Volvo Cars Cape Cod

TERRIFIC SERVICE Just have to say that Andrea Jones was very attentive, professional and made my service call very seamless. Andrea arranged for a loaner car for me a Just have to say that Andrea Jones was very attentive, professional and made my service call very seamless. Andrea arranged for a loaner car for me and clearly communicated what was being done on my car, the cost and the time required. As always, the showroom and waiting area was spotless and comfortable. Bryan made sure my car was ready on time and clean. Well done!! More

Complicated Servicing from afar. I scheduled a service appointment about a month ahead of time because I had a scheduled trip off island from Nantucket for the week of July 6th-13th. I scheduled a service appointment about a month ahead of time because I had a scheduled trip off island from Nantucket for the week of July 6th-13th. and because of the overwhelming problems of getting back on island in the summer, this was my only chance to fix the horrible engine coolant leak that had been happening since the start of the heat. I called about a week later to schedule a loaner car for the week I would be in Ogunquit (2.5 hours away from service center) so that I wouldn't have to drive 5 hours when my car was ready. I think I talked to Bryan when I called and explained and was told "no problem, we'll take care of you". When I arrived on the 6th after the long boat ride with my 2 children unable to get out of our car because of CO-Vid. Andrea was total accommodating but as I was signing the loaner contract, I noticed the stipulation for fees if returned 24 hours after car is ready and asked. I explained that I had called and set this early. Unfortunately, she said there would be no way to keep the loaner. Very disappointed and frustrated, I accepted the contract and left. When Andrea called me on Wednesday to tell me the car was ready, I again explained my situation and kindly asked about fees if I were to keep it until Monday like my original plan. She did not know the fees and told me I would put the service center in a terrible position if I did not return by noon on Thursday. She called me back about an hour later and said her supervisor let her know the fee would be $150 a day! I asked if Saturday and Sunday would count since no service is conducted, which she said yes, I obviously drove the 5 hours and got my car, which is working perfectly and I am so thankful. My three points of disappointment would be 1) Having someone tell me I was all set with the loaner for the week 2) $150 a day for a loaner seems unreasonable 3) I would have paid the exorbitant fee if it was for the Thursday and Friday but charging for Saturday and Sunday seems ludicrous. I really am impressed with the actual service to my car and look forward to working with this service center in the future as we plan to upgrade to a newer car within the year. I am hoping it is a little less complicated, though I completely understand during this unprecedented time that things are tough right now. Much Gratitude! More

Excellent service Brought our 2012 XC60 in for service yesterday. I arrived an hour earlier than scheduled and asked for shuttle ride to local mall. Andrea arranged for Brought our 2012 XC60 in for service yesterday. I arrived an hour earlier than scheduled and asked for shuttle ride to local mall. Andrea arranged for the ride and we were on our way quickly. I thought the service being done might take a while but the work was completed in about an hour and a half. My experience during this visit was excellent. The staff is friendly and very accommodating to special requests. I could stay local for service but prefer to make the 30 minute drive to CC Volvo And know work will be done right the first time More

Excellent purchase experience This was a very easy purchase experience. Derek Nickerson knew the car, had it ready for me and appraised mine while I was on the test drive. He t This was a very easy purchase experience. Derek Nickerson knew the car, had it ready for me and appraised mine while I was on the test drive. He treated my time like it was valuable and we were able to come to terms and seal the deal in less than one hour start to finish. No tedious dickering. Picking up the car was easy. It was prepped well, plates mounted while I completed the paperwork, inspected, instruction on the car, thanked for buying it and off I went. This is how car buying should be and dealing with Derek was a pleasure. More

The dealership and service were great, fast and efficient. The customer service was very good and the car came back clean and fresh. Highly recommend. efficient. The customer service was very good and the car came back clean and fresh. Highly recommend. More

Excellent service, friendly staff As has always been my experience, my service was performed on time, for the price quoted, and to my complete satisfaction. I would gladly recommend Vo As has always been my experience, my service was performed on time, for the price quoted, and to my complete satisfaction. I would gladly recommend Volvo Cars Cape Cod. More

Experience was wonderful. Every interaction was top notch. I’m so happy we switched to volvo! Thank you so much for all of your help! notch. I’m so happy we switched to volvo! Thank you so much for all of your help! More

Andrea called me to let me know more work was needed to the car and it might be tied up for a couple of days. I just wish she had called to let us know there was going to be a delay due to getting the part the car and it might be tied up for a couple of days. I just wish she had called to let us know there was going to be a delay due to getting the parts. We had to call for an update. More

Follow up Under the current conditions Covid-19 not everything could be completed when I purchased my used 2015 XC-70. I was promised after the sale the concern Under the current conditions Covid-19 not everything could be completed when I purchased my used 2015 XC-70. I was promised after the sale the concerns I had about the cars condition (loose trim) and unfinished detailing would be done when they reopened. I rarely pay entirely for something and expect the provider to come through (money is a great motivator) but made an exception based on Harold Reilly's assurance. When things eased up and the service dept opened I asked about the follow-up work to be done and Harold arranged for it to be taken in right away. I took a little longer due to the need of a new part which they covered 100% of the cost but the work was 1st rate and the car returned looking like new. More

Great customer service ! Love my car will continue doing business with Volvo of Hyannis . Professional staff very friendly knowledgeable and willing to give exceptional service business with Volvo of Hyannis . Professional staff very friendly knowledgeable and willing to give exceptional service More