Volunteer Auto Group

Bought Jeep in 2020, when i signed paperwork, i didn't notice it was $2000 more than agreed price, when i ask , was told it was for extended warranty. It was after i went Credit Union that financed it tha notice it was $2000 more than agreed price, when i ask , was told it was for extended warranty. It was after i went Credit Union that financed it that the error was caught. Went back the next day to get my truck that i traded in , They said, Oh ,we have already sold it. So i decided to just keep warranty ang jeep. Then 2 years later ,I keep getting calls from one sales person after another wanting to sell me a truck. It was Volunteer Auto Group,i ask them to quit calling , but its like a telemarketing scam group, Call after call. Still hadnt made the connection that it was same address as Hepperlys in Maryville. looked up owner, guess what , Its owner is Steve Herrerly, got to looking at the number of lawsuits Hepperlys had, guess they changed the name hoping no one would know what a crappy car lot and the 1 star reviews. Don't dare give them your name or phone number,and cover your tag if if you go on to their lot, if you don't buy , be prepared for the calls to star rolling in continually ,trying to sell you a car. More

Worst place ever ! They ran our credit so many times to try to find us a vehicle . We ended up purchasing a vehicle that we had to return the same day because their ser They ran our credit so many times to try to find us a vehicle . We ended up purchasing a vehicle that we had to return the same day because their service department didn't report the issues that were wrong with the vehicle . We were also told to " take out a payday loan" , so that we can have more of a down payment . These salesman here have absolutely no clue how to deal with customers . We were told we wouldn't be able to get into a SUV with the payment we wanted and the down payment we had . After returning the vehicle we went to a different dealership and ended up in a beautiful SUV with a really nice payment in less than 15 min . I'm still receiving letters from auto loan places because they ran our credit over 20 times . DO NOT GO HERE !!! More

Donnie Lockett got me from walking to riding I the space of 9 hours. Donnie you rock of 9 hours. Donnie you rock More

Rob lane is the best Car Salesman around he got me approved! Go see him so he can get you into a Car !! approved! Go see him so he can get you into a Car !! More

This place is garbage. Sold my 20 year old daughter and her bf with no license a car. 5 months later the engine seized up and no longer works. Financed with a 29% interest Sold my 20 year old daughter and her bf with no license a car. 5 months later the engine seized up and no longer works. Financed with a 29% interest rate. This is just summing the experience up. They also didn’t even let her pick the car. Granted she did this without my knowledge but taking advantage of kids like this? Pathetic. GARBAGE PLACE. More

The salesman was great, listened to my needs. I recommend him finding a more honorable car lot to work for. He is too good for them and they don’t deserve him. Now for the car lot themselves, I recommend him finding a more honorable car lot to work for. He is too good for them and they don’t deserve him. Now for the car lot themselves, I do not recommend. My suv broke down within 7 days. Had to pay $130 to get it towed to the closest shop, then when they were informed Monday morning that it was in the shop, they agreed to cover the cost to fix it. Then claimed that they didn’t give the shop permission to fix it, that they would rather tow it 1.5hrs away to fix themselves…. Somehow it’s my fault the shop fixed it after they told them they would cover it? And now will only cover $700 of the $1300 needed to get it out of the shop. They did not stand true to their word and completely lied to my face when they said they take care of their customers. They lied to me when they said they would cover the cost to fix it. I have the messages to prove it. And to top it all off, the “e price” is just $1,000 off, but they acted like it was a “military” discount. No need to lie about a discount. More

Go see Gary Dunlap he was great he got me a deal on my new truck he treated me like he knew me all his life he was great new truck he treated me like he knew me all his life he was great More

Went to look at a 22 civic in July of 2023. Talked with salesperson named Josh on phone and text. Josh told us the price was negotiable so we drove 2 hours to test drive. Loved the car and Talked with salesperson named Josh on phone and text. Josh told us the price was negotiable so we drove 2 hours to test drive. Loved the car and was ready to buy at fair price. KellyBB price $27k-29k. JDPower price $28k-30k. Volunteer auto price was $34500. No negotiations. Asked them to help me understand how the car was worth that price. No explanation. Pay that or leave. Waste of my time. Don't expect a reasonable a price from this dealership. More

By far the best experience we've ever had. All the gentleman at the Maryville location were awesome, Especially Barbee and Dan. Barbee is down to earth listens to what you need/want and takes All the gentleman at the Maryville location were awesome, Especially Barbee and Dan. Barbee is down to earth listens to what you need/want and takes you from there. Showed us options after discussing our money flexibility so we knew up front what we could look at comfortably. For us that meant alot, two of our potential vehicles were at the Knoxville location Barbee sent us with Dan and allowed us to test drive another potential there once we got to the Knox location Dan was awesome kept us informed held conversation with our son and helped us test drive the others vehicles and we brought back our dream car (each location works with each other like a seamless team ,that was awesome to see no competition just teamwork) where Barbee worked us the deal of our lives . After that experience we will never buy another car anywhere else , we are Vol Auto for life !! More

We purchased a gorgeous jeep here. .. or so we thought... put down the deposit, did all the paperwork, paid the ridiculous amount of insurance to get it insured on a Saturday to drive i .. or so we thought... put down the deposit, did all the paperwork, paid the ridiculous amount of insurance to get it insured on a Saturday to drive it off the lot with their insurance company they recommend to fall in love with the jeep. Got a call a week in a half later that some paperwork had some mistakes on it and needed to come in to fix it, asked if it would affect anything and were explicitly told no not at all. We got there to "sign the extra paperwork" and were told they had to take the jeep back because of a bank error it we didnt qualify... Two weeks?? it took the bank two weeks to figure that out?? Red flag number one, then the "sales manager" told us that maybe he would be able to get our deposit back... we are still waiting on that check yet they had to have that in hand to drive off with the vehicle. Come to find out, from THEIR salesman the reason they took the jeep back was the person who had traded it in who we were told repeatedly was a wife of one of the managers and that's why the car was so clean that her financing had fallen through....... how is that my problem? why was the car on the lot for sale if it wasnt really for sale? and why were we lied to about the circumstances ... repeatedly. Now we have been told by the finance company that the car lot told them they had forgotten a few things and instead of sending them in they were just cancelling the contract... CAN YOU SAY REEKS OF FRAUD!?!?!?!?!?!?!?!? DO NOT PURCHASE A CAR FROM THESE PEOPLE More