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Volvo Cars Hudson Valley

Wappingers Falls, NY

4.4
246 Reviews

1152 Route 9

Wappingers Falls, NY

12590

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Showing 246 reviews

July 11, 2013

This place is terrible! I brought my car in for a This place is terrible! I brought my car in for a repair to a leaky sunroof and replacement of the carpets because of mold caused by the leak. I More

by mcoluccio
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
service department
Jul 12, 2013 -

Volvo Cars Hudson Valley responded

Thank you for your review. I am sorry that you had a less than satisfying experience with our service department. I wih that we had the opportunity to rectify the situation. We appreciate and value your comments. Regards, Dan DeCicco - Service Manager

Jul 12, 2013 -

mcoluccio responded

Hi Dan, Thanks for your reply, I also wish your department was able to help. I think I was most put off by the fact that my business was not appreciated and that there was never an attempt to figure out a customer friendly solution to my car woes. I was only told no to every solution that was put forth. I choose your dealer because I had a good experience buying my car there but I've twice been disappointed by the professionalism of your staff and their lack of compassion to people whom have taken a large part of their day to visit your dealership to have their cars repaired.

July 11, 2013

It is always a pleasure to deal with the service department. There is a good understanding of Volvo cars and the needs of clients. Thanks! More

by mmillan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Larry, Rob and Dan
Jul 12, 2013 -

Volvo Cars Hudson Valley responded

Thank you for your review. I am happy to hear that you were pleased with our service department. Our goal each and every day is to provide all our valued customers with excellent service. We appreciate your business, and thank you for choosing Hudson Valley Volvo. Regards, Dan DeCicco - Service Manager

July 04, 2013

Outstanding service !!!!! I have faith in their service and quality of professionalism. They are very helpful with all my questions or concerns . I am a satisfied customer and will return for service when More

by Lduquette
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Larry and Joe(?)
Jul 04, 2013 -

Volvo Cars Hudson Valley responded

Thank you for your review. We are pleased to hear that you were happy with our service department. Our team is always excited to go the extra mile for our valued customers, and answer any questions or concerns they may have with their vehicles. We appreciate your business. Regards, Dan DeCicco - Service Manager

June 07, 2013

I had an appointment for an oil change and to check AC unit. They took me on time and did scheduled work. Upon checking car they found I needed rear brakes. They asked if I wanted them done or at a future More

by TheNelly
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dan DeCicco
Jun 17, 2013 -

Volvo Cars Hudson Valley responded

Thank you for your review. I am very pleased to hear that you were satisfied with our service department. Our goal each and every day is to provide outstanding service to all our valued and loyal customers. We look forward to working with you again in the future. Regards, Dan DeCicco - Service Manager

June 02, 2013

Great sales people and will always buy car there..service however never understand why it takes 1.5hrs for an oil change but I guess take good with the bad More

by todd523
Price
Recommend Dealer
Yes
Employees Worked With
service dept
Jun 17, 2013 -

Volvo Cars Hudson Valley responded

Thank you for your review. We strive each and every day to provide all our valued customers with exceptional service. It has been a pleasure doing business with you, we hope to see you again soon. Regards, Randy Demaio - Sales Manager

May 21, 2013

Love this dealership. Picking up my 4th car from there today. Both sales and service people at the best. So much so that I drive 45 minutes (passing another Volvo dealership) to get my car serviced by t More

by JayWright
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Love this dealership!
May 27, 2013 -

Volvo Cars Hudson Valley responded

Thank you for taking the time to submit your review. I am pleased to hear that you were satisfied with the service you received from our dealership. Our top priority is our customer service, so it is always reassuring to hear about your latest experience. It has been a pleasure doing business with you. Regards, Chris Gavin - General Manager

May 17, 2013

When engine light went on, and sounds emanated from under the hood, I knew I was in trouble. Needed immediate servicing because of my church commitments. The Volvo service folks got me right in and did More

by walleyp
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Manager and all staff
May 27, 2013 -

Volvo Cars Hudson Valley responded

Thank you for your review. We appreciate our valued customers taking the time to let us know that they had an all around positive experience with our dealership. It has been a pleasure doing business with you; we hope to see you again soon. Regards, Dan DeCicco - Service Manager

May 16, 2013

Hudson Valley Volvo is an outstanding dealer from the time I purchased my car and service dept is excellent I can say is I have never had a bad experance since I have been a customer, very friendly and More

by AJP951
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian & Murphy
May 27, 2013 -

Volvo Cars Hudson Valley responded

Thank you for your review and recommendation. Our staff is always excited to go the extra mile for our valued customers and exceed their expectations. We appreciate your business and thank you for choosing Hudson Valley Volvo. Regards, Chris Gavin - General Manager

May 06, 2013

Honestly the service department is awesome! Whatever I am concerned about my fears are always relieved. The staff are all courteous knowledgable and professional. Larry is a gem; he is always helpful and More

by Xc90forme
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Larry
May 07, 2013 -

Volvo Cars Hudson Valley responded

Thank you for taking the time to submit your review. We appreciate our customers taking the time to let us know that they had an all around positive experience with our dealership. It has been a pleasure doing business with you, we look forward to working with you again in the future. Regards, Dan DeCicco - Service Manager

April 17, 2013

I purchased a s60 from Renee this week. From the moment I walked into the showroom to the moment I left with my new vehicle Renee did everything she could to make it a positive experience. She invited me to More

by Nobu9999
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Renee
May 07, 2013 -

Volvo Cars Hudson Valley responded

Thank you for your review. I am delighted to hear that Renee was helpful during your sales process. Renee is an important member of our staff who exemplifies the high standards and ethics we set for ourselves, and our valued customers have come to expect. Thank you for choosing Hudson Valley Volvo. Regards, Chris Gavin - General Manager

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