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Volvo Cars Cape Cod, A Premier Company - Service Center

Hyannis, MA

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208 Reviews

208 Reviews of Volvo Cars Cape Cod, A Premier Company - Service Center

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February 01, 2023

Attentive service, informative video by service technician, willing to answer questions and provide details, excellent waiting area. More

by AMOY1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Harold Reilly, Andrea Jones, Bryan Wells, Andrew Smith, Rebekah Taber
Report | Print
Feb 01, 2023 -

Volvo Cars Cape Cod responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Bryan Wells - Service Manager bwells@drivepremier.com

January 31, 2023

Great service people are friendly and trustworthy. car dealership is comfortable and customer friendly.We always feel comfortable doing business with this dealership. More

by Kathymullen48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrea Jones, Christine Barboza, David Constant
Report | Print
Feb 01, 2023 -

Volvo Cars Cape Cod responded

Kathy, Thank you! David, Andrea, and Christine appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Volvo Cars Cape Cod. Bryan Wells - Service Manager bwells@drivepremier.com

January 29, 2023

Andrea was responsive and proactive. Their overall review of the car identified a few other problems that they raised to me and then addressed. Overall a great experience once again. More

by Adam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrea Jones
Report | Print
January 28, 2023

I was told I needed a new key fob (380 dollars) because the “prongs inside were broken”. I brought it home, watched a You tube video and turns out, they had just put the battery in wrong. Fob works fine. N More

by STRUMSKI13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Andrea Jones
Report | Print
Jan 30, 2023 -

Volvo Cars Cape Cod responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Bryan Wells - Service Manager bwells@drivepremier.com

January 28, 2023

I appreciate that the service staff; Andrea and Brian have been a constant now for a few years. There had been a lot of turnover previously and not possible to build trust. More

by Long time Volvo owner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrea Jones, Bryan Wells
Report | Print
Jan 30, 2023 -

Volvo Cars Cape Cod responded

Thank you for your business and this review. We're happy to hear Andrea, Bryan, and our team have been able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Bryan Wells - Service Manager bwells@drivepremier.com

January 26, 2023

Very pleased with the service that I received. ..thank you...inappropriated the fact that I could be picked up at work and brought to the dealership to pick up my car. More

by JUDIP1027
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrea Jones, Andrew Smith
Report | Print
Jan 27, 2023 -

Volvo Cars Cape Cod responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Bryan Wells - Service Manager bwells@drivepremier.com

January 25, 2023

Prompt, good service , pleasant and respectful good diagnosis on my 01 V70 with a complicated problem More

by Patriciaamcfadden
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrea Jones, Andrew Smith, Rebekah Taber
Report | Print
Jan 26, 2023 -

Volvo Cars Cape Cod responded

Thank you, Patricia! It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Volvo Cars Cape Cod! Bryan Wells - Service Manager bwells@drivepremier.com

January 25, 2023

Everything was done exactly as expected and everyone was polite and professional. Surprised they didn’t vacuum like in the past More

by Vjenright
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrea Jones, Andrew Smith, Rebekah Taber
Report | Print
Jan 26, 2023 -

Volvo Cars Cape Cod responded

Thank you for choosing Volvo Cars Cape Cod. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Bryan Wells - Service Manager bwells@drivepremier.com

January 22, 2023

Hello, whenever I go to Volvo I am very well attended and especially by Andrea who is always very attentive More

by kalinkadelucena
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrea Jones
Report | Print
Jan 23, 2023 -

Volvo Cars Cape Cod responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Bryan Wells - Service Manager bwells@drivepremier.com

January 21, 2023

very happy with the service and the video of the completion of service on my car. love the ease of this appointmemt. More

by BOBBIE
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrea Jones, Bryan Wells, Andrew Smith, Rebekah Taber
Report | Print
Jan 23, 2023 -

Volvo Cars Cape Cod responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, Bobbie, please let us know. Bryan Wells - Service Manager bwells@drivepremier.com

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