Volunteer Auto Group

By far the best experience we've ever had. All the gentleman at the Maryville location were awesome, Especially Barbee and Dan. Barbee is down to earth listens to what you need/want and takes All the gentleman at the Maryville location were awesome, Especially Barbee and Dan. Barbee is down to earth listens to what you need/want and takes you from there. Showed us options after discussing our money flexibility so we knew up front what we could look at comfortably. For us that meant alot, two of our potential vehicles were at the Knoxville location Barbee sent us with Dan and allowed us to test drive another potential there once we got to the Knox location Dan was awesome kept us informed held conversation with our son and helped us test drive the others vehicles and we brought back our dream car (each location works with each other like a seamless team ,that was awesome to see no competition just teamwork) where Barbee worked us the deal of our lives . After that experience we will never buy another car anywhere else , we are Vol Auto for life !! More

We purchased a gorgeous jeep here. .. or so we thought... put down the deposit, did all the paperwork, paid the ridiculous amount of insurance to get it insured on a Saturday to drive i .. or so we thought... put down the deposit, did all the paperwork, paid the ridiculous amount of insurance to get it insured on a Saturday to drive it off the lot with their insurance company they recommend to fall in love with the jeep. Got a call a week in a half later that some paperwork had some mistakes on it and needed to come in to fix it, asked if it would affect anything and were explicitly told no not at all. We got there to "sign the extra paperwork" and were told they had to take the jeep back because of a bank error it we didnt qualify... Two weeks?? it took the bank two weeks to figure that out?? Red flag number one, then the "sales manager" told us that maybe he would be able to get our deposit back... we are still waiting on that check yet they had to have that in hand to drive off with the vehicle. Come to find out, from THEIR salesman the reason they took the jeep back was the person who had traded it in who we were told repeatedly was a wife of one of the managers and that's why the car was so clean that her financing had fallen through....... how is that my problem? why was the car on the lot for sale if it wasnt really for sale? and why were we lied to about the circumstances ... repeatedly. Now we have been told by the finance company that the car lot told them they had forgotten a few things and instead of sending them in they were just cancelling the contract... CAN YOU SAY REEKS OF FRAUD!?!?!?!?!?!?!?!? DO NOT PURCHASE A CAR FROM THESE PEOPLE More

Terrible, absolutely terrible. I would drive 900 miles elsewhere with ease to go buy a car over this place. whatever management is running this gong show should be ashamed. i went I would drive 900 miles elsewhere with ease to go buy a car over this place. whatever management is running this gong show should be ashamed. i went in and spoke with bill i think then austin then some other dude couldnt tell u who. these dudes blew up my phone even after i told them i was coming. and then continues to call me and text me from all sorts of numbers. i got there and left within 40 mins because place was a complete mess. total chaos. sales dudes talking crap about other employees and complaining on the side instead of helping me or the other 2 woman that were there. we left. wont be back. what a cluster eff. hard pass. buncha boy kids up in here man. management clearly doesnt care. trust me, go elsewhere. like i mentioned 900 miles elsewhere is better. this place will flop without a Doubt just like the last name, hepperly. dont b confused guys. same clown show. More

Wonderful place to buy a vehicle ask for Franklin hes amazing! Best experience ever buying my car. No pressure friendly staff! Definitely will buy from them again! amazing! Best experience ever buying my car. No pressure friendly staff! Definitely will buy from them again! More

Their lot was so crowded with vehicles you couldn’t even open car doors let alone get one out to have test driven. The quality of cars was poor for the price being asked for the vehicles. Sales staff were u open car doors let alone get one out to have test driven. The quality of cars was poor for the price being asked for the vehicles. Sales staff were unimpressive and lacked professionalism, covered in tattoos and piercings. Not who I want to buy a car from. Needless to say I wasn’t impressed. The lactation I visited was the Lenoir City location. But it was my first and last. More

Don't waste your time. Terrible customer service and talking car salesman nonsense without even listening to your needs and concerns. Go to Whitehead Auto Sales. Andy Whitehead was fair, direct and help talking car salesman nonsense without even listening to your needs and concerns. Go to Whitehead Auto Sales. Andy Whitehead was fair, direct and helpful throughout the short and painless process. Making the car buying experience a wonderful experience. More

Poor Communication & Kept Deposit After test driving one of their cars, my wife placed a $500 deposit on the car after being pressured by the salesman that "other people were intereste After test driving one of their cars, my wife placed a $500 deposit on the car after being pressured by the salesman that "other people were interested in the car". The following day she discovered that our low interest rate auto loan required she purchase a 1 year newer vehicle than the one she drove and placed a deposit on. After explaining the situation to the salesman and the sales manager, the sales manager indicated he would need to ask the general manager and would call me back. After 7 hours of not getting a call back from the sales manager, I called the dealership back. I was told the sales manager was busy and would call me back. As I suspected, by the time the dealership closed, I never received a call back. I cannot believe they would keep my wife's deposit due to an honest mistake on her part, and really cannot believe they did not have the courtesy of returning my phone calls! I suggest using other car dealers in the Maryville/Knoxville TN area. There are many more who have lower prices for comparable vehicles and have MUCH BETTER customer service! STAY FAR AWAY FROM THIS DEALERSHIP!! More