Volkswagen of Streetsboro

This was my first Volkswagen and even though I initially arrived at the dealership very late everyone was very helpful, professional and courteous. Stephanie, my salesperson was excellent and focused on fi arrived at the dealership very late everyone was very helpful, professional and courteous. Stephanie, my salesperson was excellent and focused on finding me exactly what I was looking for as well as informing me of options I may want to consider. I highly recommend working with her. My experience with Michael and Chris in Finance was also very positive and combined for a stress-free and pleasant car buying experience. More

This is the type if dealership that will not work with you. They lie. Unorganized. Some of the staff is lazy. I made a deal over the phone for a car and Chris told me he would have it gassed up and detai you. They lie. Unorganized. Some of the staff is lazy. I made a deal over the phone for a car and Chris told me he would have it gassed up and detailed for me for the following day. The following day I got numerous texts and calls from the reassuring I was going to be there and I told them I was going to be. I live almost an hour away and as was almost there I got a call from Deajah the saleswoman I was working with that they sold the car the previous day. So no one even bothered to check to see if the car was there earlier in the day or even the day before. Very unprofessional and Unorganized. More

Everyone was very friendly. Salesman David Cooper was ready for us when we got there. It was a good car buying experience. Awesome! Fantastic! Great! ready for us when we got there. It was a good car buying experience. Awesome! Fantastic! Great! More

Zach was very helpful to making my first experience with vw of streetsboro a painless and fairly quick day. I'd recommend them and Zach to others. vw of streetsboro a painless and fairly quick day. I'd recommend them and Zach to others. More

Great dealership! My wife took her care for service VW Streetsboro. David handled every aspect of sales most excellently. Happy to recommend him. Couldn't have asked for a better deal. Thanks all! Streetsboro. David handled every aspect of sales most excellently. Happy to recommend him. Couldn't have asked for a better deal. Thanks all! More

Volkswagen of Streetsboro is one of the worst businesses I’ve ever worked with. If you’re looking for a car, I highly recommend you consider a different dealership and a different company to avoid the year I’ve ever worked with. If you’re looking for a car, I highly recommend you consider a different dealership and a different company to avoid the years of stress they have caused me. I bought a new Jetta from this dealership in 2018. Several months into my purchase, my driver side door wouldn’t unlock. After crawling into the passenger side and taking it to the dealership, they told me it was a driver’s side door module issue and replaced it. 5 or 6 months later, IN THE MIDDLE OF DRIVING, all of the lights on my dash started flashing, the internal warning started going off saying my driver side door was open, and the parking brake started turning on and off. I returned it to the dealership and they told me, again, it was the driver side module (which they just replaced), but they’d have to order the new replacement part and it was on back order. One month later they called to say the part was in. They then called me back a week later to say the part wasn’t in and may not ever come in. My car was replaced through the Ohio Lemon Law and the process was incredibly frustrating. My case manager didn’t once respond to my calls and it took months to complete. I was in the dark most of the time. One year later, I take my replacement vehicle in to get my oil changed, and they tell me they never actually finished the paperwork for the replacement! My replacement car is almost paid off, meanwhile, the bank still has the old car on record and the dealership has to redo the substitution of collateral. In addition to the complete incompetence of this dealership, I’ve never received an apology or acknowledgement of responsibility throughout these past two years. I have never felt like a valued customer and the entire company from dealership to corporate is a disaster. Do not purchase a car from this dealership. Run away as fast as you can. I will never buy a Volkswagen vehicle again. More

Worst communication. Sales manager confirms one thing whilst sales person confirms otherwise. Lack of consistency. Also does not accept outside financing? Stay away from this dealership. whilst sales person confirms otherwise. Lack of consistency. Also does not accept outside financing? Stay away from this dealership. More

The internet sales staff was a little slow to respond, but once I got connected to Sarah Pape, she was fantastic, and we made a deal via phone and email within an hour. When I arrived at the dealership, but once I got connected to Sarah Pape, she was fantastic, and we made a deal via phone and email within an hour. When I arrived at the dealership, everyone was friendly and helpful and the SQ5 was just as it had been represented online. I travel to get the car I want, and have bought cars in multiple cities in multiple states, and the people at VW of Streetsboro made this transaction easier than most. Next time I'm shopping for a vehicle, I'll definitely check their inventory first. More

Stephanie was awesome! Great experience and my 3rd VW SUV. Wanted to pull ahead due to parts delay in acquisition. They were happy to oblige SUV. Wanted to pull ahead due to parts delay in acquisition. They were happy to oblige More