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Volvo Cars Hudson Valley - Service Center
Wappingers Falls, NY
153 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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153 Reviews of Volvo Cars Hudson Valley - Service Center
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March 31, 2025
Last week I took my vehicle in for emergency repairs, without checking my warranty they called to tell me that the damaged part has a X cost and that they have it available. When I tell them about my war without checking my warranty they called to tell me that the damaged part has a X cost and that they have it available. When I tell them about my warranty, they check to see if it covers it and it turns out that it does. When they deliver the vehicle to me a week later, they delivered it to me dirty with grease in some parts and the front grill broken. That was Friday at the end of the day they delivered it to me, I called on Saturday but they couldn't get through. Today, Monday, I called and what they told me is that the service manager will contact me. What a lack of responsibility and professionalism, this never happened to me when I took it to Danbury Volvo for service. More
by Joffrer Guzman
Employees Worked With
Tanya
January 09, 2025
HV Volvo is like family to me. They have consistently, professionally and competently taken care of our several Volvo cars over the years. The sales experience and maintenance serv They have consistently, professionally and competently taken care of our several Volvo cars over the years. The sales experience and maintenance service department are a pleasure to work with. We will be back soon for our next new Volvo. More
by NYRangerFrank
Employees Worked With
Dan DeCicco & Patrick Lyons are the best of the best. James Mansfield is an honest and friendly sales professional!
March 28, 2024
Very pleased with the service and continued information and interaction of the work to be done !! Dan DeCcico and his team are top notch !!! Highly recommend HV Volvo To everyone !! J Cullen Newbur and interaction of the work to be done !! Dan DeCcico and his team are top notch !!! Highly recommend HV Volvo To everyone !! J Cullen Newburgh, NY More
by Cullen
Employees Worked With
Dan DeCcico
May 23, 2023
Beware of service charges. Here is my experience I took my 2013 Volvo S60 to the dealership. They performed following 3 services 1. Replaced a Fuel Pressure Sensor. Charged Here is my experience I took my 2013 Volvo S60 to the dealership. They performed following 3 services 1. Replaced a Fuel Pressure Sensor. Charged me $1181.12 for this repair. 2. Flushed and replaced coolant. Charged me 262.77. 3. Brake fluid service. Charged me 208.13. After I got the work done and paid for it, I decided to check competitiveness since I felt the charges high. Based on my findings summarized below, I have concluded that the repair cost is exorbitant Here are the reasons 1. Fuel pressure sensor is sold by same dealership for 134.02. The service department charged me 160.82 (~20% markup on part sold by its own parts department) 2. Labor charges for are for 5 hours of labor at $185 per hr. Based on my subsequent research (through asking other Volvo dealers within 50 miles of this dealership), I have concluded that the dealership charged me 2.5X to 3X in labor charges. Typically, this repair should take 1-2 hours. 3. For coolant replacement Ramsey Volvo performs the same service for $69.95. Basically one third of the price I paid to Hudson Valley Volvo. More
by dinesh
Employees Worked With
Do not know the names
