Volunteer Chevrolet - Service Center

Have a very nice Chevy S10 4x4 4.3 . 2000. Went to get service and told to old to work on. DO NOT BUY A CHEVY !!! WHEN IT GETS AND NEEDS SERVICE THEY WANT YOU TO BUY A NEW ONE . DO NOT RECOMMEND THIS DEAL service and told to old to work on. DO NOT BUY A CHEVY !!! WHEN IT GETS AND NEEDS SERVICE THEY WANT YOU TO BUY A NEW ONE . DO NOT RECOMMEND THIS DEALER Ship!!!! Out of state and can't get my Chevy worked on broke down now by Chevy what is wrong with that picture????? More

Top Notch all around! I rarely post reviews but feel compelled to do so regarding Volunteer Chevrolet’s service department. The reason I’m posting this review at this time I rarely post reviews but feel compelled to do so regarding Volunteer Chevrolet’s service department. The reason I’m posting this review at this time is that I heard some folks were complaining about the length of time Volunteer was taking to repair their vehicles. In truth, it took over a month for Volunteer to start working on my truck but, as opposed to getting angry, I became curious as to why. I started paying attention to the news and learned 50,000 Chevrolet auto union workers went on strike 9-16-19 so were unable to supply their dealerships with parts because they were busy picketing, as opposed to working. Consequently, it should be a no-brainer that no one can repair a vehicle without parts. I suspect Chevy mechanics and staff everywhere across the Nation were more than frustrated during this troublesome time. Back in 2000 I bought a brand-new Chevy S-10 4x4 ZR-2 pickup truck right off the showroom floor. I love it now as much as I did then. For 20 years only ‘Volunteer’ mechanics have worked on my truck and, no matter what the problem was, they never failed to fix it. The service manager, Paul, is a tremendous asset to this company. His coordination efforts are top-notch, as are his ‘people’ skills. Both of Paul’s qualities serve Chevy well. Under normal circumstances Paul has always scheduled my vehicle for repairs in a very efficient and timely manner. During the ‘strike’ he did his best to keep me hopeful that it would end soon. The parts department has consistently gone above and beyond to find obscure parts for my now vintage truck. I understand Steve in the parts department is relatively new on the job but has already provided me with exceptional service. He seems to be very organized and has extensive knowledge as to parts for even older models and, to me, this is everything when it comes to the needs of my old truck. Fortunately, some of Volunteer’s mechanics have the knack and know-how to work on older vehicles. It seems Ricky is one of those specialists and I really appreciate his having the knowledge and skill required to do the job. His skills are becoming rarer and rarer to find in this technological day and age and Chevy is lucky to have snagged him. The strike was officially over 10-25-19 so Chevy is back to repairing vehicles. Volunteer Chevrolet has always done right by me and my truck and I’m certain there are a lot of other satisfied customers out there who feel the same. I give Volunteer the highest ‘star’ rating possible. 5+ More

Technitian installed parts wrong left suspension bolts loose This dealership service left vital bolts to suspension loose and installed parts upside down creating a very dangerous condition which almost cost man This dealership service left vital bolts to suspension loose and installed parts upside down creating a very dangerous condition which almost cost many lives due to a tire blowout and extreme vehicle vibrations at speeds above 30mph. This caused damages to the vehicle in excess of $3,000. More

Customer Service at its Worst Needed a/c repair and after spending over $800 was told the rear a/c line needed replacing and was on back order, an additional $800+ estimated cost. Needed a/c repair and after spending over $800 was told the rear a/c line needed replacing and was on back order, an additional $800+ estimated cost. After calling back on 3 separate occasions during a month long time frame, was told we will call you when it comes in. Now, over 2 months later, no call back, summer is over, and still no a/c. Really don't have anything positive to say other than, your just another number, really don't care about you attitude by service mgr, don't call us we'll call you, etc...No wonder people don't like dealerships, especially Volunteer Chevrolet in Sevierville, TN. Your hometown I don't give a flip about you or your car attitude. Since the ownership change this dealership is simply horrible, and it shows. Now I need a new engine, but promise i'll go to a Knoxville Dealership to get it replaced, and they will ask why I came there when Volunteer is only 2 miles from my house... More

A great experience with a hometown feel From servicing all of my family's vehicles to the 6 vehicles purchased from us the service has always been excellent. I'm always greeted with smiling From servicing all of my family's vehicles to the 6 vehicles purchased from us the service has always been excellent. I'm always greeted with smiling faces and feel appreciated. More

I have been using GM dealerships since 1962 , you are the be st I have used also retired from GM and been using yoI u since 2001. keep up the good work st I have used also retired from GM and been using yoI u since 2001. keep up the good work More

Why Make an Appointment? I had an appointment for service. When I brought my car in I was told there would be a two hour wait. When I asked why the wait, the service guy jus I had an appointment for service. When I brought my car in I was told there would be a two hour wait. When I asked why the wait, the service guy just looked at me with a blank look on his face and said - 'Well, it is raining...'. With my 9:30 a.m. appointment, my car was not finished until late afternoon. I had to call and see if my car was done - no call from the service department. I noticed they were taking 'walk-ins' before customers with appointments. What's the point of making an appointment? They did a good job, but did not honor the appointment time. More

Door lock problem after battery change. Our car developed a problem with the door locks. Two parts had to be replaced but were not in stock. The dealership was very kind and offered to get Our car developed a problem with the door locks. Two parts had to be replaced but were not in stock. The dealership was very kind and offered to get us something to drive or put ours back together to use until the parts came in. When the parts arrived, we dropped off the car and they called and had back to us by lunch, as promised. Great job. More

Horrible Service Stopped because of a check engine light and they said there service department was closed and they told me to find a different dealer. Guy in a top ha Stopped because of a check engine light and they said there service department was closed and they told me to find a different dealer. Guy in a top hat told the other employee not to help me. Amazing how little they care since I didn't buy my car there. Thought Chevrolet was a company that cared about family. My wife also saw the sales associate talking about me when I went in the dealership. Sorry service from all employees. Guses that was why there was no potential customers in the parking lot. More