Volvo Cars Bellevue

Nice at check in but thought the over $900 cost for tune up too much. Asked to do just a few things and expected car to be ready earlier as the car appt was at 7:30 in morning. Got text mid day and then f up too much. Asked to do just a few things and expected car to be ready earlier as the car appt was at 7:30 in morning. Got text mid day and then felt that it should have been started sooner. Probably won’t go back as the cost of tuneups, maintenance and diagnostic check was double what we received at my husband’s local mechanic. Nice people though. More

I was referred to the Bellevue location by my friend, as I have always gone to Seattle in the past. I felt there was a lack of professionalism and respect from everyone I interacted with at Bellevue. I had I have always gone to Seattle in the past. I felt there was a lack of professionalism and respect from everyone I interacted with at Bellevue. I had to ask for the most basic of information and was given the shortest answers possible to each question. When I picked up my car I was asked for my payment and then ushered directly to my car without being told the status of my car and service or given any service records to see what was done on my car. I had to follow up and request the service record, which was emailed to me as an attachment without any subject line information or any text in the body—attachment only. I didn’t even get a coupon to take my car to car wash, which I have always received from Seattle Volvo since the onset of COVID. My experience was disappointing and not up to my expectations or experience of what a Volvo dealer should be providing. More

They were very accommodating and kept me informed as to the progress of the repairs of my Volvo. the progress of the repairs of my Volvo. More

Needed a tire fixed. Appreciated that they were able to accommodate even though they were fully booked. Appreciated that they were able to accommodate even though they were fully booked. More

Greeted immediately upon arrival and referred to my Service Adviser. Scheduled service and airbag recall completed in timely manner. I was kept informed of service progress. The service and customer i Service Adviser. Scheduled service and airbag recall completed in timely manner. I was kept informed of service progress. The service and customer interaction was exceptional. More

Service dept way over priced. $900 for a car with 31,000 miles!!! After 20 years of having service and buying Volvos here it may be the last!! miles!!! After 20 years of having service and buying Volvos here it may be the last!! More

Nobody greeted me when I showed up for the appointment and I had to wait until someone finally made an eye contact reluctantly. The car was not cleaned after the service, which other car companies do by d and I had to wait until someone finally made an eye contact reluctantly. The car was not cleaned after the service, which other car companies do by default. No diversity in the employee group (only one person of color). Not so kind attitude towards customers of certain ethnic backgrounds compared to a white male customer. More

Completed on time. Took my 2007 XC70 in for an airbag recall. They didn't try to upsell me. recall. They didn't try to upsell me. More

Excellent service and customer interaction. Kept very well informed while waiting for service of the car was done well informed while waiting for service of the car was done More