each and every day is to provide all our valued customers with excellent service. We appreciate your business, and thank you for choosing Hudson Valley Volvo. Regards, Dan DeCicco - Service Manager

July 04, 2013

Outstanding service !!!!! I have faith in their service and quality of professionalism. They are very helpful with all my questions or concerns . I am a satisfied customer and will return for service when More

by Lduquette
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Larry and Joe(?)
Jul 04, 2013 -

Volvo Cars Hudson Valley responded

Thank you for your review. We are pleased to hear that you were happy with our service department. Our team is always excited to go the extra mile for our valued customers, and answer any questions or concerns they may have with their vehicles. We appreciate your business. Regards, Dan DeCicco - Service Manager

June 07, 2013

I had an appointment for an oil change and to check AC unit. They took me on time and did scheduled work. Upon checking car they found I needed rear brakes. They asked if I wanted them done or at a future More

by TheNelly
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dan DeCicco
Jun 17, 2013 -

Volvo Cars Hudson Valley responded

Thank you for your review. I am very pleased to hear that you were satisfied with our service department. Our goal each and every day is to provide outstanding service to all our valued and loyal customers. We look forward to working with you again in the future. Regards, Dan DeCicco - Service Manager

June 02, 2013

Great sales people and will always buy car there..service however never understand why it takes 1.5hrs for an oil change but I guess take good with the bad More

by todd523
Price
Recommend Dealer
Yes
Employees Worked With
service dept
Jun 17, 2013 -

Volvo Cars Hudson Valley responded

Thank you for your review. We strive each and every day to provide all our valued customers with exceptional service. It has been a pleasure doing business with you, we hope to see you again soon. Regards, Randy Demaio - Sales Manager

May 17, 2013

When engine light went on, and sounds emanated from under the hood, I knew I was in trouble. Needed immediate servicing because of my church commitments. The Volvo service folks got me right in and did More

by walleyp
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Manager and all staff
May 27, 2013 -

Volvo Cars Hudson Valley responded

Thank you for your review. We appreciate our valued customers taking the time to let us know that they had an all around positive experience with our dealership. It has been a pleasure doing business with you; we hope to see you again soon. Regards, Dan DeCicco - Service Manager

May 16, 2013

Hudson Valley Volvo is an outstanding dealer from the time I purchased my car and service dept is excellent I can say is I have never had a bad experance since I have been a customer, very friendly and More

by AJP951
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian & Murphy
May 27, 2013 -

Volvo Cars Hudson Valley responded

Thank you for your review and recommendation. Our staff is always excited to go the extra mile for our valued customers and exceed their expectations. We appreciate your business and thank you for choosing Hudson Valley Volvo. Regards, Chris Gavin - General Manager

May 06, 2013

Honestly the service department is awesome! Whatever I am concerned about my fears are always relieved. The staff are all courteous knowledgable and professional. Larry is a gem; he is always helpful and More

by Xc90forme
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Larry
May 07, 2013 -

Volvo Cars Hudson Valley responded

Thank you for taking the time to submit your review. We appreciate our customers taking the time to let us know that they had an all around positive experience with our dealership. It has been a pleasure doing business with you, we look forward to working with you again in the future. Regards, Dan DeCicco - Service Manager

March 18, 2013

Mary, Larry and Dan are wonderful individuals to deal with. They are key to having an excellent experience at the Hudson Valley Volvo. I am happy to have purchased my 2011 Volvo C 70 here. They will list More

by mmillan
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mary, Larry and Dan
Mar 18, 2013 -

Volvo Cars Hudson Valley responded

Thank you for your review. We are pleased to hear that you had a positive experience with our dealership. Our top priority is our customer service so it is always reassuring to hear about your latest experience. It has been a pleasure doing business with you. Regards, Chris Gavin - General Manager

February 06, 2013

My second new Volvo 2007/2010. Service is fantastic. Been going for the past 7 years. Other dealers/service departments I've dealt with over the years with all my previous different make cars, can ligh More

by mraffa56
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dan (manager) and other staff at service desk
Mar 18, 2013 -

Volvo Cars Hudson Valley responded

Thank you for commenting on your latest experience with our service department. Our entire service team takes great pride in providing all our customers with superior customer service and making the service process a pleasant one. We appreciate your business and thank you for choosing Hudson Valley Volvo. Regards, Dan DeCicco - Service Manager

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