Volkswagen of St. Augustine

This dealership is represented by a unprofessional, belligerent so called "manager" Alexander Short who should be an embarrassment to this owner, his establishment and Volkswagen. He and his sales pers belligerent so called "manager" Alexander Short who should be an embarrassment to this owner, his establishment and Volkswagen. He and his sales person misrepresented the inventory and condition of the "new" vehicles we drove 4 hours to purchase. Vehicles had been burglarized days prior and tried to sell another vehicle in the place. He was extremely rude to the female sales person and had a huge attitude for having to retrieve an approval application from the system. When confronted with the frustration of their lack of regard for peoples time, the long drive and their ample opportunity to tell us that the vehicles were damaged (deal was made that morning) he told our family to "get the xxxx out" and threatened to fight my husband who had just walked into the lobby and had no idea what was happening. My daughter who was purchasing a second car from this dealership reorted this to the owner of the dealership and there has been crickets since his supposed "looking into" the situation. Do yourself a favor and go elsewhere. More

Fell upon VW of St. Augustine by fate. Ask for Jeremy. Fantastic experience! Will go above and beyond! Jeremy, Alex, and Cris rock!!! My Buddy even got a car and he wasn’t even looking for one. Wondering Fantastic experience! Will go above and beyond! Jeremy, Alex, and Cris rock!!! My Buddy even got a car and he wasn’t even looking for one. Wondering what my next car will be when it’s time. Stop in and let the adventure begin!!! More

Let me start out by saying Steve Crossman and Robin Snyder were so very helpful. I purchased a 2018 CPO Tiguan in June. A few days later, the coolant light came on. I put water in it and took the car t Snyder were so very helpful. I purchased a 2018 CPO Tiguan in June. A few days later, the coolant light came on. I put water in it and took the car to a local mechanic who advised that there weren't any leaks and the vehicle was in good shape. After the coolant light came on a couple more times, I scheduled an appointment. Diagnostic revealed that I needed my water pump, thermostat, gasket, and union needed to be replaced. I was pissed and even more upset to learn that the sales department was extremely indifferent when I told them my spare key belonged to another vehicle and even attempted to have me pay for it. Initially, I was told that I wouldn't get my car back until the next day but I didn't have that kind of time. After expressing my frustrations to Robin and Steve, I was told that I'd have my vehicle back by COB that day and they ordered my key. Although I will never deal with the sales department again in life, Robin and Steve showed themselves to be invaluable assets to the VW Service Department. More

Great dealership Steve in service is excellent. Everyone Great dealership Steve in service is excellent. Everyone in dealership that I met was very friendly. I also had my car wash by Chris. WOW it looks Great dealership Steve in service is excellent. Everyone in dealership that I met was very friendly. I also had my car wash by Chris. WOW it looks new and he vacuumed . I had a terrific experience..thank you More

Excellent service !!!!great staff !!!! Had issues with Excellent service !!!!great staff !!!! Had issues with my Jetta and was fixed. Good communication with Logon , I am pleased with the service . Al Excellent service !!!!great staff !!!! Had issues with my Jetta and was fixed. Good communication with Logon , I am pleased with the service . Also went to the parts department , the gentleman there was helpful in answering questions about a UBS cable which I purchased Great experience at VW in st Augustine . Thank you all ! More

Great experience arriving with out an appointment battery dead. Steve in service made everything happen for me.. I was in middle of moving very stressed out Thank you dead. Steve in service made everything happen for me.. I was in middle of moving very stressed out Thank you More

Friendly staff that is very knowledgeable about Volkswagen vehicles. Very clean and well maintained dealership. Volkswagen vehicles. Very clean and well maintained dealership. More