Volvo Cars Arrowhead - Service Center

I brought my 2008 Volvo S60 in to Volvo of Phoenix for an oil change with a coupon for $32.95. They did a courtesy check and said I also needed: upper engine mount ($240), front strut mounts ($450), coolant oil change with a coupon for $32.95. They did a courtesy check and said I also needed: upper engine mount ($240), front strut mounts ($450), coolant fluid exchange ($140), and rear brake pads (no price given). I declined the extra service and when I went to pay for the oil change, they "accidentally" forgot to apply the coupon. Then they "couldn't find it" and said I would have to pay for an extra quart of oil (specs say 5.8 qts and they claimed coupon would only cover 5 qts.) Specs recommend 10W40 motor oil, they only put in 5W30. Found it incredibly poor customer service, especially considering they were trying to sell me on $1000 of unexpected service! I went to Shadow Mountain Auto Service at 32nd ST. and Shea in Phoenix for an independent 2nd opinion. The only thing I needed was a coolant flush which I had them do for $96. Shadow Mountain Auto Service said Volvo of Phoenix was outright lying to me. Shadow Mountain Auto had no motivation to lie. They would have received my business and done it for less. I also spent 1 1/2 hours with a salesman at Volvo of Phoenix to get a price on a new S60 for European Delivery on short notice. 2 days later and I still haven't received a price, though he just called to say "they hadn't forgotten me"! What terrible customer service! Volvo of Phoenix is a new, dishonest dealership that tries to sell unnecessary service, cuts corners, and has terrible customer service. Too bad because Volvo is a good product. I had only positive experiences with Sanderson Volvo so it is a shame that Volvo of Phoenix lacks the same integrity and customer care. Beware! More