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110 Reviews of Atlantic Volkswagen - Service Center
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November 06, 2017
Service dept I had an unscheduled appt for a sensor to be checked and asked about the possibility of getting an oil change and inspection done as well. I was told I had an unscheduled appt for a sensor to be checked and asked about the possibility of getting an oil change and inspection done as well. I was told that it would be no problem. The staff was extremely helpful and courteous and I was very pleased. More
by Jetta Fan
Employees Worked With
Justin Himes, Joe Romano
November 04, 2017
Good dealer I bought my GTI new at Atlantic VW. All issues i’ve had over the last 3 years have been dealt with fairly and timely. The service department has been I bought my GTI new at Atlantic VW. All issues i’ve had over the last 3 years have been dealt with fairly and timely. The service department has been great. More
by Aamed
Employees Worked With
John Judan
August 25, 2017
Pleasant I took my vehicle to this dealer for repair of a flat tire. I had bought my vehicle from this dealer approximately one year ago. Initially when I call I took my vehicle to this dealer for repair of a flat tire. I had bought my vehicle from this dealer approximately one year ago. Initially when I called the service department I was told they could not provide me with a loaner car and I would have to arrange for a rental car myself. This was very distressing news as I am a home care nurse and am therefore dependent on my vehicle. However, when I reached the dealer the serviceman who assisted me, John, immediately set me up with a loaner car. John was excellent about keeping me up to date about the repairs. John was polite, helpful, and understanding. John he made what could have been a very bad experience a pleasant one. More
by Leyrer
Employees Worked With
John Judan
April 12, 2017
Great Service Manager Took my 2016 Jetta in for Service the other day. I'm always greeted by Joe Romano, The service manager with a big friendly smile. He always goes out Took my 2016 Jetta in for Service the other day. I'm always greeted by Joe Romano, The service manager with a big friendly smile. He always goes out of his way to make sure all my needs are met and that extra mile to make sure I am satisfied. It is an absolute pleasure to deal with this service dept. And a big shout out to Paul Hart, the sales manager for honoring a coupon that was no longer accepted. Again, couldn't be happier with these guys at Atlantic VW. This is the reason I keep coming back !! More
by johnlo
Employees Worked With
Paul Hart, Joe Romano
January 25, 2017
They are great . I really like bringing in my car at Atlantic Volkswagen they are very professional over there and the work is excellent every time I leave I never h I really like bringing in my car at Atlantic Volkswagen they are very professional over there and the work is excellent every time I leave I never have to bring my car back until the next inspection . More
by Feedx
Employees Worked With
Joseph Romano
January 04, 2017
EMERGENCY LAST MINUTE REPAIR I HIT A POTHOLE ON MY WAY HOME FROM WORK ON A SUNDAY NIGHT - BLEW OUT MY TIRE - BENT MY RIM - MY CAR WAS UNDRIVEABLE - I CALLED JOE ROMANO THE SERVICE I HIT A POTHOLE ON MY WAY HOME FROM WORK ON A SUNDAY NIGHT - BLEW OUT MY TIRE - BENT MY RIM - MY CAR WAS UNDRIVEABLE - I CALLED JOE ROMANO THE SERVICE MANAGER EARLY THE NEXT DAY - HE HAD ME TOW IN MY 2014 VW GTI ON A BUSY MONDAY MORNING - WITHOUT AN APPOINTMENT - WORKED ON MY CAR RIGHT AWAY - DROVE ME TO WORK IN OAKDALE - PICKED ME UP WHEN MY CAR WAS READY - THEY WASHED AND VACUUMED MY CAR - THEY EVEN INVITED ME TO SHARE THEIR HOLIDAY LUNCH THAT DAY - THEY ALWAYS MAKE ME FEEL WELCOME WHENEVER I GO THERE - ATLANTIC VOLKSWAGEN IS THE BEST VW SERVICE CENTER ON LONG ISLAND More
by BUBBLES
Employees Worked With
JOE ROMANO
September 28, 2015
NEW FACES and now BAD service after 3 years of being a custo We purchased a 2012 VW TDi Passat 3 years ago new and overall was a great experience. We serviced the vehicle with Joe, Sean and Pablo at the dealers We purchased a 2012 VW TDi Passat 3 years ago new and overall was a great experience. We serviced the vehicle with Joe, Sean and Pablo at the dealership without any issues other than someone taking our car manual, which could have been the car wash that they give coupons for. Our last visit for 80,000 mile service seemed to begin as usual other than new faces in the Service department. They also offered a free car was there if we wanted to wait 20 minutes. They typically give us a coupon for a free wash down the road. We decided to wait the extra 20 minutes. The service did not take longer than usual. What I noticed was that the rep did not go over what was done on the vehicle as usual or mention the next service. They normally do this. I paid, put my kids in the car, and upon sitting in the driver seat I noticed black grease on the seat and then on door panels. I wash and vacuum my car every week normally so I am observant of the condition of the vehicle on a regular basis. Then was the BO smell in the car that took 2 days to go away or get used to ;) Lastly, we always get a follow up survey via email which we still have never received months later. Now that VW is in the news for multiple shady issues I decided to write my own surveys/reviews online. We purchased this car because of the great safety rating in 2012 and the excellent gas mileage, now it's likely that the airbags do not work, and no way to know until a crash, the crash video clearly shows the dummy missing the airbag and hitting the dashboard, so if it even goes off it may do nothing, and the gas mileage now is at the very very best 40mpg all highway with no A/C. Still good, but there is no way possible you're getting more than 800 miles per tank. We plan to join a class action or sue them personally and/or demand they buy back our car for what we still owe. Very disappointed VW customer. More
by pertewfam
Employees Worked With
Joe, Sean, Pablo
June 25, 2015
Worst Experience ever Dealership dented the car door and wouldn't cover the damage which was caused during service. They had no camera proof that it didn't happen and left Dealership dented the car door and wouldn't cover the damage which was caused during service. They had no camera proof that it didn't happen and left fingerprints all over the door. The service manager was the rudest person I have ever came across and tried to give me the runaround. The service technicians are obviously under trained and should not be working on 30 Thousand dollar cars. Even a tire change seems to be too difficult for them. I would trust my 15 year old cousin more with changing oil or a wheel than them. It's very sad that dealerships such as this one are so bad at what they do. You had one job. More
by mikmk6
Employees Worked With
Juan Carlos
October 12, 2013
My Passat needed service under warranty. Had to have my car towed (starter went bad). The service team was very responsive in getting back to me early AM to fit me in for a service call. Met Shawn Munro ov car towed (starter went bad). The service team was very responsive in getting back to me early AM to fit me in for a service call. Met Shawn Munro over there...he was just great...very helpful and got me squared away in no time..gave me a ride back to my home too! I was very happy with the experience! Thanks Shawn and Thanks Atlantic!!!!! More
by DaveyBoy
Employees Worked With
Shawn
October 05, 2013
These guys are awesome! Courteous, professional, proficient and efficient. I was greeted by Pedro who conducted an overview of my Jetta. Sean in the service office made sure I was being taken care o proficient and efficient. I was greeted by Pedro who conducted an overview of my Jetta. Sean in the service office made sure I was being taken care of - even offered me a donut and coffee! Joe handled all my paperwork and made sure he answered any and all questions with regard to the servicing process with regard to my NY State inspection. THANK YOU AGAIN! More
by Nightbird3
Employees Worked With
Pedro, Sean, and Joe in Service
