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Volvo Cars Annapolis - Service Center

Annapolis, MD

4.6
1,299 Reviews
Call Service Center (410) 349-8800

1,299 Reviews of Volvo Cars Annapolis - Service Center

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August 24, 2024

Customer service was below expectation. I contacted the used car manager and he cut me off while I was providing details regarding my issue. At times he was also over talking me. More

by soniajohnson618
Service Communication
Recommend Dealer
No
Employees Worked With
Alan Hannon
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 27, 2024 -

Volvo Cars Annapolis responded

Mam, I have left you two voicemails to try and assist you. I am sorry that an outside detail company was unable to get your interior clean to your satisfaction. If you would still like my assistance, I am here for you!

Aug 27, 2024 -

soniajohnson618 responded

Sir - please note your Volvo Service Staff Member referred me to an external detail shop to fix the discoloration in the leather as a result of her trying to address the issue with a leather cleaning wipe. After she attempted to clean the area, it was much worse than when I brought it in. I am guessing you may have missed that when you cut me off several times. Per you, I should have been referred to the internal used car department but instead I was inconvenienced. I will get back to you when time permits. Thank you!

Aug 27, 2024 -

Volvo Cars Annapolis responded

When your time permits, I'll be here to assist! I am off on Thursdays & we are closed on Sundays...We will get it right!

August 20, 2024

We always get an excellent service from Volvo. Mr. Kevin always make sure that we’re taking care of! More

by VIRGO18USA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr. Kevin of Service Department
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August 19, 2024

They sell a complicated product and the staff is not yet fully up to speed. More

by donbarryj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alan Hannon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Crossman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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August 08, 2024

Great reliable service always pleasant to deal with Volvo Annapolis staff they are knowledgeable and friendly. More

by amywojenski
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
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August 07, 2024

I own two Volvos. Each time I have used the service department, the car was taken at the scheduled time and the service was completed within the estimated time. More

by oleneffg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Lennart
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August 01, 2024

Great dealership and service department. Have been customer since 1999 and bought 4 Volvos here. Scott Crossman was very easy to work with on latest purchase. More

by jmgrund
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Crossman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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July 23, 2024

Excellent work, very good customer service, and overall a place I want to bring my Volvo to. I know it will be taken care of 100%! More

by ellenomalley0204
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manager of the Service Department; Kevin Hull, Service
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July 11, 2024

I like how Volvo Cars Annapolis always takes the time to explain everything as they treat you like family. More

by ericbordley19934
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian DeSeve
5.0
This rating includes all reviews, with more weight given to recent reviews.
Corey Cross
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jennifer
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July 02, 2024

Kevin is always professional and pleasant to work with. Unfortunately, we just keep having this on-going problem. More

by mandblong
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin in Service Dept.
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June 29, 2024

My Service was great, but I am new Volvo so I am learning all that I need to know. So far everything have been great, and I am looking to drive my car for a long time. More

by bettyj.williams
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Devin Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Lash
5.0
This rating includes all reviews, with more weight given to recent reviews.
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