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Volvo Cars Arrowhead
Glendale, AZ
286 Reviews
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Showing 286 reviews
November 11, 2018
Deceptive business practices Dealer will run a credit inquiry on a cash sale, after verifying that an inquiry would not be run...refuses to correct the unauthorized inquiry. Dealer will run a credit inquiry on a cash sale, after verifying that an inquiry would not be run...refuses to correct the unauthorized inquiry. More
by mpolo
Employees Worked With
Ulysses
November 05, 2018
Great Service From Judson & Joshua This is my first time purchasing a car on my own, and I connected with Judson after seeing the car I am interested in online. He patiently answered a This is my first time purchasing a car on my own, and I connected with Judson after seeing the car I am interested in online. He patiently answered all my questions and followed up with all information I requested. I also had the pleasure of interacting with Sales Manager Joshua who was courteous, professional and further explained how Volvo Cars of Phoenix finances cars. I thoroughly recommend considering this dealership for your next car purchase. More
by happyfeets
Employees Worked With
Judson, Joshua
October 29, 2018
Volvo Phoenix is the best Sales, Shawn Yunger contacted me immediately per my request. Had the make and model interested in, pulled up front and ready for test drive upon arri Sales, Shawn Yunger contacted me immediately per my request. Had the make and model interested in, pulled up front and ready for test drive upon arrival. He listened to what was important to me; safety and performance. He didn't try to redirect to other models. No pressure tactics from him or his managers. I came away with more car than expected. This is my 3rd Volvo purchased from same dealership. Painless financing (hats off to Daniel). The Service department is second to none. Nicole and Jake! Highly recommend without reservation, Shawn Yunger and Phoenix Volvo. More
by Stella60
Employees Worked With
Daniel, Jake, Nicole
October 27, 2018
Dishonest Service at Volvo Cars of Phoenix I took my Volvo XC90 in for service at the Volvo Cars of Phoenix. Mark, the service manager, stated that they had patched a nail in my tire and rotat I took my Volvo XC90 in for service at the Volvo Cars of Phoenix. Mark, the service manager, stated that they had patched a nail in my tire and rotated the tires when he called to say the vehicle was ready. They were also waiting on a part to fix a signal that was not working, but asked if they could address that the next day when the part arrived which was acceptable to me. I drove the car home. The next morning, my tire was completely flat. The car was taken to Discount Tire where they informed me that the tires were never rotated and a patch was never completed. I called Mark immediately and he said that they were planning on doing the tire work when the part for the signal arrived. I was very unhappy and told him that he wasn't honest with me and I signed the day before that they had completed a patch and rotated the tires. He told me directly to my face that they had completed the patch and rotation. When the other piece arrived, they addressed the signal and he told me that they did patch and rotate the tires. 2 months later, that same tire had issues. Once again I took it to Discount Tire. Volvo of Phoenix NEVER patched the tire. They did a "plug", which ultimately destroyed the interior of the tire. Discount informed me how dangerous it was to be driving on a plug and it was not an acceptable practice to do this. We were so upset by this because we had been driving our children in this car on this tire even for out of state trips. We no longer trusted Volvo of Phoenix. We ended up having to get 4 totally different tires, because the the car's current tires were on a 3 month back order. We couldn't order just 1 or 2 tires to replace the bad one. We did go back to Mark at Volvo Cars of Phoenix and after a significant amount of time spent discussing this matter, they refunded us for 1 tire. At the same initial visit, Mark informed me that the brakes had issues. I inquired about this several times, because I felt that those issues should be under warranty. Mark told me right to my face that it was not covered under warranty. After the dishonesty with the tires, we took it to an independent service station, where we take our work vehicles. The brake pads were not in need of repair at that time. 2 months later, I took it back because the brakes have always "squeaked" since we purchased it. Our mechanic used Volvo brake pads and replaced them along with the rotors. Just this week my service light came on and said that my "Start/ Stop" function needed service. This time I called the Volvo of Scottsdale. I was informed that all of the brake work should have been under warranty and they addressed everything in my car. They were pleasant, honest and kept me informed throughout the entire process. I have filed a complaint with Volvo Customer Care USA, but want people to be cautious of using Volvo Cars of Phoenix. I would never recommend them. More
by Jen
Employees Worked With
Mark Wylie
October 24, 2018
Mileage service. Jacob helped me with my vehicle service. As usual he was outstanding. We were able to get caught up on what's been going on with our golf games. He Jacob helped me with my vehicle service. As usual he was outstanding. We were able to get caught up on what's been going on with our golf games. He gave me a thumbs up for my vehicle and let me know what is coming up. He is always honest and straight forward with his recommendations. I couldn't be happier about the service and friendship I receive. Thanks Jacob!! More
by Golferalways81
Employees Worked With
Jacob
October 12, 2018
Great Buying Experience Shawn and Josh are awesome. I was in the market for a used car and had my eye on something specific that was not a Volvo. It took a day or so to reach Shawn and Josh are awesome. I was in the market for a used car and had my eye on something specific that was not a Volvo. It took a day or so to reach an agreement, but every step of the way I felt treated like a human being/respected. No yucky sales tactics. Very nice dealership and everyone was easy to work with - I would buy from them again. Who knows, maybe a Volvo will be my next car. More
by TravelerofAZ
Employees Worked With
Shawn, Josh
October 11, 2018
Not the Stereotypical Sleazy Car Salesman I cringe at the idea of car shopping but our representative Shawn Yunger made the process a lot better than I thought it’d be. Shawn wasn’t pushy, res I cringe at the idea of car shopping but our representative Shawn Yunger made the process a lot better than I thought it’d be. Shawn wasn’t pushy, respected my boundaries (and my lack of patience for this process) and didn’t push too hard. He was very responsive even after I drove off the lot when I had questions about the car. Kudos to Shawn for humanizing a process that could otherwise seem all about the sale and not about the buyer. More
by Volvo123
Employees Worked With
Shawn Yunger
October 10, 2018
Shopping for new Volvo Had a great buying experience with Shawn Yunger. Outstanding service and he really listened to our needs. We bought a new XC60 2019. Fantastic car to Had a great buying experience with Shawn Yunger. Outstanding service and he really listened to our needs. We bought a new XC60 2019. Fantastic car to drive. A TRUE dream. Thank you Shawn, EJ and Ulysses. The Dream team. More
by N AZ
Employees Worked With
Shawn Yunger
October 09, 2018
Impressive Service I appreciated their prompt service and professionalism. On a Friday night I noticed I had a large screw in my tire and I thought the tire would need r I appreciated their prompt service and professionalism. On a Friday night I noticed I had a large screw in my tire and I thought the tire would need replacing. I figured with my tire size not usually in stock I would be without my car for several days. Fortunately, the tire was repairable and I was back up and running by Saturday mid-morning. Also, since I was roughly 1500 miles away from my first scheduled maintenance and tire rotation, they completed the service for me that morning without hesitation. Great work, great service and being new to Phoenix it's great to know this dealership is dependable. Nicole was wonderful. Thanks all! More
by DJS90
Employees Worked With
Nicole Dieter
October 05, 2018
Service Superstars Excellent job by the Volvo team. Called up the service early Monday morning Mark was able to take my car that morning. Nicole promptly called me with Excellent job by the Volvo team. Called up the service early Monday morning Mark was able to take my car that morning. Nicole promptly called me with the diagnosis and had my car ready for pick up that evening! Keep up the great work!!! More
by C70thebest
Employees Worked With
Nicole and Mark
