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Volvo Cars Cape Cod, A Premier Company - Service Center

Hyannis, MA

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208 Reviews

208 Reviews of Volvo Cars Cape Cod, A Premier Company - Service Center

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September 13, 2020

Outstanding service. Went for oil change and It was completed within an hour. The waiting area was clean and everyone socially distanced and wore a mask. More

by MEHAGERTY58
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Harold Reilly, Bryan Wells
Sep 14, 2020 -

Volvo Cars Cape Cod responded

We appreciate your positive feedback! It is validating to the team at Volvo Cars of Cape Cod that our hard work to keep our customers safe, is paying off! See you next time!

September 10, 2020

I was very disappointed at my last visit for the repair of the air-conditioning unit on my 2015th Volvo. After a three hour wait at your very pleasant facility I was told, after my second inquiry, that th More

by Melinda Oleksiak
Recommend Dealer
No
Employees Worked With
Andrea Jones
Oct 05, 2020 -

Volvo Cars Cape Cod responded

Melinda, thank you for your feedback and patronage. We always try to do what is in the customer's best interest, safety is always our first concern, followed by keeping the cost of repairs as low as possible. In this case, our service team took the time to diagnose the AC unit, hoping it could be repaired rather than replaced. Unfortunately, it could not be repaired. Therefore we advised that we would have to order a new unit and replace in a subsequent visit. But during that same visit, our team was able to replace a safety issue, a recall on the door latch. So the visit was definitely worthwhile. We look forward to assisting you with future service needs.

September 08, 2020

The quality of service is remarkable. They make sure everything is working nothing is missed. I trust Mike who sold me my Volvo he is by far the best when it comes to making sure you're safe and more th More

by marisahourihan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Mullen, Andrea Jones
Sep 09, 2020 -

Volvo Cars Cape Cod responded

Thank you for taking the time to share your experience, Marisa! Mike and our team at Volvo Cars of Cape Cod appreciate your positive feedback! See you next time!

September 05, 2020

My visit exceeded my expectations.We brought in one car for service and had asked in advance whether our second car could be serviced to follow. Volvo could not guarantee this as they were quite booked. Gi More

by LBRADYKJMC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrea Jones, Bryan Wells
Sep 08, 2020 -

Volvo Cars Cape Cod responded

Thank you for your confidence in Volvo Cars of Cape Cod service department! It's very validating to our team that we performed this level of customer service during your visit! We look forward to your next appointment!

September 04, 2020

Everyone was helpful and professional even though there was some confusion regarding my situation. They made it up to me by giving me a very good deal on the parts I needed in the end. More

by rdmover
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrea Jones, Bryan Wells
Sep 08, 2020 -

Volvo Cars Cape Cod responded

Thank you for choosing Volvo Cars of Cape Cod! We appreciate your business!

September 03, 2020

Would not take my Fiat for service anywhere else on the Cape. Always Professional and efficient. Always willing to answer my questions. Convenient and courteous. More

by arch8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrea Jones, Bryan Wells
Sep 04, 2020 -

Volvo Cars Cape Cod responded

Thank you for trusting Volvo Cars of Cape Cod for all of your automotive needs! We're so happy to have you as a customer for life!

September 02, 2020

This was a very easy, straightforward and friendly experience. Made the reservation, showed up, the Volvo Rep showed where to get coffee and invited me to wait in a conference room so I could make so More

by dang33
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrea Jones
Sep 02, 2020 -

Volvo Cars Cape Cod responded

This is the 5-star service experience we hope all of our Volvo Cars of Cape Cod customers receive! Thank you for the positive feedback!

September 01, 2020

I dealt only with Andrea and she was terrific. She even fetched a jacket from my car when I got cold sitting outside. Love her. More

by jacitron
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Michael Mullen, Andrea Jones
Sep 02, 2020 -

Volvo Cars Cape Cod responded

Thank you for sharing your experience with Andrea at Volvo Cars of Cape Cod! We appreciate your 5-stars!

August 31, 2020

My experience at Volvo Cape Cod has been stellar. the purchase experience was top notch. This experience has now extended to the Service Department. I had a minor issue with a check engine light. Brya More

by Darin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Mullen, Bryan Wells
Sep 01, 2020 -

Volvo Cars Cape Cod responded

Thank you for visiting Volvo Cars of Cape Cod and for giving Bryan a shout-out, Darin! We appreciate your business and we're happy to hear you got back on the road safely!

August 29, 2020

Andrea and the rest of the Volvo team could not have been more helpful. I was scheduled immediately for a broken headlight. While I waited Outside was offered a chair. The repair was done, my car was cleaned More

by MYOUNG17
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrea Jones
Sep 01, 2020 -

Volvo Cars Cape Cod responded

Thank you for visiting Volvo Cars of Cape Cod! We're so happy to hear that Andrea earned your 5-stars!

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