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Volvo Cars Cape Cod, A Premier Company - Service Center
Hyannis, MA
208 Reviews
208 Reviews of Volvo Cars Cape Cod, A Premier Company - Service Center
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March 12, 2020
The navigation, radio, GPS, etc. stopped working. The dealership has an outstanding master tech (Ian) with whom has serviced my car since purchased. It was covered by warranty. The service tech, The dealership has an outstanding master tech (Ian) with whom has serviced my car since purchased. It was covered by warranty. The service tech, Andrea, handled the matter very well. Tech re-balanced tires correcting a problem that a local tire dealer could not. (Tech 672 More
by RISIEGEL12
Verified CustomerEmployees Worked With
Ian (672) and Tech (111), Andrea Jones
March 12, 2020
Generally provides good service The only fault is I had to pay for inspection of sunroof & tailgate locking mechanism even though I have complained every time going for service. The only fault is I had to pay for inspection of sunroof & tailgate locking mechanism even though I have complained every time going for service. More
by MFERREIRA3
Employees Worked With
Richard Marshall, Andrea Jones
July 25, 2019
Emergency Car Service We were driving back to NJ and needed something fixed on our car before we drove home that day. They were very very accommodating and fixed the probl We were driving back to NJ and needed something fixed on our car before we drove home that day. They were very very accommodating and fixed the problem quickly! Awesome service! HIGHLY RECOMMEND! More
by Volvofan
Employees Worked With
Richard Marshall
July 20, 2019
Great Service Harold and his team were refreshing from most of my dealership experiences You can tell he leads his team by example I was greeted by all his staff Harold and his team were refreshing from most of my dealership experiences You can tell he leads his team by example I was greeted by all his staff from service to sales the same consistent way. Great facility and relaxing! More
by prjovo
Employees Worked With
Harold Reilly, Richard Marshall
June 24, 2019
Beating the Odds Rotating tires is a simple matter for a dealership. But sometimes the little things get pushed aside for the Big Jobs. Not here... once again my se Rotating tires is a simple matter for a dealership. But sometimes the little things get pushed aside for the Big Jobs. Not here... once again my service was Quick Correct and as Promised. Another Good Experience!! More
by None Needed
Employees Worked With
Harold Reilly, Michael Mullen, Andrea Jones
December 02, 2018
STRESS FREE PURCHASE, THANK YOU DEREK NICKERSON , was wonderful he was patient ,informative and professional! He made the purchase of my vehicle absolutely stress free. thank you xox DEREK NICKERSON , was wonderful he was patient ,informative and professional! He made the purchase of my vehicle absolutely stress free. thank you xoxo Mindi Rutty More
by mystick1
Employees Worked With
Richard Marshall, Derek Nickerson, Mark Cadin
August 13, 2017
Service Dept. Disappoints & Insults I regret the day I brought my V50 to the Service Dept. for malfunctioning a/c. I paid the diagnostic fee and made an appt. to replace the part they I regret the day I brought my V50 to the Service Dept. for malfunctioning a/c. I paid the diagnostic fee and made an appt. to replace the part they identified as the problem. Returned August 1 and was told the job would take 2 to 2 1/2 hours. Later that afternoon at pick up I was informed of a recalibration problem that would require further testing. On August 3 I was told I needed a new climate box at significant expense but agreed and asked to have the job expedited. Day after day we were told car still not ready yet not once did a manager ever call or reach out to us. It was not finished until the afternoon of August 11th - a full eleven days later!!! When I expressed my disappointment to Richard, the Service Dept. Mgr. he was rude and I quote "did not want to have this conversation." A request to meet with Harold Rielly, the General Manager, was equally unsatisfactory. On the website he states "Customer Satisfaction is our #1 goal" yet they failed miserably with this customer. There was no attempt to appease me by even offering a free oil change let alone a negotiation of a very costly labor charge. He simply stated "it is July and August on Cape Cod."I guess because they are the only Volvo dealership on Cape Cod they feel such arrogant attitudes will be tolerated. Buyer beware!! More
by CC driver
Employees Worked With
Harold Reilly, Gen. Mgr.; Richard Service Mgr., Tiffiney Lavin, Service Advisor and she was the only person who exhibited customer service.
February 04, 2015
THE MOST UNPROFESSIONAL PLACE ON CAPE COD! The most HORRIBLE customer service I have ever experienced (to say the least)! I purchased a vehicle from premier Volvo cape cod and within 2 weeks I The most HORRIBLE customer service I have ever experienced (to say the least)! I purchased a vehicle from premier Volvo cape cod and within 2 weeks I had to bring it back for repair. After 4 months of repairs my vehicle is STILL not fixed. To make matters worst, they wanted to charge an excessive amount for a part that was broken when they sold me the vehicle. After I explained how unfair that was I was told to leave their waiting room and stand outside in 11 degrees weather with my 3 small children. John Lendvai at the service department was so unprofessional and a coward that he did not even have the nerve to talk to me in person! More
by CJ
Employees Worked With
Edwin Valerio (sales) and John Lendvai
