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Volkswagen of St. Augustine
St Augustine, FL
108 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 108 reviews
October 23, 2024
Stay away from this place. I bought a CPO 2021 VW Atlas Cross Sport R-Line SE in August 2023, and it’s been a nightmare from the start. The vehicle has been in the shop more ti I bought a CPO 2021 VW Atlas Cross Sport R-Line SE in August 2023, and it’s been a nightmare from the start. The vehicle has been in the shop more times than I can count, all due to alignment and suspension issues that the dealership kept brushing off as “normal.” They couldn’t even acknowledge the obvious problems I was complaining about from day one. It took a second dealership to finally confirm what I had been saying all along—there’s something wrong with the suspension. The first dealership eventually replaced all four tires after a botched alignment. But surprise, surprise, the suspension issues didn’t stop there. Another Volkswagen dealership recently confirmed that the shocks are bad and the rack and pinion has excessive play, making the vehicle unsafe to drive. Yet the original dealership kept insisting everything was fine. Clearly, they’re incapable of diagnosing anything without their precious computer telling them what’s wrong. If that’s how they’re training their techs, they should reconsider their employment standards, because this is a joke. Now let’s talk about the sales department—total crooks. When we purchased the car, we had financing already lined up through USAA, but they flat-out lied to us in the finance office, claiming they couldn’t use USAA because of “registration issues.” Total xx. We called USAA later, and guess what? That was never true. Instead, they ran my credit five or six times, just to push us into using a finance company that clearly gives them kickbacks. They’ll tell you whatever they need to just to make an extra buck. Don’t believe a word these guys say—they’re hustling you. And no, I don’t need to talk to the service manager about it. This review is my final word. Your dealership is full of crooks from top to bottom. The service is incompetent, the sales team are liars, and if you want to avoid getting screwed over, do not buy from this place. That being said, I’m also gonna leave this other piece of info for anyone looking at a true review of this dealership. With the FTC’s new rule banning fake reviews, businesses that violate this law can face fines of up to $50,000 per violation. If you encounter fake reviews or are pressured to remove your review, you can report the business to the FTC at ReportFraud.ftc.gov. Don’t let them intimidate you—report these unethical practices and protect your rights. Consumers deserve transparency, and businesses that fail to comply will face the consequences. the FTC’s new rule also prohibits businesses from intimidating or pressuring consumers into removing or altering reviews. Such behavior can be reported to the FTC through ReportFraud.ftc.gov, and companies engaging in these tactics may face significant fines of up to $50,000 per violation. This ensures consumers can share honest feedback without fear of retaliation or coercion. More
by Kevin bonner
Employees Worked With
Robin, Eddie
October 21, 2024
We had some work done of our 2015 EOS, and they always wash the car before returning it. The car wash knocked a small cover plate off the passenger side of the car. Robin was the best person to deal with. wash the car before returning it. The car wash knocked a small cover plate off the passenger side of the car. Robin was the best person to deal with. They ordered a new plate, had to paint it, and it took them about 3 hours to install the cover plate. There was never a question about cost. They covered it. Our thanks for them being a great business to work with. More
by ENGR1943
Employees Worked With
Robin
October 01, 2024
DAVID SHAPIRO (Customer Experience Specialist) IS A ROCK STAR! This is the first time I've ever purchased a vehicle solely online. He provided consistent communication and real world competitive numbers on STAR! This is the first time I've ever purchased a vehicle solely online. He provided consistent communication and real world competitive numbers on my trade and what I was looking for. I wanted a larger vehicle, either a SUV or truck, and the 2024 Atlas SE w/ Technology & Blacked Out & Captains Chairs package fit the bill. We corresponded via email (and eventually phone) throughout the day until Volkswagen of St. Augustine made a better deal than other competitors from various other makes/models. All the details agreed to virtually were the same when I came into sign the paperwork. Mr. Shapiro took his time going over the vehicle features and reassured me to reach out if I had other questions or needed help. This is by far the nicest vehicle I have ever owned. The dealership was a very relaxing and stress-free environment, especially during the last day of the month! If you are curious about owning your first VW and having a quality experience, reach out to David Shapiro at VWSA. You'll be glad you did. More
by BigDave
Employees Worked With
David Shapiro
August 18, 2024
All these other five star reviews are well earned. VW of St. Augustine has a great range of inventory and our salesman, Darrick, was an expert about all the features and trim differences. We had a pre VW of St. Augustine has a great range of inventory and our salesman, Darrick, was an expert about all the features and trim differences. We had a pretty well defined budget—Oliver, the sales manager, and Jer in Finance helped us figure out how to get as close as possible to that number. It was a seamless, efficient, and transparent transaction. This is a dealership I would highly recommend to my family and friends. Big thanks to the whole team at VW of St. Augustine! More
by Maadpetty
Employees Worked With
Darrick, Oliver, Jer
May 02, 2024
Eric Hatch patiently and thoroughly guided us through the car buying process. He was professional and explained all features of the vehicle. Eric extended himself to resolve all questions and issues. O car buying process. He was professional and explained all features of the vehicle. Eric extended himself to resolve all questions and issues. Outstanding with assistance in technology. The experience with the entire dealership was great. More
by Richard
Employees Worked With
Eric Hatch
April 28, 2024
Very impressed with Marco in the service department, he was very accommodating and thorough I brought my Volkswagen Taos in For 15,000 mile service. There were multiple issues that I needed addressed was very accommodating and thorough I brought my Volkswagen Taos in For 15,000 mile service. There were multiple issues that I needed addressed and every single thing was looked into and fixed. I found a couple different times and I was always able to get through to Marco and get a rapid response and rectification to the issue. I love my Volkswagen Taos More
by Michele
Employees Worked With
Marco , Max Nunn
April 22, 2024
I have purchased a few times from this dealership and I will be back again. Most recently I purchased a 24 atlas cross sport and dealt with Oliver and Darrick who made my transaction as smooth as possible. will be back again. Most recently I purchased a 24 atlas cross sport and dealt with Oliver and Darrick who made my transaction as smooth as possible. I’ve never been kept here for hours to get a price and breakdown like other places which is why I’ve been back so many times. If you want to work with a dealership that’s not intimidating and applying pressure from the minute you walk in I would definitely go here for a “less stressful” experience. More
by Jacquie
Employees Worked With
Oliver
April 05, 2024
Brought my 2018 Passat in to scan the computer as to why my EPC light came on during recent trip. Car was surging...at the time I was using my cruise control...they scanned, and couldn't find any instance o my EPC light came on during recent trip. Car was surging...at the time I was using my cruise control...they scanned, and couldn't find any instance of a problem. Hummm! Also, my infotainment system was "wacky"...they replace the Infotainment System. Seems to work just fine now. More
by Morty
Employees Worked With
Robin Snyder
March 29, 2024
Service has always been top notch. Had a particularly difficult problem with a new part installation, everyone in the service department put their heads together and solved the issue. Had a particularly difficult problem with a new part installation, everyone in the service department put their heads together and solved the issue. Thanks goes to the guys in the shop and service department. More
by FREDCOP
Employees Worked With
Robin, Steve, Austin, Ryan, Andy
