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151 Reviews of Volvo Cars Arrowhead - Service Center
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July 08, 2017
service Mark wylie is a go getter, he is very helpful. and very accomodating, when you want your service done easy and worry free. look for Mark and wayne, G Mark wylie is a go getter, he is very helpful. and very accomodating, when you want your service done easy and worry free. look for Mark and wayne, Good job Mark, Volvo is the best More
by mhel469
Employees Worked With
Mark Wylie
June 29, 2017
Outstanding services! I own two Volvo, an S60 and an XC 90 so I'm at the dealer pretty often usually for maintenance. They take excellent care of their customers and, what' I own two Volvo, an S60 and an XC 90 so I'm at the dealer pretty often usually for maintenance. They take excellent care of their customers and, what's most important, they do what they say in the time frame they say! All service staff is friendly, helpful and always available if o have questions/concerns. Mark and Brian are my two favorite there, such nice people! Volvo should be happy yo have such good employees. My dogs love yo go there too, they are spoiled with treats and petted by everybody and that's makes me happy, not many places will accept pets. I'd recommend in a heart beat and I'm sure they will always exceed expectations. More
by Aneta
Employees Worked With
Brian, Mark
May 12, 2017
Volvo of Phoenix service I have 2 volvos both serviced with Volvo of Phoenix for several years now. One is an s60 polestar, the other is a s60 gt6 kpax, the upgrade done at V I have 2 volvos both serviced with Volvo of Phoenix for several years now. One is an s60 polestar, the other is a s60 gt6 kpax, the upgrade done at Volvo of Phoenix. The service dept has always been a pleasure to deal with, service is prompt, dependable and excellent. Will continue to have Volvo of Phoenix take care of my volvos. Edb Scottsdale az More
by Edb gt6
Employees Worked With
Jacob, Dwayne
May 09, 2017
Jacob and the Team arefirst class After purchasing my 2013 S60 I have had no one provide any type of service to it other than the service department at Volvo on Bell Road. They have p After purchasing my 2013 S60 I have had no one provide any type of service to it other than the service department at Volvo on Bell Road. They have provided exemplary service every time. Jacob, is Service Associate and has been since day1. You couldn't ask for a better person. He is courteous and profession, yet incredibly personable. He is very knowledgeable about everything I ask. I appreciate the great service and personal experiences I have had with the service department and will continue to bring my car only here, More
by KymberliFitzpatrick
Employees Worked With
Jacob
April 20, 2017
Very satisfied I have been having my Volvo XC90 serviced here for years. Luckily my service rep, Brian Lawrence has been there for many years which build's consisten I have been having my Volvo XC90 serviced here for years. Luckily my service rep, Brian Lawrence has been there for many years which build's consistency of professionalism, efficiency, and trust. The shuttle service is wonderful as well and the free loaner when my service time is lengyhy. I also renewed my extended warranty with Volvo and it gives me peace of mind and pocketbook. My volvo runs like a champ, is reliable, and still stylish even though I am coming up on 100,000 miles. Also, the waiting area and amenities are wonderful. Thanks, Lisa More
by Lisa Elle
Employees Worked With
Brian Lawrence
June 10, 2016
Wars experience I ever had Volvo of phoenix Stay away from parts and service department . I never never see that many inexperienced people that they call them selfs " technicians or parts speci Stay away from parts and service department . I never never see that many inexperienced people that they call them selfs " technicians or parts specialist " . If you disconnect there computers they can't find there way of that chair they all seat on it. I try to get brake pads for my Volvo XC90 on 06/07/16 I return with them the next day because they give me the wrong parts. So after that 4 parts "specialist "they could not find a simple brake pad. Because the computers told them that's the part that my car needs. So now my question is what in the world you guys doing at Volvo working as a parts specialist or technicians when you don't know anything about a simple brake pad. I even took them drawing to Mach it . And they keep telling me the wright size it the one the computer shows. Again the computers makes those people "specialist and technicians ". WOW unbelievable.. So naw they try to tell me That the rotors on the car they are wrong. The car it been in the family for many years never change the rotors.(always found the right pads but never at Volvo )But was easy to just say the problem it on the car not on them ..."" Let's change the car because the tire don't fit on it"" that's how they think it right way to do. After all I decided to return and get my money back because there was nobody that could help me at all. Now for the parts that I paid 154.97$ in cash they told me that they are going to send me a check in about 15 days I should recive it. I ask them wy . They said that over 50$ parts they can't return in cash. It doesn't say that on the invoice at all. SHAME ON YOU VOLVO of Phoenix parts,service and cashiers. More
by Vali
Employees Worked With
...
April 14, 2016
service visit Had my S60 serviced it was fast and efficient visit! Will bring my car back for all my service needs and tell all my friends about the great customer Had my S60 serviced it was fast and efficient visit! Will bring my car back for all my service needs and tell all my friends about the great customer service I had!! More
by Happy camper
Employees Worked With
Brian Lawrence
October 06, 2015
Service & Repair Took car to dealership for recommended service & replacement of timing belt; was quoted $645 only to be told it would be about $400 more because H2O p Took car to dealership for recommended service & replacement of timing belt; was quoted $645 only to be told it would be about $400 more because H2O pump also needed to be replaced....well, guess what, the H2O pump is included with timing belt kit from Volvo...why are you askinig me to pay more for something that should be included in original estimate. After coming to an agreement with dealership on repairs & costs....we now, 5 days later, are having trouble with the car not starting/cranking over properly....Volvo Phx says it's just a coincidence that we are having these problems now and has nothing to do with work they performed. BS to that and to Volvo Phx for not owning up to being the cause of the new non-starting issues. More
by Macker
Employees Worked With
Sam Wilcock
April 24, 2015
Painless and always professional. The best Volvo Dealership in Phoenix!!! Always professional, service is done quickly while we waited. Service area and waiting room is so clean and ni The best Volvo Dealership in Phoenix!!! Always professional, service is done quickly while we waited. Service area and waiting room is so clean and nice. Comfortable surroundings. More
by swaandana
Employees Worked With
Brian Lawrence
April 22, 2015
No Surprises The service was done quickly while I waited. The work was as I had agreed and the price was as estimated. The waiting area was clean and quiet with The service was done quickly while I waited. The work was as I had agreed and the price was as estimated. The waiting area was clean and quiet with coffee, snacks and water. More
by chrumsey
Employees Worked With
jacob
