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Volvo Cars Bellevue

Bellevue, WA

4.3
268 Reviews
Call Dealership (425) 249-7393

420 116th Ave NE

Bellevue, WA

98004

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268 Reviews of Volvo Cars Bellevue

October 11, 2024

Excellent service. Chris was super helpful. The service was done quickly and communication was good More

by Thorvan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Reilly
Report | Print
Oct 15, 2024 -

Volvo Cars Bellevue responded

We’re always excited to hear from our customers about their experiences in the store so, thank you for your gracious review. We would also like to remind you that, since you had service work done on a Volvo vehicle, you will soon be receiving a survey in your email directly from Volvo Cars USA. This one is equally important, and we would appreciate it if you could find the time to complete it and return it as well. Happy Driving!!

October 10, 2024

Service experience was excellent! Everyone was courteous and the 10k mile service was completed promptly. More

by Jubilantjesse
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Reilly
Report | Print
Oct 11, 2024 -

Volvo Cars Bellevue responded

We’re always excited to hear from our customers about their experiences at Volvo Cars Bellevue. We would also like to remind you that, since you had service work done on a Volvo vehicle, you will soon receive a survey in your email directly from Volvo Cars USA. This one is equally important, and we would appreciate it if you could find the time to complete it and return it as well. Thanks for choosing us above the rest!

October 09, 2024

Prompt and courteous services. Employees patiently walked me through steps by steps to set up the new profile in the vehicles . More

by Cih
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris
Report | Print
Oct 09, 2024 -

Volvo Cars Bellevue responded

We’re always excited to hear from our customers about their experiences in the store so, thank you for your gracious review. We would also like to remind you that, since you had service work done on a Volvo vehicle, you will soon be receiving a survey in your email directly from Volvo Cars USA. This one is equally important, and we would appreciate it if you could find the time to complete it and return it as well. Happy Driving!

October 09, 2024

Competent staff in front and back and garage! . Schedule offerings were great and quick. More service staff for intake thanusual More

by Kathughes1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris
Report | Print
Oct 10, 2024 -

Volvo Cars Bellevue responded

We’re always excited to hear from our customers about their experiences in the store so, thank you for your gracious review. We would also like to remind you that, since you had service work done on a Volvo vehicle, you will soon be receiving a survey in your email directly from Volvo Cars USA. This one is equally important, and we would appreciate it if you could find the time to complete it and return it as well. Happy Driving!!

October 06, 2024

Excellent service. The service advisor explained all the maintenance routines very clearly. I got the car serviced back at the promised time. More

by Shine_das2001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hector
Report | Print
Oct 07, 2024 -

Volvo Cars Bellevue responded

We're delighted to hear about your positive experience with our service team at Volvo Cars Bellevue. We’re always excited to hear from our customers about their experiences in the store so, thank you for your gracious review. We would also like to remind you that, since you had service work done on a Volvo vehicle, you will soon be receiving a survey in your email directly from Volvo Cars USA. This one is equally important, and we would appreciate it if you could find the time to complete it and return it as well. Happy Driving!

September 19, 2024

Lindsey is great. Work was done to specificatio. Shuttle provided. Only complaint is the car had to stay overnight for what should have been a quick fix. More

by bradbogar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lindsey
Report | Print
Sep 21, 2024 -

Volvo Cars Bellevue responded

We’re always excited to hear from our customers about their experiences in the store so, thank you for your gracious review. We would also like to remind you that, since you had service work done on a Volvo vehicle, you will soon be receiving a survey in your email directly from Volvo Cars USA. This one is equally important, and we would appreciate it if you could find the time to complete it and return it as well. Happy Driving!!

September 18, 2024

Hector was patient, informative, knowledgeable about kind. He helped me understand what was going on with my car and kept me updated. By far the best experience I’ve had at Volvo Bellevue. More

by Raquel.sadler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hector
Report | Print
Sep 19, 2024 -

Volvo Cars Bellevue responded

Raquel, we're delighted to hear Hector provided such a positive experience at Volvo Cars Bellevue. We would also like to remind you that, since you had service work done on a Volvo vehicle, you will soon be receiving a survey in your email directly from Volvo Cars USA. This one is equally important, and we would appreciate it if you could find the time to complete it and return it as well. Thanks for sharing your feedback!

September 15, 2024

Chris was great! I had an 80,000 service and fixed a ABS error. Volvo was quick and I can actually feel a difference in how my car is running. More

by kt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris
Report | Print
Sep 16, 2024 -

Volvo Cars Bellevue responded

Thank you for sharing your experience! We're glad Chris and the Volvo Cars Bellevue team could assist with your service and ABS error. We’re always excited to hear from our customers about their experiences in the store so, thank you for your gracious review. We would also like to remind you that, since you had service work done on a Volvo vehicle, you will soon be receiving a survey in your email directly from Volvo Cars USA. This one is equally important, and we would appreciate it if you could find the time to complete it and return it as well. Happy Driving!

September 06, 2024

Hector, the Service Writer did not insure that the requested work was performed. In addition, he did not return my calls or keep me informed of when I could pick up my vehicle. The phones are alw More

by dsamm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Hector
Report | Print
Sep 09, 2024 -

Volvo Cars Bellevue responded

We're sorry to hear about your experience with our service department. We strive for excellent communication and thorough work, so it's disappointing to learn we fell short. I would like to have one of our Service Managers reach out to you so we can address these concerns and improve your future visits. Please contact me at the email address below with your full name and contact number. Also, when you contact me, please list the name "dsamm" in the subject line so that I can associate that email with this review. Thank you, Terry Collins - Customer Experience Team Lead CustomerExperience@Swickard.com

September 05, 2024

Very poor communication between dealer and customer, extremely hard to get a hold of anyone to get an update. Very poor quality control for the repairs done. Excessive damage to surrounding areas in More

by Tim C
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service advisor: Hector
Report | Print
Sep 09, 2024 -

Volvo Cars Bellevue responded

Tim, I'm sorry to hear about the communication and quality control issues you experienced. This is certainly not the standard we strive for, and I apologize for any inconvenience caused. We'll have a store manager reach out to address these concerns directly. Thank you, Terry Collins - Customer Experience Manager CustomerExperience@Swickard.com

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