Volkswagen of St. Augustine

I found a BMW 128i listed on their site. I live 3 hours away and arrange for a great sales associate (Ben) to take the car to local German shop to have a pre-purchase inspection performed. $150 later this away and arrange for a great sales associate (Ben) to take the car to local German shop to have a pre-purchase inspection performed. $150 later this is what I was told by the shop - they wouldn't take the car if it was given to them. There were 38 error codes and more than $6,000 in easily identified repairs! Four of the cylinders weren't firing, engine bay covered in oil from cracked valve cover, paint coming off the hood, top didn't work, the list goes on and on. I had asked the sales manager what was wrong with the car before I had taken to shop and none of this was mentioned. I can not believe that a major car dealership would even allow something this bad to be on their lot. I feel completely taken advantage of as I think we all have a certain level of trust from a manufacturer dealership. I'm out $150, lesson learned. Never buy sight unseen from this dealership, you have been warned! More

What a JOKE of a dealership! I inquired about a vehicle they had for sale online. I was ready and able to buy, cash in hand. They wanted to charge MORE because I was paying cash and then wanted to add al they had for sale online. I was ready and able to buy, cash in hand. They wanted to charge MORE because I was paying cash and then wanted to add almost $1000 in additional "dealer fees", not sales tax, but "dealer fees". It was a vehicle they had for quite some time and now I can see why. What horribly unscrupulous business practices! It's dealerships like this that give all dealerships a bad reputation. Do yourself a favor, look elsewhere for your automotive needs. NO buyer deserves to be taken advantage of like they try to at VW of St Augustine! More

Purchased my 2015 Bug 6 yrs ago from VW St Augustine Florida dealership. Service has been above exceptional. He makes any vehicle problems his top priority. Thank you Charlie. Florida dealership. Service has been above exceptional. He makes any vehicle problems his top priority. Thank you Charlie. More

Where do I start.. my daughter bought a car from here on June 19th 2020. When they delivered the car, the tire pressure light was on. It was not on when she test drove it. I’m sure it was something simp June 19th 2020. When they delivered the car, the tire pressure light was on. It was not on when she test drove it. I’m sure it was something simple but still.. The interior of the car definitely was not detailed. There were crumbs, junk and even a whole cookie in between the seats. The car smelled like smoke and come to find out, they didn’t even change the cabin air filter! There’s all kinds of nasty stuff near the interior light. The hood does not line up. They must have taken it off but did not properly install it back. Engine was making a knocking noise- the car was a quart low of oil and supposedly they just did an oil change. THIS IS A PREOWNED CERTIFIED VEHICLE!! She still does not have her permanent tag. She’s on her 3rd ( now expired temporary tag). She is now 5 hours away from this dealership and 2 and 1/2 hours away from the tag office since she is back in school. She calls about her tag and title and they give her the run around and play the blame game. Call and left a message on the managers voicemail but has yet to call back. I feel like we would had better service at a hole in the wall dealership than this place. This my first review ever on anything. But I will be sure to post this wherever I can so consumers have a heads up. More

The service department is excellent. My only concern was the lack of health and safety precautions not taken by the employees. No employees wearing mask. Most customers like myself would be wearing mask, the lack of health and safety precautions not taken by the employees. No employees wearing mask. Most customers like myself would be wearing mask, but none of employees except for Robin, the Service Manager. I mentioned my concerns to the General Manager Difeo, he didn’t care or was not concerned. I found the response to be repulsive as a customer. More

Extremely deceptive tactics. The sales manager Lied to our faces about a specific interest rate we were offered, and when we refused and we’re going to walk away, they magically were able to give us the i our faces about a specific interest rate we were offered, and when we refused and we’re going to walk away, they magically were able to give us the interest rate we agreed upon previously. It was all games to them and they will try to screw you over if they can. STAY AWAY More

I had the greatest experience with Oliver the salesman. Very polite and knowledge about their vehicles. Went out of his way to serve us as a customer and friend. Looking forward to do business with Volkswa Very polite and knowledge about their vehicles. Went out of his way to serve us as a customer and friend. Looking forward to do business with Volkswagen of St Augustine in the future. Stan & Donna Elliott Ocala,Florida More

Service center will take advantage of you, Be careful when you have you vehicle serviced by Volkswagen of St. Augustine. After 5 years of service from this location, they screwed over my fiance Be careful when you have you vehicle serviced by Volkswagen of St. Augustine. After 5 years of service from this location, they screwed over my fiance. Typical stealership , they will take advantage of you and say maintenance is needed when It is not! They even charged for services that ended up failing less than 24 hrs after completion. Then play dumb when called out about it. Don't be fooled by their other ratings. Make sure you check all your service receipts before you allow them to make repairs. Volkswagen of St. Augustine will RIP you off ! More