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Volkswagen of Warner Robins - Service Center
Warner Robins, GA
18 Reviews
18 Reviews of Volkswagen of Warner Robins - Service Center
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April 30, 2024
Bought used 2019 VW Passat in August 2022 with 37k miles. Bought service package for oil change & tire rotation for 5 years/ certain amount of times. Thought things were being marked and not being done after Bought service package for oil change & tire rotation for 5 years/ certain amount of times. Thought things were being marked and not being done after the new tires they put on front before I bought the car only lasted 23k miles before belt broke in one tire and was about to break in the other.(this was mid/late 2023) It left me stranded and had to take a day off work and purchase 2 new tires from a place in Dublin. Spoke with Bryce(service manger) and brought him the bad tires. He said he would contact Continental about a warranty repair to see if i could get any money back for the tires not lasting long. I had to call him weekly for updates and he said they would not respond to him. (Don't think they ever called and started warranty request) Now we are April 29, 2024. I schedule an 8:00am appointment online the week before requesting oil service & tire rotation. I drop my car off at 5:30am(have to be at work at 6) and called them at 10:30 to see if it is ready so maybe I could pick it up during lunch and hasn't even been taking back yet. They call me around 1 and let me know my car is ready. I head over after work and go inside and get my paperwork and keys from Cate. Oil service/ tire rotation/ multipoint inspection completed according to paperwork. Of course no charge but I already paid for the $1400 service package when i bought the car. Proceed to my car and notice the same tires that were on the front are still on the front. (took video in front of stealership that morning showing my front tires) I asked for Bryce, he comes out and I explain to him what i found. He assures me that not rotating my tires would cause the belt to break on the older tires that i had happen last year but told him they were about to send me out for another 10k miles causing more ware on the newer front tires. He rushed it back and took care of it personally. Decided to go and see another manager (Dustin) while my car was being worked on. He apologizes and hands me his business card with on the back he wrote "1 free oi change and tire rotation". (I have 3 more years of that for free) That was basically a slap in the face and we are not going to do anything about it. If i call and cancel my Master Tech service contract now they will prorate it and probably won't get most of my money back. If you take your vehicle there for service you will have to mark your tires and do your own inspection because they are just marking paper. I hope they are changing my oil and filter but at this point, who knows. If they are pencil whipping the paperwork, who know if anything is getting done on not just my vehicle but everyone's. I had warranty repair done on parking sensors and my infotainment system before my 5 yr 72k factory warranty ran out. So now it has me questioning that. They more than likely cleared the codes and sent me on my way and when they same sensor goes out for the 3rd time i will have to pay for the repair with my money. Do your job and hold your people accountable! More
by michaelfoskey
February 01, 2022
I enjoyed my experience. I wasn’t even looking to get a vehicle that day just an inspection on my car. I'm glad I made that choice though I’ve been enjoying my new vehicle. vehicle that day just an inspection on my car. I'm glad I made that choice though I’ve been enjoying my new vehicle. More
by B.K.
Employees Worked With
Keith Mumphery, Everett Tarver, Micah Crews
January 31, 2022
Micah and team were very professional and courteous. I would recommend doing business with them. would recommend doing business with them. More
by WESEVANS451
September 30, 2021
I scheduled a service appointment a whole month in advance for them to not have a loaner vehicle for my recall service. I drove an hour for this appointment and all they can say is ole well. I was thi advance for them to not have a loaner vehicle for my recall service. I drove an hour for this appointment and all they can say is ole well. I was thinking about purchasing my Atlas from this location but now they have lost my business as a whole. DO NOT SERVICE YOUR VEHICLE HERE! More
by Myka26
Employees Worked With
Service dept
April 27, 2021
It says a lot about a company to make an effort to do what’s right in a situation that goes wrong. I ordered a key for my vehicle about two weeks ago and was told it would be there within 1 to 2 days. A what’s right in a situation that goes wrong. I ordered a key for my vehicle about two weeks ago and was told it would be there within 1 to 2 days. A week later still no key, Alan the parts manager was completely apologetic and handled my complaints like a pro! I go to pick up my car and key this morning and with major regret on his face he tells me more bad news, they were sent the wrong key. I was beyond frustrated because I live about 50 miles from the dealership and had to pay a ride for the trip. Not only have they made me feel better about it all by handling it professionally, but they have exceeded my expectations. In this world today, customer service is hard to find. I’m a tough cookie and have high expectations because of being in sales myself. This company makes it right and more. Just giving credit where credit is due, I truly appreciate all you have done! More
by Misty.briana56
Employees Worked With
Alan
February 10, 2021
NEVER BUY HERE Sold us a lemon, refused to even look at it. Complained to salesman same day and week we purchased after driving. They also didn't show us the Carfax, they kept promising to show it and sayi it. Complained to salesman same day and week we purchased after driving. They also didn't show us the Carfax, they kept promising to show it and saying it was printing. I let it slip my mind and we ended up paying double for a car with an engine problem. NEVER GO HERE! More
by tbutler_lpc
Employees Worked With
QUINTEN ASKIN
October 31, 2020
The service was fast and the workers were friendly. My appointment was at 11 and my car was finished around 11:30. I was not expecting it to be so fast! appointment was at 11 and my car was finished around 11:30. I was not expecting it to be so fast! More
by Jalissa
Employees Worked With
Don't Remember
September 22, 2020
From Virginia keeping MY personal documents for 3 months (even taking them to her home, her words) and getting “fired” for this according to previous manager Brandon to the incompetent service team I’m jus (even taking them to her home, her words) and getting “fired” for this according to previous manager Brandon to the incompetent service team I’m just over this unprofessional dealership. This is my second vehicle from them and time and time again, they show just how horrible they are. I don’t recommend AT ALL! They will mess up and point the fingers at each other without anyone taking full responsibility for their actions. You deserve a dealership you can build a lasting business relationship with based on trust and understanding. More
by Camlev
Employees Worked With
Entire staff
August 10, 2020
From the girl at the service counter to the certified diesel mechanic they got me in immediately they were awesome gave me a great deal on the price got me back on the road in less than two hours I would diesel mechanic they got me in immediately they were awesome gave me a great deal on the price got me back on the road in less than two hours I would say that’s hard to be huge shout out to the whole team and the service manager for giving me a discount More
by Parksfive
Employees Worked With
Head diesel mechanic and service writer
