Volvo Cars Carlsbad

Alright, so the service this dealership offers is absolutely unbelievable. From the sales manager, Lance, on down. I’m a small business owner myself, so knowing that customer service means is absolut absolutely unbelievable. From the sales manager, Lance, on down. I’m a small business owner myself, so knowing that customer service means is absolutely everything, I can say without hesitation, that Volvo Cars Carlsbad has been the best car buying experience my wife and I have ever had. Not only did they make the sales process easy and hassle-free, they explained everything to us thoroughly and worked HARD to accommodate our budget and very specific needs. I was shocked that Volvo Financial was able to beat our local credit union’s APR. The financing process was handled smoother and faster than anything I’ve experienced in past with dealerships. Thats a testament to these guys being absolute pros, knowing the system they’re working within, and the contracts they execute. Not only was it a quick experience, but they thoroughly explained every step along the way. We never, even slightly felt like we were being “sold.” The cherry on top of the cake was that they made not one, but two trips to our home when we left things at the dealership. We live in Escondido, so that’s a long trip across the 78 in rush hour traffic. Olin, our sales rep, even showed up with my 4 year old daughter’s favorite stuffy buckled in to the front seat when she left it at the dealership. To this day, she says to me “daddy, do you remember that nice man who sold you your car?” Yep, that means a lot to her and to me. Look, I may have gone into way too much detail with this review, but my experience was truly extraordinary with Volvo Carlsbad. It’s why we went from a Lexus and a Mercedes household to a 2 Volvo household in two weeks time. If you’re looking to buy a Volvo in San Diego or Orange counties, make the trip out to Volvo Carlsbad, you will not be disappointed. More

Excellent Service with pick up from airport I found a vehicle for sale at Carlsbad Volvo on a Tuesday. I spoke to Mike Shoemaker and informed him that I lived in Monterey and would not be able I found a vehicle for sale at Carlsbad Volvo on a Tuesday. I spoke to Mike Shoemaker and informed him that I lived in Monterey and would not be able to fly down until Saturday. Mike not only agreed to hold the car for me, but he also picked me and my girlfriend up at the airport on Saturday. I was worrisome about flying down without seeing the vehicle, however, Mike took pictures and walked around the vehicle to ensure there were no surprises when I arrived. Everything was smooth, and my paperwork was already filled out when I arrived. I signed the numerous forms and was on may way in 30 minutes. Thank you Mike Shoemaker. More

Great car buying experience!! Looked at a buying a new volvo from different dealerships. Sean at Carlsbad volvo was by far my favorite person I dealt with. He was honest, authent Looked at a buying a new volvo from different dealerships. Sean at Carlsbad volvo was by far my favorite person I dealt with. He was honest, authentic, and never pushy. It was so refreshing! Such a pleasant experience. Carlsbad Volvo gave me the best price AND gave me an amazing financing rate. I would highly recommend Carlsbad Volvo. More

Misrepresented used car usually don't write reviews but very disappointing road trip from Arizona to purchase a used car.Went back and forth with the salesman on pictures , v usually don't write reviews but very disappointing road trip from Arizona to purchase a used car.Went back and forth with the salesman on pictures , videos and phone calls on the quality of the vehicle, specifically any rust since it was on the upper end of the value. I was assured I was getting the cleanest car ever seen and I would be reinbursed for the rental car. This is what I would expect.i made a deposit , rented a car and brought the balance owed with me for a cash deal.when I arrived the car was out front , the outside and inside was as described. I opened the hood and Omg! Rust and oxidation everywhere. I was told it was from being by the ocean, Really!!! The next disappointment was the battery was dead, after jumping it the check engine light was on and the track light, I pulled out and it had no power , I turned around and parked it for a full refund, you would think out of good faith they would cover the rental car fee since they failed to mention any rust , If the engine was as clean as the rest of it I would have let them put a new battery in , clear the codes and been happily on my way back home. More

Handling of purchase from day 1 has been highly questionable Looking back, the handling of this purchase from day 1 has been highly questionable. Starting with the total misrepresentation of rates and repay Looking back, the handling of this purchase from day 1 has been highly questionable. Starting with the total misrepresentation of rates and repayments figures, which were grossly under quoted to progress the sale. The only concern from their side was to get the sale done and they would say anything to achieve that. After leaving the dealership we were called back in saying we had an agreement and that they could make the offer we wanted work. On arrival back at the dealership, commencing the signing of the paperwork, it became apparent that the deal didn’t exist and the rate they quoted wasn’t realistic. We experienced so many awkward situations where we received contradicting information from the sales person and the sales manager, all together in one office. The final decision lies with us on purchase and that I take responsibility for, as we really wanted the car. Notwithstanding, that does not excuse the level of incompetence and the run-around we had to go through to achieve it. If that had been the end of it, I could have stomached the transaction and the blatant sleaziness of it all… In the two and a half months that we have had he car, we have had to return the car twice to get faults looked at and it has been in the service shop for over a week. (BTW I have nothing against the level of service received from the service team – they have actually provided a stellar service). The bottom line is that basic checks weren’t done to ensure the vehicle was in sale-able condition prior to releasing the car. Some examples include: two of three keys given to us didn’t function; the driver side door panels were loose with the speakers vibrating on very low-level volume (this had to go back twice to be looked at but is now repaired). Various electrical and system elements as well at the navigation were malfunctioning. More frustratingly, the gas tank would continually shut off. Where we stand now is the vehicle needs to go in again as more things continue to come up - remote start doesn’t work through Volvo On Call, collision warning lights have a VERY delayed reaction; not much good in preventing an accident and making Volvo the safest car on the road, personalized settings not registering and the ‘no-seatbelt’ warning lights activating only intermittently. All non-life-threatening, but these are the things you are paying for in a VOLVO XC90 T8 Inscription. With rain over the past week, it has also come to light that the windscreen wiper blades are worn. Something that I’m happy to sort myself but summing it all up, that none of his was looked at before they sold us the car is just plain sloppy. The icing on the cake, after having the car merely 2.5 months and barely driven 2,000 miles, the 40K factory maintenance light comes on. Its time for service and Volvo Carlsbad wants to charge us $750 for the convenience. Never have I heard of buying a certified car direct from a dealership and immediately after walking off the floor, being hit with a $750 check up. Why would I want to pay for things that surely must have just been looked at and fine-tuned just before they sold it to us? If they had any interest in the customer journey, after-sales service and satisfaction, repeat business or the supposedly good name of VOLVO, this would have been dealt with. At the very least most of the service components would have already been covered and they could do a small complimentary tune up. After all they have had the car twice and need to have it again to fix further problems. What could possibly cost $750 on a certified car that has literally just driven out the lot? I have tried to take this up with the owner and general manager of Carlsbad VOLVO over the past week and although he has promised to call me straight back, he just never did personally. A colleague finally returned my call and offered to take $100 off the service. This is simply not good enough. More

Horrible Experience Took my car in for a routine service. Mentioned to the technician that the a/c makes an annoying noise and asked if they could look into it. Received Took my car in for a routine service. Mentioned to the technician that the a/c makes an annoying noise and asked if they could look into it. Received a call from them saying they had located the cause of the noise and it would be an $800 fix. Greenlighted the repair, only to find out that it STILL MAKES THE NOISE. Took it back in and told them that they need to either 1)Refund my $800 or 2) fix the problem. They have now come to the conclusion that the noise in unfixable. It's not anything that is harming the car, it's just annoying, but they state that the $800 repair was still somehow necessary and will not refund my $ (even though I greenlighted said repair under false pretenses). THEY ARE A BUNCH OF CROOKS. DO NOT SERVICE YOUR VEHICLE HERE. Every routine service locates another "necessary repair" and I always walk about paying $1500-$3000, More

BRAVO, CARLSBAD VOLVO... BRAVO!!! BEST EXPERIENCE BRAVO, CARLSBAD VOLVO... BRAVO!!! BEST EXPERIENCE EVER!!! After spending a month looking, test driving, pricing other vehicles, I decided to stop BRAVO, CARLSBAD VOLVO... BRAVO!!! BEST EXPERIENCE EVER!!! After spending a month looking, test driving, pricing other vehicles, I decided to stop by Carlsbad Volvo after reading the review in US News Best Cars for 2013 report where the Volvo CX-6- ranked #3 in consumer reviews. From the minute I stepped onto the lot, I was given the upmost courtesy and respect. Greg Phillips spent HOURS with me going over vehicles, options, styles, colors and back over all of it again and again and again. I am incredibly indecisive and was NOT sure what I wanted. Honestly, I was an absolute nightmare and would ever hate to deal with a buyer like myself but not once did they lose enthusiasm or interest in wanting me to get the best vehicle... even if it meant that I didn't buy a new car. I decided on one car, we wrote the deal all up, Pete Lizarraga (GM) ran all the paperwork, and then at the last minute I changed my mind and wanted a different Volvo. Their response was "that's OK! we just want you to be happy and love the experience and your new car!" I can't believe they were so compassionate. Buying a new vehicle is such a huge decision and purchase and it was so comforting to know they wanted what was best for me even if it meant more work for them. A couple of days after buying the Volvo CX60 AWD T6, I decided I wanted to get a cargo mat for the back. After reading the reviews on Yelp I was a little concerned how this experience was going to go but again... Carlsbad Volvo did not disappoint. The parts department was so knowledgeable and went over all the options and came out to my vehicle (which I am sure he has seen 1000 just like mine) to explain which cargo mat would be best for my needs. Not only did he take the time to explain it all, he installed it for me and made sure I was happy when I drove off. TOP NOTCH care and service! Don't change a thing, Carlsbad Volvo! We will be back for the CX70, so make sure you have a white one for me! Thank you for making this such an amazing experience! I heart my Volvo!! More