Atlantic Volkswagen - Service Center

came in without an appointment and was taken care of quickly. service staff was very friendly and knew my car. got my oil changed and a free car wash doesn't get any better than this quickly. service staff was very friendly and knew my car. got my oil changed and a free car wash doesn't get any better than this More

Atlantic VW provides excellent customer service with a very professional, friendly and competent staff. Plus the place is immaculate and they refill your windshield wiper fluid free, every time, LOL. Ku very professional, friendly and competent staff. Plus the place is immaculate and they refill your windshield wiper fluid free, every time, LOL. Kudos to Sean, Jim, Juan and Janos! I would recommend them highly. More

This has been the worst nightmare I could ever imagine. The first time I brought my car, which is under warranty, here they did not resolve my issues. Not to mention I was quoted $57 for an oil change, inc The first time I brought my car, which is under warranty, here they did not resolve my issues. Not to mention I was quoted $57 for an oil change, including tax, until it was time to pay. I dealt with Joe, the assistant manager, and he tried to charge me about $20 more. I argued with him, and presented a coupon for 20% off which showed no limitations, and he gave me a hard time about taking that as well. He explained that he would be under service cost if he took it, etc. That is NOT my problem. He finally took my coupon and said that it was time for him to leave and he's not going to argue with me. Needless to say, I never wanted to come to this place again. Two days after I got my car back from them, my check engine light illuminated. My transmission also started acting up again, which was an initial complaint. At this point I contacted VW customer care and escalated up to the executive manager, who was very helpful. I ended up having to come back here and who other than Joe was the only one available in the service office. I asked for the manager right away. When joe saw him come in, he took him outside for a second to speak to him. I knew right away this was going to be a pain in my rear. So I explained to the service manager, Juan Carlos, that I needed to have x y and z repaired and they should have been repaired last week and I needed to leave here by 11:30 am to get to work. They took my car in and began to look at it. He said they don't give loaner vehicles for CPO cars...yet last week they gave me one without an issue. It is now 1pm and I am late for work. I was told that VW will pay for my hertz rental and there wouldn't be any cost to me. Juan said they just need my credit card to put on file but it wouldn't be charged. Two hours later my rental isn't here, so I finally called myself. There is a $200 refundable deposit that I have to put down. That's not happening. This is complete bull. Why should I have to pay anything out of pocket when I'm already being inconvenienced??? Earlier on when I asked for the hertz number from Juan, he refused to give it to me at first, then finally gave it up. He said, "you got us in trouble, and you're very pushy. We don't like pushy people." This guy is a complete you know what. I was completely appalled that he would speak to anyone like that, let alone a customer. Now I have to wait 2 more hours until ONE problem on my car is done, which will make me even later to work. I called VW back and they told me the dealer refused to give me a courtesy car. Don't ever come here, these people are very nasty, and scammers. I'm afraid to even have them work on my car at this point. If it wasn't in pieces already I would've taken it a long time ago. I'm disgusted to even be sitting in here right now. Stay away!!! More

Best service center around! Everyone is so helpful and easy going. They’re very knowledgeable and have the car in and out quickly. The pricing is fair and I know my car is in good hands. I also purchas easy going. They’re very knowledgeable and have the car in and out quickly. The pricing is fair and I know my car is in good hands. I also purchased my VW from this dealership in June 2013 at a great price, everyone was so easy to work with and things just get done smoothly, with no stress. I can’t wait to buy my next VW and I will be going back to Atlantic VW! More

Service Team is the Best! They are always friendly, resolve everything and explain, the Service Team is so good our entire family goes to the West Islip location! resolve everything and explain, the Service Team is so good our entire family goes to the West Islip location! More

Pleasant staff, easy wait...I was out of the dealership sooner than I anticipated...all work performed on my vehicle was explained to me with great detail, i was also able to schedule a service for my seco sooner than I anticipated...all work performed on my vehicle was explained to me with great detail, i was also able to schedule a service for my second car while I was there which saved me time... keep up the goodwork Atlantic Volkeswagen More

My experience was wonderful, from the first phone call to picking up my vehicle. I work a 9-5 and don't have the time to go after work hours, so it is super convenient that Atlantic Volkswagen has a shuttle picking up my vehicle. I work a 9-5 and don't have the time to go after work hours, so it is super convenient that Atlantic Volkswagen has a shuttle service that can pick me up and drop me off to and from work while my car is being serviced. And they are incredibly fast with service too. I have always had my car ready and raring by lunchtime. The staff is incredibly friendly and well-mannered and understood my needs and explained things that I didn't truly understand(like what a bubble in your tire is). Also, both drivers were great, though I cannot remember the other drivers name! They kept light conversation going the entire time and made me feel comfortable for the trips back and forth from work. Smiles all around in the service department and that's rare now adays! I will definitely continue servicing my vehicle with Atlantic Volkswagen and letting others know about the great experiences. More

Atlantic VW in West Islip is a well kept dealership with many friendly staff members. The Service is really great, Sean, Joe, and Pablo are great people to work with when your car needs work. Highly recom many friendly staff members. The Service is really great, Sean, Joe, and Pablo are great people to work with when your car needs work. Highly recommended! More

I can't say enough about this dealership and its service department. I bought my Volkswagon Eos there last year and have brought it there twice for routine service and inspection. From the moment I service department. I bought my Volkswagon Eos there last year and have brought it there twice for routine service and inspection. From the moment I drive in Sean is there to check in my car, tell me exactly what will be done and how long it will be. Wile waiting, he even updates me as to how it's going and to ask if I need anything while waiting. The car is returned clean and trouble free. Sean is an excellent reflection of the quality received at Atlantic. More

While my 2006 vehicle was not bought at Atlantic, this is where my car gets serviced by choice. I highly recommend working with Sean! There are a number of other VW dealerships closer to home (Manhattan) b where my car gets serviced by choice. I highly recommend working with Sean! There are a number of other VW dealerships closer to home (Manhattan) but I have always found Atlantic to be fair, honest and very courteous. It also helps that I work in the West Islip area so it is not inconvenient. More