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Volvo Cars Annapolis - Service Center
Annapolis, MD
1,339 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,339 Reviews of Volvo Cars Annapolis - Service Center
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August 21, 2017
Service department are dishonest thieves I needed a breather valve replaced on my 2008 V-50. It's a known problem, covered under recall for most cars but not my particular VIN. Was told that I needed a breather valve replaced on my 2008 V-50. It's a known problem, covered under recall for most cars but not my particular VIN. Was told that if I had done my oil servicing at the dealer they would have been able to take care of me, but since I hadn't I was out of luck. That's pretty poor (I put s l e a z y but apparently DealerRater doesn't want any Volvo dealer called that so they say it's a profane word!) for a Volvo dealer, but OK, how much will it cost to replace? I'm told it's six hours of labor "per the Volvo shop manual" so I get charged for 6 hours plus the part, no matter what. I buy the OEM part for almost half what they quoted, spend 15 minutes watching a YouTube video on how to change the part and 45 minutes changing it. I timed it, just to be sure. Now presumably Annapolis Volvo has professional mechanics on staff, who are experts on working on Volvos. Which means that if this weekend warrior could do the job in an hour they could easily do it in less. And yet they are going to charge me for 6 hours of work, because that's what the service manual says. How is that not illegal again? How often do they do this. I just bought a brand new 2018 XC-90. I went with Overseas Delivery from a dealer in NC and am picking up at Silver Springs Volvo. I will NEVER buy a car or spend a dime in service at Annapolis Volvo, business that was there's to loose since I live 5 minutes away from the dealership and will be buying Volvos for the next 30 years. More
by Sig
Employees Worked With
NA
July 31, 2017
Poor customer service It seems to be the case that every time this dealership's SERVICE department messes up, they do everything except apologize. Stop with the excuses and It seems to be the case that every time this dealership's SERVICE department messes up, they do everything except apologize. Stop with the excuses and just say "I'm sorry", which will earn you better respect. I have nothing bad to say about their SALES department, since they have always worked well in selling us vehicles with no pressure. But because the service department is lacking in deference towards their customers, it is time for me to find another Volvo dealership. More
by DWS
Employees Worked With
Don't want to remember
April 28, 2017
Great customer service. Drove in without an appointment and Walt assured me that he would do his best to fit me in. He kept me informed during the diagnostic process and work Drove in without an appointment and Walt assured me that he would do his best to fit me in. He kept me informed during the diagnostic process and worked to get the repair covered under warranty. Work was completed as promised. Great customer service. More
by Gary317
Employees Worked With
Walt Clements
November 30, 2016
Easy as Pie My experience with this lease my 2nd and my 5 Volvo was the easiest so far. Ryan did a great job with my questions regarding loyalty program discoun My experience with this lease my 2nd and my 5 Volvo was the easiest so far. Ryan did a great job with my questions regarding loyalty program discount, milage rates and made sure I was happy. All total it took less then 2 hours and the paper work was done and my car was ready with a full tank of gas! Ryan was the best. More
by diane boyea
Employees Worked With
Ryan Crawford
March 17, 2016
"Always a great experience and attention to deail!!!!" As always, Mr. Luis Cabrera makes for a great experience. Just yesterday, my wife had to bring her car in and Luis made sure that everything was handl As always, Mr. Luis Cabrera makes for a great experience. Just yesterday, my wife had to bring her car in and Luis made sure that everything was handled. He and the staff at Annapolis Volvo, is the premier reason why our family has bought our last two Volvos here. -Zanes More
by zanesc
Employees Worked With
Luis Cabrera
March 16, 2016
Exceptional Service at Annapolis Volvo I cannot say enough about Mr. Luis Cabrera at Annapolis Volvo! I have been a Volvo customer for 8 years and Luis is the reason I have remained with A I cannot say enough about Mr. Luis Cabrera at Annapolis Volvo! I have been a Volvo customer for 8 years and Luis is the reason I have remained with Annapolis Volvo's service team. Each time I bring my car in for service, he thoroughly explains the service being rendered and let's me know if there is any issue discovered that should be addressed in the service. He is extremely knowledge and is always available when I call with a question about my vehicle between services. When considering a car purchase in the future, Volvo will probably be my choice due to the exceptional service experience I have had at Annapolis Volvo with Mr. Cabrera. More
by Godzgurl
Employees Worked With
Luis Cabrera
March 04, 2016
VOLVO DEVOTEE SINCE 1968 Today I had another exceptional service experience with the Service Team having been cared for by Louis. He and Walt have helped me cement my brand l Today I had another exceptional service experience with the Service Team having been cared for by Louis. He and Walt have helped me cement my brand loyalty over many years. No detail goes unnoticed and acted upon, and I always retrieve my car having been called first and knowing what has been done and why. With forty plus years of driving and owning Volvos, I have experienced an evolution from safety and functionality to safety, functionality, and beauty in clean design. Thank you for your loyal service over the years, Walter Clements and Louis Cabrera... You're the BEST! More
by Volvo Devotee
Employees Worked With
Walt Clements, Luis Cabrera
October 19, 2015
Horrible service department. Our v70 was under warranty so we had to use the dealer. 5 times it was services at this location and Walt was rude and talked to us like we did not u Our v70 was under warranty so we had to use the dealer. 5 times it was services at this location and Walt was rude and talked to us like we did not understand a thing about cars or service. Every single time we had to take the car back to have the jobs that were said to be done completed as they were not. This last time they tried to say a gasket was not covered so we owed 200+ out of pocket for the repair. This was also a lie the temp sensor came as a complete set ( sensor,tstat,& housing). Well the short of it they billed the warranty company for the complete housing and just used the sensor instead of the complete set. (And billed labor for the complete repair). The engine light came back on and my wife is furious and goes back up and gets the run around once again and they have no idea where the part they charged for is and they said they can fit us in Friday to do the job right..... What a joke and I hope no one should be treated like this by a dealership or any professional business. More
by No ethics
Employees Worked With
Adam Rew, Walt Clements
April 26, 2014
Great sales experience, horrible service experience. In 2011, my wife and I bought a new Volvo at Annapolis Volvo. We had seen the car we liked at the car show in DC, and liked the idea of getting a pr In 2011, my wife and I bought a new Volvo at Annapolis Volvo. We had seen the car we liked at the car show in DC, and liked the idea of getting a premium European vehicle without the Mercedes BMW price tag. We had the best sales experience of any new car purchase we had ever made (in the last 25 years, I've bought 12 new cars and a couple of used ones). Unfortunately, that's where the good experience ended. Without going into a long and drawn out story about our service issues over the past three years, I'll just say that I believe every negative thing that I've read on this site about others' experiences because the same common thread exists and it matches with our experience. That common thread is incompetence, coupled with BS in order to increase profit in the service department by any means necessary while making the least possible effort to take care of the customer and the customer's vehicle. We always felt that we were being sold unnecessary services while nothing was done to resolve actual problems. To make a long story short, we traded in the car that we really liked last month for a different brand just so that we don't have to deal with Annapolis Volvo's service department ever again. More
by net78
Employees Worked With
Adam Rew, Jeff Tarbet
April 16, 2014
BOGUS I made an appointment with the service center at Annapolis Volvo to fix my off track passenger side window. I waited in the waiting area for approxima I made an appointment with the service center at Annapolis Volvo to fix my off track passenger side window. I waited in the waiting area for approximately 2.5 hours. When my vehicle was ready, I was informed that I had to pay 265.00. The individual whom rendered the bill stated that the charge came with an explanation. I was absolutely livid...265 for an off track window???!!!!!!!!!!!!!!!!!! It was explained to me that I was only charged for the service at a rate of 130.00 an hour because they had to remove the door to find out what was wrong. And that this service could not actually be covered under my warranty because nothing was "broken". I thought that this entire scenario was outrageous, seeing as that I was never quoted prior to the work being done! I would have appreciated the courtesy to decide if I wanted the work to be done at that time. I was blindsided and felt neglected. I am very displeased and hope that not I or anyone else experience this! I will be looking elsewhere to render maintenance to my vehicle. More
by ewilker
Employees Worked With
unsure
