Atlantic Volkswagen - Service Center

Dropped my vehicle off to be serviced due to check engine light being on the vehicle. Mind me a purchased? It less than 3 months prior was sold and extended warranty and it was told after they looked at the light being on the vehicle. Mind me a purchased? It less than 3 months prior was sold and extended warranty and it was told after they looked at the car that it was just a battery and that the extended warranty would not cover the diagnostics of $199 due to the lack of communication of Joe the service manager I had to pay $199 on top of a battery that they charged me $300 for I would stay clear of this dealership. They are very dishonest and very nasty. They contacted me that my vehicle is ready. I went down there, paid for the service and it took them over 25 minutes to get the keys to the car and bring my car around to the front and the service employee got nasty and told us to bring the car to toyota mind me. We bought the car at the Volkswagen dealer 3 months prior More

DO NOT SERVICE YOUR CAR HERE! Please do not take your car to the VW in West Islip, it’s a waste of your time and money. I’ve been there four times and each time , sometimes else was wrong. The last time it to the VW in West Islip, it’s a waste of your time and money. I’ve been there four times and each time , sometimes else was wrong. The last time it was wiring issues (which I didn’t know was covered by my extended warranty ) Nick told me that they didn’t have that information in the system. Hey, if you are reading this, any dealership can look up your information and warranty, just have them call the dealership you purchased your guarantee from. Anyways, I took my car because my engine light came on again after taking it there for the same reason 2 months ago, Nick helped me, and I’ve dealt with him twice and although he seems nice and approachable , he didn’t even know what parts my car needed or the information told from the mechanics. In my last visit, I have pictures where my car sat there for three hours before they even looked at it and once looked , it took around 20 mins for them to put a machine and diagnosed my car. Four hours later, of course they needed more time to diagnose my car and they didn’t know what the issues was. Nick never asked to help me in regards to my extended warranty , the manager who was there, never intervine to ask or help me with my issues to with my car. Please, please, please, if you do not know about cars , you will get scammed here! Went to another dealership; and my warranty was able to cover all the work that West Islip said it couldn’t cover. In addition, their diagnosis on my car was way off and irrelevant to what it really had. Again, don’t be fooled or scammed by these employers. More

WORKED WITH JOE ROMANO THE SEVICE MANAGER AT VW OF WEST ISLIP - NEEDED NEW BRAKES AND ROTORS - ALSO NEEDED TO HAVE A CHECK ENGINE LIGHT DIAGNOSED AND WAS DUE FOR AN OIL CHANGE - THE PART NEEDED TO CORRECT ISLIP - NEEDED NEW BRAKES AND ROTORS - ALSO NEEDED TO HAVE A CHECK ENGINE LIGHT DIAGNOSED AND WAS DUE FOR AN OIL CHANGE - THE PART NEEDED TO CORRECT THE CHECK ENGINE ISSUE WAS NOT READILY AVAILABLE - JOE WAS ABLE TO PROVIDE ME WITH A BRAND NEW VW LOANER CAR FOR A WEEK WHILE THEY WAITED FOR THE PART TO ARRIVE AND HAD THE SHOP FOREMAN HANDLE THE COMPLICATED ENGINE DIAGNOSIS AND REPAIR - NOW MY CAR IS DRIVING LIKE BRAND NEW AGAIN - THANKS JOE - THANKS VW OF ISLIP SERVICE More

Bought a vehicle there recently and have had a minor issue w it and am now bringing it back for the 3rd time in as many weeks. Mechanics must be inept. Haven’t been offered as little as a free oil issue w it and am now bringing it back for the 3rd time in as many weeks. Mechanics must be inept. Haven’t been offered as little as a free oil change for the hours of inconvenience I’ve gone through. (I wouldn’t trust them to do a simple oil change anyway) Used car sales manager never returned my multiple calls either More

A friendly and courteous greeting on receipt of my vehicle. Service was prompt with an update of the progress of the repair work whilst I waited in a very comfortable environment. My experience con vehicle. Service was prompt with an update of the progress of the repair work whilst I waited in a very comfortable environment. My experience convinced me Nick, and presumably other staff at this outlet, are well schooled in the art of dispensing service with customer satisfaction as the main theme. More

Stay away:Leased a car from them and was told by sales person that my disposition fee will be waived cause they own other make car dealership and not to worry and 5 months later I received a bill for it,d person that my disposition fee will be waived cause they own other make car dealership and not to worry and 5 months later I received a bill for it,dealer refused to pay for it More

exremely efficient, quick and professional service Easily and quickly booked appointment for oil change and state inspection online, and was greeted by VW employee upon arrival, who made the process qu Easily and quickly booked appointment for oil change and state inspection online, and was greeted by VW employee upon arrival, who made the process quick and painless. Very satisfied with the level of service provided. More

Mr.guidi very nice told me all that the car needed during service..but on way home car smoked from oil on manifold ..left after service..🙁 service..but on way home car smoked from oil on manifold ..left after service..🙁 More

Excellent employees Very nice people, they have a very good understanding of the car service and maintenance. They answered all my questions. I appreciate a lot that the Very nice people, they have a very good understanding of the car service and maintenance. They answered all my questions. I appreciate a lot that they were working 3 days a week to fulfill the necessities of VW owners. Thanks Service/Maintenance department!!! you got a 10+ More

great service all the time i have gone here multiple times with my volkswagen. they are very pleasant and i do not feel they are trying to get one over on me. they do the right i have gone here multiple times with my volkswagen. they are very pleasant and i do not feel they are trying to get one over on me. they do the right thing. More