Volvo Cars Bridgewater - Service Center

Jim Cole went above and beyond as a service manager. We did not buy the car from Bridgewater Volvo but felt more comfortable with Jim checking out my car. We did not buy the car from Bridgewater Volvo but felt more comfortable with Jim checking out my car. More

This was my 6 Volvo from this dealership The service This was my 6 Volvo from this dealership The service Manager Carl is excellent everybody is very friendly I always get loaner excellent service good This was my 6 Volvo from this dealership The service Manager Carl is excellent everybody is very friendly I always get loaner excellent service good coffee More

In a word, horrible - I received a notification on my center console that I was due for a service appointment, so of course I scheduled an appointment. When I got there I checked in with Jim, the attenda center console that I was due for a service appointment, so of course I scheduled an appointment. When I got there I checked in with Jim, the attendant, for my service appointment. I mentioned to him that I was having issues with the center console wireless phone charger and that we were interested in possibly buying a roof rack, so to please look into each of those while in here. The guy tells me "no problem, will do, it'll be about an hour and a half", so we go and sit in the waiting area expecting to be done in two hours, max. 2.5 hours later the same guy comes to get us and let's us know that NO WORK HAS BEEN DONE because we're not due for a service appointment until one year or x amount of miles. He did tell me there's nothing wrong with the charger and gave me a quote on the roof rack (ZERO percent I buy that, btw). We sat there for 2.5 hours for absolutely no reason and the guy acts like I'm an idiot because I assumed the Volvo computer wouldn't tell me to come in for an appointment if it wasn't actually time for me to come in. Jim was so surprised I could be upset (they did check the phone charger and he was quoting is for a roof rack after all, why wouldn't I want to wait 2.5 hours for that, right?!). 30 minutes to get there, 2.5 hours to wait, then 30 minutes home all on a Saturday, and to top it, this Volvo representative makes it seem like I'm the jerk. No apology, nothing, just condescension. Really put a bad taste in my mouth. More

Very polite and explained in detail our issue with good recommendations to fix the vehicle. Unfortunately there may be an underlying issue regarding tire wear that is not covered. recommendations to fix the vehicle. Unfortunately there may be an underlying issue regarding tire wear that is not covered. More

Bridgewater Volvo treats their customers like family. They do not try to up sell you; however they will let you know what you need so your vehicle can continue working. They do not try to up sell you; however they will let you know what you need so your vehicle can continue working. More

Clean place. Technicians knows cars well. Service advisor know whats needed fir 30K service. Very little time to wait. Got in and out pretty fast.. Atul know whats needed fir 30K service. Very little time to wait. Got in and out pretty fast.. Atul More

Bridgewater Volvo provides too service !!! anytimei call Bridgewater Volvo provides too service !!! anytime i call for help they fit me in and provide excellent customer service !!! can not wait to get Bridgewater Volvo provides too service !!! anytime i call for help they fit me in and provide excellent customer service !!! can not wait to get my next car from them !!! More

We were happy with the service and attention we We were happy with the service and attention we received. We brought the car in for its regular maintenance, received a loaner car for a few hours We were happy with the service and attention we received. We brought the car in for its regular maintenance, received a loaner car for a few hours and everything went very smoothly. More

This is my 6th Volvo I have purchased with the last 3 from Bridgewater Volvo. John Martin and Steve Dolly are always a pleasure to work with. They are knowledgeable, helpful and both very pleasant! from Bridgewater Volvo. John Martin and Steve Dolly are always a pleasure to work with. They are knowledgeable, helpful and both very pleasant! More

Always great service at Volvo Cars Bridgewater. Always honest, thorough and very helpful. The staff in the service department are always great to work with. honest, thorough and very helpful. The staff in the service department are always great to work with. More