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Volvo Cars Danbury
Danbury, CT
227 Reviews
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Showing 227 reviews
February 27, 2026
I recently completed a lease transaction with Volvo of Danbury after receiving an initial offer email stating they were interested in “buying my vehicle back.” Based on that language, I reasonably believe Danbury after receiving an initial offer email stating they were interested in “buying my vehicle back.” Based on that language, I reasonably believed the dealership was purchasing the vehicle and that all financial considerations including mileage were factored into the buy-back numbers presented in the deal. The dealership agreed to pick up the remaining months of my lease, which further reinforced my understanding that this was a buy-back transaction. At no point during the negotiation or closing process did the salesperson mention that I would still be responsible for excess mileage charges after the deal was finalized. A few days ago, I received a bill from Volvo for over $7,000 in excess mileage fees. This was the first time mileage liability was brought to my attention. Had this been clearly disclosed during the transaction, I would not have proceeded with the deal. When I spoke with the General Manager, I was told that it was my responsibility to raise the mileage question and that it is not the sales team’s responsibility to discuss mileage during a lease buy-back transaction. I respectfully disagree. When a dealership uses “buy back” language, it creates a reasonable expectation that the vehicle is being purchased outright and that associated costs are accounted for in the transaction. This experience left me feeling misled and disappointed. Transparency is critical in lease transactions, and important financial obligations, especially ones totaling thousands of dollars, should be clearly communicated upfront. If you choose to work with this dealership, be sure to ask very detailed questions and verify every component of the agreement. Unfortunately, this was not a good-faith experience for me. More
by aponte_cherokee
Employees Worked With
Meaghan
February 13, 2026
Carlo made the process quick and transparent. This is my second time getting Volvo and I highly recommend Carlo to help you get your new Volvo This is my second time getting Volvo and I highly recommend Carlo to help you get your new Volvo More
by JM
Employees Worked With
Carlo Juliano
January 24, 2026
Kyle was exceptional. Very easy to work with, answered all my questions easy for me to understand and smooth and easy check out checkout. Very easy to work with, answered all my questions easy for me to understand and smooth and easy check out checkout. More
by Kerry
Employees Worked With
Kyle in service
October 23, 2025
Great service all around kept me informed about my vehicle the whole way through easy to work with definitely recommended vehicle the whole way through easy to work with definitely recommended More
by Motocross850
Employees Worked With
September 08, 2025
Our service contact Kyle was very professional and very knowledgeable about our car and answered all of our concerns . I would recommend this dealership highly. knowledgeable about our car and answered all of our concerns . I would recommend this dealership highly. More
by Subunited2
Employees Worked With
Kyle Brown
September 05, 2025
This is the fifth XC90 I purchased, the first at the Danbury location. We could not have had a better experience or salesman, Carlo. He worked very diligently getting the car squared away on the Frida Danbury location. We could not have had a better experience or salesman, Carlo. He worked very diligently getting the car squared away on the Friday before Labor Day. We had stopped in that morning with the intention of buying a new XC90 and picking it up the following week, explaining we were leaving for the long weekend early Saturday morning. He promised to have everything squared away so we could take the new car on our trip and he delivered. This is the eight Volvo I have purchased and will now make Danbury my only dealership. More
by Mphfit
September 02, 2025
Carlo was great! Very smooth and easy experience. I would definitely use them again. - much better than others we've used in the same general area. Very smooth and easy experience. I would definitely use them again. - much better than others we've used in the same general area. More
by StayAwayFromMiniOfFairfield
Employees Worked With
CarloJuliano
August 30, 2025
Just had major work done on my 2017 Volvo V60 cross country wagon. The staff is always professional and the dealership has always did right by me. Although I did not purchase my Volvo there I live clos country wagon. The staff is always professional and the dealership has always did right by me. Although I did not purchase my Volvo there I live close to Danbury & they have always taken care of my V60 cross country. More
by antross73
Employees Worked With
Tiffany and Jonathan service
August 13, 2025
Kyle Brown did an excellent job on my behalf. I would rate a 10 out of 10. He followed through on my recent purchase of new tires and alignment. Additionally Kyle discussed upcoming service requi I would rate a 10 out of 10. He followed through on my recent purchase of new tires and alignment. Additionally Kyle discussed upcoming service requirements, with me to determine priorities. I look forward to working with him in the future regarding the needs of my Volvo. More
by jkaufman5961
Employees Worked With
Kyle Brown
