Volkswagen of Warner Robins - Service Center

Service Department Competence I took a car to them that was running rough, misfire codes that I couldn't fix. They charged me $625 to remove the intake and then declare the car ne I took a car to them that was running rough, misfire codes that I couldn't fix. They charged me $625 to remove the intake and then declare the car needed a new engine and that would run over $9,000. Obviously, I declined and picked up the car. Some internet research, a few new tools, and I narrowed it down to a valve. Took it to a local guy and $2,200 later and a head job, it's as good as new. Save your time and money and skip the service department. $625 for nothing and not to recognize the motor as repairable is reason enough to steer clear. Everyone was nice, so I guess that's something. More

Rescued us and wouldn’t allow us to pay We were headed from Ohio to Florida and hit a plastic barrel on the highway, which knocked out our VW’s front sensors and lit up our instrument cluste We were headed from Ohio to Florida and hit a plastic barrel on the highway, which knocked out our VW’s front sensors and lit up our instrument cluster with multiple alerts. We showed up at Jeff Smith VW service with no appointment and asked if Service could squeeze us in. Kay, the service advisor, stopped what she was doing and attended to us right away. Geoff in Service took care of our vehicle, fixed the sensors, made some adjustments, road tested the vehicle and explained what he had done. Jeff Smith VW refused to charge us or allow us at least to pay for the labor. They hugged us and sent us in our way with prayers for a safe trip. Wow! What caring, compassionate, genuinely kind, and helpful people! More

Timely reliable and friendly Every interaction is straight forward, with no gimmicks. Work is always performed in a timely manner and as agreed upon. Questions are always answered Every interaction is straight forward, with no gimmicks. Work is always performed in a timely manner and as agreed upon. Questions are always answered truthfully. I drive passed another dealer (five star) to get to Jeff Smith. More

Friendly and honest Nothing to say other than they do what you ask. Never any problem there at all. They are also very timely. I have to add this last sentence because of Nothing to say other than they do what you ask. Never any problem there at all. They are also very timely. I have to add this last sentence because of 25 word minimum.😀 More

Perfect service! Kay was an absolute delight! I will be back for years to come. They helped me get my vehicle serviced in the most convenient timing possible and at a Kay was an absolute delight! I will be back for years to come. They helped me get my vehicle serviced in the most convenient timing possible and at a low cost! More

No games and they were very considerate of your time. No pressure to to make a large list of repairs. This small dealership was a pleasant experience after previously dealing with large middle Ga. dealers No pressure to to make a large list of repairs. This small dealership was a pleasant experience after previously dealing with large middle Ga. dealers. I highly recommend this dealership for your warrenty repairs. In and out in 1 1/2 hrs not 6 hrs at the big dealership. More

Goes Above and Beyond Jeff Smith Volkswagen’s service center is amazing! The entire team is helpful, knowledgeable and professional. They tell me what I need to keep my Aud Jeff Smith Volkswagen’s service center is amazing! The entire team is helpful, knowledgeable and professional. They tell me what I need to keep my Audi in good condition. They don’t pressure you to get anything, just give you the information and let you make your own decisions. Since there isn’t an Audi dealership close by I started seeing Jeff Smith and I’m sure glad I did! More

Crappy experience and childish team members. Got my car worked on because of a intake manifold flap issue with my GTI (or so I thought) took it up there and they told me they t was covered under Got my car worked on because of a intake manifold flap issue with my GTI (or so I thought) took it up there and they told me they t was covered under warranty. Got a call day later saying that they needed to go deeper and complete the full troubleshooting process. Raised the bill up to 400. The car was fixed the next day, but it turned out to only be the spark plugs from what they told me. I basically paid 400 bucks for my spark plugs to be changed. Now my car has a vacuum leak and the same intake manifold code which they also noticed and said to come back when it clonks out. So the initial issue I went in there for hasn’t been fixed and I still have the same issue and more now. After I went back to see about the warranty, they refused me service because I gave them a bad review on my survey. Super unprofessional and childish. More